BMW of Alexandria

I have had a great experience with both the sales and service department. Paul was an excellent "car guy" put no pressure on me to buy, and once I decided to buy he handled everything expeditiously. Mari service department. Paul was an excellent "car guy" put no pressure on me to buy, and once I decided to buy he handled everything expeditiously. Mariam has been my service advisor, she is a great professional. More

We worked with Paul Blakeman who tracked down the car for us and made sure it arrived in the dealership before our current lease ended, so we could lease the new BMW.We would have preferred leasing another B us and made sure it arrived in the dealership before our current lease ended, so we could lease the new BMW.We would have preferred leasing another BMW 5 series sport wagon, but since BMW no longer makes that model, we've leased the BMW 3 sport wagon. Although it's not as comfortable as the 5, and we miss some of the amenities, it will probably be a good substitution. Paul also explained the "I" system in detail and told about things that we never knew about even though we had the same system for 2 years in our previously leased BMW. The VOB dealer never explained anything to us. Paul is a treasure, a professional salesman, and a wonderful teacher. Thanks, Paul. Now if you can just convince BMW to bring back the 5 sports wagon, life would be perfect. More

Paul Blakeman was very informative, fair, professional and efficient during our visit to BMW of Alexandria. He handled the final purchase and details in a seamless way. We felt like the dealership was st and efficient during our visit to BMW of Alexandria. He handled the final purchase and details in a seamless way. We felt like the dealership was straight with us and wanted us to feel good about what is, admittedly, an expensive purchase. I would add that Levent Inal handled the initial pricing and discussion with us and we were pleased with his courtesy and flexibility to build the car we wanted. And dealership manager Greg Pugh was there as well to provide additional guidance and objective information about the X5. All in all, the whole experience brought no surprises and was stress free which was unusual in our view. We expected this to be a more difficult process and it certainly was not that at all. Most importantly the X5 we bought this weekend drives like a dream!!!! More

As a woman, buying a car and walking into that dealer showroom is on my top ten list of things I dread. Now that I've had the experience with working with "my car guy, Paul Blakeman", I can scratch that showroom is on my top ten list of things I dread. Now that I've had the experience with working with "my car guy, Paul Blakeman", I can scratch that item off my list. He is really there to steer you through the process without intimidation or double-talk or "the bla-bla-bla nonstop pitch". He listens and he answers questions. He updates you. He gives you access for any question at any time. So far, he hasn't disappeared after the contract has been signed and my car handed over. I just don't think he'd do that-not his style. He's already been a ready resource for me when I needed a question about my car answered. This is a thinking person's car-you have to develop a bit of relationship with its bells and whistles. If the manual can't help, Paul can-and does. More

I had a flat tire on my 330 ci on the beltway late Friday night. I made it to Alexandria but it was obvious the tire was gone and I would likely need a new rim as well. I usually use BMW-Sterling but b/c I night. I made it to Alexandria but it was obvious the tire was gone and I would likely need a new rim as well. I usually use BMW-Sterling but b/c I was in Alexandria - I called the Service Department at BMW-Alexandria. At 8:30, I left a message as instructed with my phone number. No one returned my call. I called again at 1:00 p.m. and the receptionist connected me with the Servcie Department - it rant over 30 times - (I could hear her reconnecting me each time the alloted unanswered rings were up). Still - no answer. I called back and asked the main receptionist why no one would answer the phone in the Service Department or call me back. She said they were all with customers. really?? Since 8:30 in the morning? Again - I left my name and phone number. It's now 3:30. No call back. I called BMW-Fairfax and spoke with someone in the Service Department right away. I got very helpful information on what to do and she scheduled me for an appointment for Monday. BMW-Fairfax is great. BMW-Sterling also great. BMW-Alexandria - I will never bother you again. More

I was looking for a new BMW 3 Series for my wife. Made an initial contact with Paul over the phone and he invited us to the showroom for viewing the new 3 Series models. My wife and I were welcomed by Paul a initial contact with Paul over the phone and he invited us to the showroom for viewing the new 3 Series models. My wife and I were welcomed by Paul and he showed us the new 3 series and explained some of the great features of the car. My wife and I thought we needed some time to make a decision. During this time there was absolutely no pressure from Paul or the staff to buy the car. A week later my wife decided that she would go for a 5 series preferably pre-owned with really low miles. I called my "car guy" and explained that we changed our mind and now looking for a 5 Series. So yesterday I wanted to surprise my wife with a new 5 Series. I went to the dealership - test drove the vehicle I liked. No haggle during the price negotiation - Paul just took my numbers to his manager and came back with the approval. Finished all formalities and my car was ready by the time I was done with the paper work. Paul even arranged for someone to drive the vehicle to my house and lent me a nice bow to put on the car. Overall I should say I had a very pleasant experience at this dealership and my car guy Paul. They treat their customers with respect and for even a second there was no pressure to buy a vehicle. I would recommend anyone in the market looking for a BMW to visit this dealership and then make a decision. And of course you will see Paul as your friend, your car guy but not as a salesman - very professional and very friendly. More

Our experience at this dealership was great in no small part because of our salesman Paul. He was helpful and but never pushy and relaly listened and responded to our requests. He made the experience a gre part because of our salesman Paul. He was helpful and but never pushy and relaly listened and responded to our requests. He made the experience a great one. I would definitely recommend asking for him at this dealership! It will be worth the wait! More

Originally went to BMW Fairfax but left after salesman knew less about the car that I was interested in than I did. Also went to Sterling but found the environment to be less than friendly. Ended up at Al knew less about the car that I was interested in than I did. Also went to Sterling but found the environment to be less than friendly. Ended up at Alexandria and couldn't be happier. My wife, who is generally both skeptical of and intimidated by salesmen, was instantly impressed with and disarmed by Paul Blakeman. Not only was he knowledgeable about BMW vehicles, he was able to answer questions about other makes as well. We decided to special order a 535 GT. Paul worked his magic so that we got the car in no time. Best car buying experience I have had to date. Highly recommended!! More

Customer Service was impeccable from the beginning of my journey! Paul, who is MY car Guy, was awesome from the first initial phone call to the time I drove off the lot in my 750LI. Tabitha was an expert o journey! Paul, who is MY car Guy, was awesome from the first initial phone call to the time I drove off the lot in my 750LI. Tabitha was an expert on her knowledge of BMW and a delight to share my first car buying experience with. GET THE CILAJET! First Class all the way. I cant wait to go back and get another car just to experience the service again. I'm so happy to be apart of the BMW family! More

BMW of Alexandria was the fourth dealership I visited on the day of my purchase. By far, Paul was the best dealer that I encountered. The other dealers were nice when showing me the cars, but pushy. I di the day of my purchase. By far, Paul was the best dealer that I encountered. The other dealers were nice when showing me the cars, but pushy. I did not feel pressure at all from Paul and instead he was only helpful. For example, while the other dealers felt compelled to sit in the car while I test drove, Paul afforded me the courtesy to test drive on my own. He also was very quick in responding to some questions I had after already purchasing the car. More