BMW of Alexandria

Alan and the service department was absolutely wonderful, knowledgeable, and quick to resolve my issue. knowledgeable, and quick to resolve my issue. More

Worst service department. Had my car for a week and half before I got the estimate. Dropped the car on Nov 2. They took an estimate video on Nov 6, but didn't send to me until Had my car for a week and half before I got the estimate. Dropped the car on Nov 2. They took an estimate video on Nov 6, but didn't send to me until Nov 14. I decided not to complete the service (estimate was $12K), then took me 2 days to get a live body to answer the phone to confirm I could come pick it up. Once I arrived to pick up, it took 30 minutes to retrieve the car. No sales staff is good enough to make up for the abysmal service side of the business! More

The battery on 2021 X5 SUV Hybrid suddenly died after no warning signals. Dealer charged us almost $600 to install new battery despite having 7 yr extended warranty. They claimed we left parking lights on a warning signals. Dealer charged us almost $600 to install new battery despite having 7 yr extended warranty. They claimed we left parking lights on and it killed the battery. We never used parking lights since buying car, never saw lights on, never received warning message that battery was running down. More

Ali in service was fantastic. I was in a rush and he communicated, with me insuring my expectations were met. I was in a rush and he communicated, with me insuring my expectations were met. More

The personnel were professional and curtious, Kate my sales person made sure my deal was a pleasant experience and all my needs were meet. Glad to refer others to this dealership. sales person made sure my deal was a pleasant experience and all my needs were meet. Glad to refer others to this dealership. More

From the moment I walked thru door Andrii was the best service. Humble nice guy and helpful. Got me in the car I needed and his finance team and crew was great. Loved it. Plus I have my new machine. Thank service. Humble nice guy and helpful. Got me in the car I needed and his finance team and crew was great. Loved it. Plus I have my new machine. Thanks Andrii and BMW. More

Our sales consultant, Kevin Mahoney is great. He took care of each time and we just purchased our 3rd BMW yesterday. He is attentive, kind, knowledgeable, and never pushy! He will take care of He took care of each time and we just purchased our 3rd BMW yesterday. He is attentive, kind, knowledgeable, and never pushy! He will take care of you! More

If you're in the market for a BMW, you'd be amiss not to visit BMW of Alexandria. The staff is phenomenal and Darryl Stewart, our client advisor, is so masterful at what he does, I swear he could have his o visit BMW of Alexandria. The staff is phenomenal and Darryl Stewart, our client advisor, is so masterful at what he does, I swear he could have his own dealership. So my wife and I went to buy a specific BMW for her birthday on the day before. We happened to get paired up with one of the coolest and most easygoing gentlemen you'll meet. My wife jokingly hinted that since her birthday was tomorrow, BMW should get a her a slice of carrot cake if we come back on her birthday to seal the deal. We did in fact return the next day to purchase the vehicle, and joking again, she asked "So how about that slice of carrot cake?". Darryl played along with the joke like, "Wouldn't that be nice?". We small talked about being excited to get the car and he pretended to need to step away to do some paperwork. He comes back with an entire miniature personal carrot cake from a boutique cake shop and hands it to her, smiles, and says "Happy birthday!". WOW! His sincere generosity really almost made her cry. About the BMW, after looking at the vehicle we thought we wanted, Mr. Stewart helped us find what turned out to be what we were actually looking for. He quite patiently spent the time with us to make certain that this one was "the one". His expertise shows that he doesn't just know his BMWs, but that he's a genuine car enthusiast and knows a good amount about cars and motorcycles. He's thoughtful, patient, and respectful. Again, if you're looking to get a BMW, talk to Mr. Darryl Stewart. You'll be glad you did. More

Thank for the opportunity for feedback. This was by far the worst experience that I have ever had to deal with. My daughter is in DC, I am in Georgia. She went in for an oil change. Her This was by far the worst experience that I have ever had to deal with. My daughter is in DC, I am in Georgia. She went in for an oil change. Her appointment was at 1:15 this afternoon and did not get checked in until 2:00. So 45 min late already. She waited until 5:05 to get her car. I left numerous messages and never got a call back and had to speak with someone in sales to have the person go out with my daughter to figure out what was going on. Even the person that checked her in was shocked she was still there after 5:00. This is a prime example of a service person taking advantage of a teenage girl who brought a car in for a 1 hour oil change that took nearly 4 hours after arriving for her appointment. There was absolutely no communication with her during this entire endeavor. She missed a different thing she was supposed to be at around 4:30. I would appreciate a call back from the General Manager to discuss this and what they would like to do due as compensation for this ridiculous showing of service. I have had BMWs before and every other dealer has been great. This one was awful to the point I was ready to call Arlington PD to come in and see what the issue was. One positive thing, Isaac was great in talking to my daughter when she started to have some emotions due to the event she missed and had been looking forward to. Again, I expect a call from the GM as early as tomorrow. More

Excellent service, the best dealership I have ever experienced! Would not hesitate to recommend them. experienced! Would not hesitate to recommend them. More