BMW of Alexandria

Paul Blakeman did an outstanding job in connection with our purchase of a nex X3. I solicited proposals over the internet and dealt with representatives from all of the Washington, DC area BMW dealers. P our purchase of a nex X3. I solicited proposals over the internet and dealt with representatives from all of the Washington, DC area BMW dealers. Paul's responses were always prompt and he was extremely knowledgeable. He provided detailed information about availability, features and the impact of a model-year changeover. He was always respectful and immediately understood how best to win our confidence. Paul delivered on every promise and far out-classed the other dealer representatives. He made the buying experience very pleasurable. More

I bought a 2013 BMW X3. Paul was friendly, efficient, knowledgable and professional. Overall Paul did an outstanding job and this was a very pleasant experience working with professionals that were clear knowledgable and professional. Overall Paul did an outstanding job and this was a very pleasant experience working with professionals that were clearly there to service their customers. More

If the rating above could be LESS THAN ONE STAR, I would have put it in the NEGATIVE STARS Honesty and integrity - went out the window when I was told that my car was backed into a trash can. However, I have put it in the NEGATIVE STARS Honesty and integrity - went out the window when I was told that my car was backed into a trash can. However, I wasn't told what else it had sideswiped into but I could clearly put the pieces together. It was I who had to keep up with the dealership and call after not hearing from them after the first few days. Then after that, I had to keep calling to speak to (let's call him) Mr. X (a manager) because everyone else I either spoke to and when called back I received their voicemail. In the beginning of this event he was calm and willing to be helpful but after I received my car back and called him on the status of the phantom footprints being placed back on my trunk, at first he became very rude with me on the phone, I then explained to him that I sent the email with the pictures and warranty to (let's call him) Mr. Y(a service manager). So then he stated he hasn't talked to him since the Friday I told him and he said he would get back to me......funny no phone calls from him. More off - if you tell a customer that you will call them back, I would feel it to be in my duty to make that phone call myself and call them back. Even after trying to do right on a mishap caused on their behalf, after dealing with the extra nonsense and rudeness afterwards because I would like my car the way it was is unacceptable. I did get a loaner after everything was said and done (meaning my car was damaged so it was a no brainer) however, it was truly a CRAPPY car. I was asked how can it be crappy and it is a 2012. Well for ONE, my car is a 535xi and that was a 528i. TWO, the car was a lot smaller in the inside my knees were in the steering wheel and not by my choice, and my two babies were in the back in separate car seats holding hands (that's how close they were together.) THREE, the trunk was super-small and I had a hard time putting in and taking out my double stroller and I had no room for groceries after all that was said and done. I had asked for a copy of the paperwork that I had signed that day and I was told that it could not be done and they would get back to me. That was on or about March 31, 2012 and today is April 19, 2012 and I have not received any copies of the paperwork or a real answer yet. Another issue that arose, when my trunk was replaced my car had the phantom footprint on it which was paid for at the time of original purchase. Stickers are all through my car and on the trunk piece you removed, yet, I was doubted for having it and when first brought up to the attention, no one knew what I was talking about. I then forwarded a copy of my contract/warranty and the pictures of it showing it was in different places on my car so they could stop telling me that I did not have it at all. That brought about multiple phone calls from me and no response from them. The final straw was when I finally called back and was rudely spoken to by Mr. X himself. That was the drop-dead final point to not dealing with them on this issue anymore. So I turn elsewhere in order to find out how to get it replaced. I then make phone contact with the original place of purchase and explained to them my situation of how my car was crashed while in the dealership by an employee when it came in for serviced, and then are taking care of getting a replacement sticker from the manufacturer sent so they can place it correctly on my car. I will no longer recommend BMW of Alexandria to any family member, close friend or a stranger in the street passing by. However, if I am in passing and ever overhear a conversation I will stop and I will forever tell my story of my experiences that I have had there. This was not my first bad experience there...BUT IT WILL BE MY LAST!!!!! If I did not love my car itself then I would have already traded it in for a no name car. More

Paul was very professional throughout the sales process; he presented himself as someone who would be there after the sale. Was willing to work with me in order to secure the order. he presented himself as someone who would be there after the sale. Was willing to work with me in order to secure the order. More

I visited this dealership today to have a look at the 2013 X5 s and drove out with a brand new SUV. It was a great pleasure to meet Paul Blakeman and Ilgan Birgin. They were both very professional and kn 2013 X5 s and drove out with a brand new SUV. It was a great pleasure to meet Paul Blakeman and Ilgan Birgin. They were both very professional and knowledgable about the sales process. I would recommend this dealership to everyone! More

Everyone was very friendly and helpful. I felt as though the customer service was excellent. Paul, my salesman, spent a lot of time with me as I prepared to purchase my BMW 128i Coupe. While I waited for th the customer service was excellent. Paul, my salesman, spent a lot of time with me as I prepared to purchase my BMW 128i Coupe. While I waited for the car to arrive to the dealership, he sent me emails to let me know where the car was in the import process. More

I recently met with Paul regarding a new BMW 328. He was exceptionally professional, courteous, and quite knowledgeable when it came to the car, the features, and experience. At no point that I any pressur exceptionally professional, courteous, and quite knowledgeable when it came to the car, the features, and experience. At no point that I any pressure to buy -- it was quite an educational process for me to learn more about the car and the experience of dealing with a professional like Paul. More

We worked with Paul from the test drive phase through the purchase of our new car. Paul was friendly, informative and professional in all our interactions including over the phone, via email and in person. T purchase of our new car. Paul was friendly, informative and professional in all our interactions including over the phone, via email and in person. There is a BMW dealership closer to us but we chose to drive the extra distance and work with Paul. More

They were terrific. The gave me a fantastic price that They were terrific. The gave me a fantastic price that I couldn't refuse. They didn't have the car I wanted in stock so they ordered it and gave m They were terrific. The gave me a fantastic price that I couldn't refuse. They didn't have the car I wanted in stock so they ordered it and gave me the price I wanted. No back and forth. The entire process took 10 minutes! I have officially switched dealerships and now I am a BMW of Alexandria customer. More

I was in the market for a used BMW and was recommended to Paul by two close friends who have previously bought new BMW from him. I couldn't have asked for a better experience when purchasing my first bmw. Pa Paul by two close friends who have previously bought new BMW from him. I couldn't have asked for a better experience when purchasing my first bmw. Paul made the process of finding the car I wanted effortless. He went over every detail of car I chose, from the history through all the features as well as walked me through the financing options. At no moment did I feel pressured or rushed in any way and the process was smooth and painless. By far the best experience I've had buying a car. Whether you are looking to buy a used or new BMW, I would highly recommend Paul to be "Your Car Guy"! More