BMW of Alexandria

First impression pulling up for service was the courteous greeting … service advisor was outstanding and thorough, answering all of my concerns… keeping me abreast of the progress.. explanation of services d greeting … service advisor was outstanding and thorough, answering all of my concerns… keeping me abreast of the progress.. explanation of services done and prompt!. Would recommend this dealership for sales and service… More

It is the worst dealership we have ever done business with. No customer service etiquette. with. No customer service etiquette. More

Thank you Marcelo for the excellent service you have provided. You’re professional, courteous, and very pleasant to talk to. Thank you for keeping me informed of progress. Happy customer 😊 provided. You’re professional, courteous, and very pleasant to talk to. Thank you for keeping me informed of progress. Happy customer 😊 More

Believe the negative reviews you see here wrt their service department. Terrible customer service; they actively look for ways not to honor their own promotions once they have you in the door; less tha service department. Terrible customer service; they actively look for ways not to honor their own promotions once they have you in the door; less than knowledgeable service reps who blame their inferior service on management with an “I just do what Im told”. Be wary of any ” recommended repairs or services here”. Finally took advice of several friends who switched to BMW Fairfax for service and the experience is night and day. They actually treat you like someone who has spent 6 figures on a vehicle and they have earned my trust! 2023 M850 owner More

The car dealership provided exceptional service, a wide selection, knowledgeable staff, and a smooth purchasing experience. Highly recommended! selection, knowledgeable staff, and a smooth purchasing experience. Highly recommended! More

Car wizard is excellent, well informed, helpful, technicians do good work, will continue getting my BMWs serviced here. technicians do good work, will continue getting my BMWs serviced here. More

Alan and the service department was absolutely wonderful, knowledgeable, and quick to resolve my issue. knowledgeable, and quick to resolve my issue. More

Worst service department. Had my car for a week and half before I got the estimate. Dropped the car on Nov 2. They took an estimate video on Nov 6, but didn't send to me until Had my car for a week and half before I got the estimate. Dropped the car on Nov 2. They took an estimate video on Nov 6, but didn't send to me until Nov 14. I decided not to complete the service (estimate was $12K), then took me 2 days to get a live body to answer the phone to confirm I could come pick it up. Once I arrived to pick up, it took 30 minutes to retrieve the car. No sales staff is good enough to make up for the abysmal service side of the business! More

The battery on 2021 X5 SUV Hybrid suddenly died after no warning signals. Dealer charged us almost $600 to install new battery despite having 7 yr extended warranty. They claimed we left parking lights on a warning signals. Dealer charged us almost $600 to install new battery despite having 7 yr extended warranty. They claimed we left parking lights on and it killed the battery. We never used parking lights since buying car, never saw lights on, never received warning message that battery was running down. More

Ali in service was fantastic. I was in a rush and he communicated, with me insuring my expectations were met. I was in a rush and he communicated, with me insuring my expectations were met. More