BMW of Alexandria

Thank you Kevin This is the second purchase I've made with Kevin Mahoney. The first was for me, this was for my wife. Kevin is an extremely thorough and knowledgeable This is the second purchase I've made with Kevin Mahoney. The first was for me, this was for my wife. Kevin is an extremely thorough and knowledgeable on all aspects of the vehicles. He isn't looking simply to sell you a car just to sell you a car. He asks the right questions and with his experience can generally answer, steer you in the right direction or solve most issues relating to the car. Kevin is a relationship based salesman and we've chatted and visited throughout the year on my vehicle and what's new with BMW and certain models. I'm confident the same level of care will be provided on my wife's vehicle. If any minor issues arise, Kevin's knowledge and patient way of doing business is re-assuring in the car buying business. Thanks Kevin for another great car buying experience! More

Thanks Paul I was super nervous about going to the car dealership alone as a women. I've heard all the rumors! Luck for me I met Paul, he was about making sure I was super nervous about going to the car dealership alone as a women. I've heard all the rumors! Luck for me I met Paul, he was about making sure I got want I wanted, not just trying to make a sale. None of that let me go back and talk to my manager gig 1000 times! It was painless, and did not take all day! Thanks Paul, I am super excited about my new car! More

Paul Blakeman is an awesome BMW Representative I met Paul a week and a half ago while I was having my vehicle serviced at BMW of Alexandria. During our conversation Paul displayed his vast knowle I met Paul a week and a half ago while I was having my vehicle serviced at BMW of Alexandria. During our conversation Paul displayed his vast knowledge of the BMW brand as well as his passion for the vehicles. My original plan was to trade the vehicle I was having serviced (2012 BMW X5) late next year but after talking to Paul about new X5's my wife and I decided to make the purchase one year early (14 Dec). Although my family has owned four BMW's, my wife and I agree that this purchase experience was the best thus far. Paul Blakeman's professionalism, vast knowledge of the BMW brand, and awesome customer service made all of the difference. We highly recommend Paul Blakeman if you're in the market for a new BMW. I'm sure you too will have an enjoyable experience. You will leave the dealership chanting Paul's slogan "I now have a car guy!!!" Thank you Paul and BMW of Alexandria. We now have a car guy!!! More

When you're there.... You're family! Great experience! Paul Blakeman did a great job finding my new X1! Attentive, patient and friendly. Being an experienced BMW team crew answered all my Great experience! Paul Blakeman did a great job finding my new X1! Attentive, patient and friendly. Being an experienced BMW team crew answered all my questions and explained in details all the features. Flawless service! More

Service Work - Beware Issue 1. On their web site the dealership makes the point of a free loaner car. Read the contract carefully! If there is an accident you are on the Issue 1. On their web site the dealership makes the point of a free loaner car. Read the contract carefully! If there is an accident you are on the hook for the difference between what your insurance company pays and the cost of a new(er) car. This effectively transfers all risk/costs of offering the service to the person who is unfortunate enough to get hit in DC area traffic. Issue 2. Two weeks after the having my vehicle repaired. Same error messages, same issues. More

Buyer Beware!! I purchased pre-owned mini cooper 2012 from BMW of Alexandria on July 30/2014. The sale man was great and very helpful on that day. Since I walked int I purchased pre-owned mini cooper 2012 from BMW of Alexandria on July 30/2014. The sale man was great and very helpful on that day. Since I walked into business office. The financial officer was trying to sell the car warranty. As soon as I say "NO" to ignore the warranty. He thew the paper right in front at me and ask me to sign the paper. I might not buy a $70,000 vehicle but the used mini is still cost me money to buy it. I was decided to leave but since the sale man was really helpful I just let it go. Two days later after the big rainy day. The scratch was coming off from the car which was not shown on the day I purchased. Seems like the paint job was not completely done well. OR it's not dry enough for the rain day. Now the license plate became to be a big issue. I was asking to keep the same license plate. However BMW said they will taking care of. I don't have to worry about anything. On August 22, 2014 I had a call from BMW says the license plate was ready for pick up. I called the lady back but she wasn't there and she never got back to be. I thought that was just the mistake calling because I never requested for the new license plate. On November 26, 2014 I was trying to renew my current license plate. Guess what I found out. DMV system is showing that my current license plate has been transfer to the other license plate which I never ask for. That's right!!!!I've been driving with invalid tag for 4 months. I could a get caught from the police from driving invalid tag. On November 28, 2014 I contact BMW Alexandria right away. "Hugo" he was a sale man was helping us out since the day be began the purchase says I had an invalid tag before the day I purchased the car with them. Which is not truth. I had a copy of my old registration show that the tag will not expired until Jan 2015. Also the sticker on the license plate show it's expired on Jan 2015. Seems like he was trying to blame DMV and me for the mistake. BMW will not take care of anything. I asked the front desk lady for the store manager she said the manager is not in the office today. They left us like we are no body there. I felt very disappoint on the customer service. Never experience this bad customer service in my life. I was the worst decision I made in my life that I step to this dealership and bought the car with them. Very sad and disappointed. More