BMW of Alexandria

Alexandria BMW provided excellent service today and every time I’ve used them over the past eleven years. The requested service was completed as well as a multi point inspection which is complementary. every time I’ve used them over the past eleven years. The requested service was completed as well as a multi point inspection which is complementary. Bella, my helpful service rep, gave me an estimate of cost and time to complete the requested maintenance items. More

Mr.Bulent and Mr.Alp made my dream come true in a very short period of time. They were very helpful and explained all the details very clearly. I am so glad to be in a very right place with the right peop short period of time. They were very helpful and explained all the details very clearly. I am so glad to be in a very right place with the right people. Thank you so much! Ulku Murat More

Krishna was my sales rep. She did a wonderful job keeping me informed and helped to make sure I had all the information needed to have a successful car purchase. She did a wonderful job keeping me informed and helped to make sure I had all the information needed to have a successful car purchase. More

The showroom is uptodate. The salesman Nikki was very knowledgeable and explained all the options to us. The salesman Nikki was very knowledgeable and explained all the options to us. More

I'm not going to this dealer anymore. it,s real bad services and any associate not real kindness.i,m not happy it,s real bad services and any associate not real kindness.i,m not happy More

last minute service. great costumer service. werw able to help me same day o replace a flat tire great costumer service. werw able to help me same day o replace a flat tire More

Good dealership. Quality service This is my third experience with them I would recommend them. Quality service This is my third experience with them I would recommend them. More

Dealership was clean and well lit. Sales staff were friendly and easy to speak with. Sales staff were friendly and easy to speak with. More

"Above and beyond service! The dealership provided an exceptional car-buying experience. From the knowledgeable and friendly staff to the seamless process, I couldn't be happie The dealership provided an exceptional car-buying experience. From the knowledgeable and friendly staff to the seamless process, I couldn't be happier with my new car purchase. They were transparent, accommodating, and truly went the extra mile. Highly recommend this dealership for anyone looking to buy a car!" More

Beware! My wife and I recently purchased a 2022 BMW 540i. From the initial day we purchased the car, there was an ongoing vibration coming from the steering My wife and I recently purchased a 2022 BMW 540i. From the initial day we purchased the car, there was an ongoing vibration coming from the steering wheel area and the wheels/tires did not feel stable when driving. During the sales process, our client advisor, Cynthia Vasquez, confirmed and promised that their service department had serviced the car prior to listing it for sale (which ended up being a complete lie). The day after we purchased, I immediately took the car to an experienced BMW repair shop in Chantilly (next to our home) and after troubleshooting the issue, they confirmed that all 4 wheels had damage, and needed to be repaired or replaced. Driving with bent and damaged wheels is extremely unsafe and could've easily caused us to get in an accident. We reached out to BMW of Alexandria and they promised to remediate the issues and fully resolve this matter, but sadly, they lied to us and the service advisor, Bella, told my wife they did not find any issues with the wheels and only agreed to change the two front tires. This is extremely unethical as the repair shop I took it to confirmed that all 4 wheels were bent in various areas and BMW of Alexandria refused to fix/replace them. Unfortunately, based on our experience, I would stay away from this dealership and look for another BMW dealership in the area. There's a reason they're the lowest rated BMW dealership in the entire area, sadly, I wish we would've purchased from another BMW dealership that has operates in an honest and professional manner. Based on their unethical business practices and the fact that they deceived us, they should be shut down/fined. They're clearly operating in a fraudulent manner by deceiving customers this way. More