BMW of Alexandria

BMW 328d Shadow Sports Wagon Purchase Sales person was friendly, informative, worked hard to locate the exact vehicle we wanted - being a 328d Shadow Sports Wagon with high content, this w Sales person was friendly, informative, worked hard to locate the exact vehicle we wanted - being a 328d Shadow Sports Wagon with high content, this was harder than it would be normally. The review of the vehicle's setup and related information was handled well and professionally. Overall good experience with BMW Alexandria More

Most Fun & Easy Car Buying Experience By far the best experience I’ve ever had buying a car. They are the most knowledgeable, courteous and easy to work with sales team I’ve had the pleasu By far the best experience I’ve ever had buying a car. They are the most knowledgeable, courteous and easy to work with sales team I’ve had the pleasure of working with. They were the absolute best! Highly recommend them to anyone in the market for a new BMW. More

RUN!! RUN! This is by far the worst BMW service ever. They will damage your car and refuse responsibility. My whole family is loyal to BMW and have RUN! This is by far the worst BMW service ever. They will damage your car and refuse responsibility. My whole family is loyal to BMW and have never been subjected to this kind of poor service and vandalism. I had the worst experience with their service department, where they damaged me car, refuse to fix it, misdiagnose our initial issue, and forced us to leave. I went in this BMW location to check out my headlights, both of which were out. Initially, we were told it would only take 1 hr to 1:30 hr. However, it ended up being around 3 hours. When we got our car back, Courtney Osborne (our service consultant) said only one of the headlights were out. We decided to no processed with the service as this location couldn't even diagnose a simple issue. Anyone who can turn on the headlights can see that both were out. When we got back to the car, we realized dents and damages to our car that weren't there. We asked to speak with the manager, Todd Hartje. He refused and claimed that they didn't damaged it. We asked to see the videos ask this is ridiculous, but he asked us to leave. The manager asked us to leave when they damaged our car, and refuse to take responsibility. Never have we ever experience this kind of treatment and public harassment. Clearly the low reviews are accurate for this location. They will misdiagnose your car, damage it, and insult you. These people have no principle and will lie to cover themselves. Please don't let these people get away with this. I later found out there are others with similar experiences More

Sales We made an offer. They did not accept. They called back weeks later saying they would accept the price, we had changed our minds at that point. Th We made an offer. They did not accept. They called back weeks later saying they would accept the price, we had changed our minds at that point. They're Clowns. Don't waste your time/money. More

Exceptional Customer Sales Team - Keep It Up! Unequivocally, one if not the of best BMW dealer in Northern VA & the local DC area. From the moment you set foot in BMW of Alexandria, they make you Unequivocally, one if not the of best BMW dealer in Northern VA & the local DC area. From the moment you set foot in BMW of Alexandria, they make you feel comfortable and relaxed. Their sales personnel are beyond extraordinary. The courtesies, warmth and attention extended to the customer, coupled with their focused attention on you and what you are looking for, is beyond reproach and certainly noteworthy of special recognition and this writing. They are not there just to sell you a car as you experience in other BMW dealerships, but they truly go out of their way to ensure they understand your needs and wants and then patiently proceed to assist you. They take the time to educate, present you with alternatives and ensure, that once you've made your decision, they remain available to entertain any other questions or advice you may need - even after the sale is complete. The best car buying experience in the past 15 years. More

Changing cars I have had several BMW cars in recent years, starting with a 750, then a 535. Having now reached the age where a larger car was no longer necessary, I I have had several BMW cars in recent years, starting with a 750, then a 535. Having now reached the age where a larger car was no longer necessary, I went back to Alexandria BMW looking for a smaller one and was offered a 330. Initially, I was a little skeptical but having now driven and taken possession of one, I know I am going to like this car. It's so light and responsive and has a real bit of "urge" when it's needed. Thank you Rahmi Erkan, (my Client Advisor) for looking after me. I am very happy doing business with you and your BMW team. Stuart Matthews More