BMW of Alexandria

I’ve purchased two cars from BMW of Alexandria and I have to say they really looked out for me both times. Paul was extremely helpful and walked me through all of the options within my budget and we pieced to say they really looked out for me both times. Paul was extremely helpful and walked me through all of the options within my budget and we pieced together a great deal. They also threw in two new tires and gave me a great number on my trade in. I’ll continue to purchase my BMWs from them in the future. More

I just got myself a new BMW X3 from Paul Blakeman at BMW of Alexandria. This is my second experience with Paul and he is a very important reason I chose to replace my older X3 at this time. The deal was v of Alexandria. This is my second experience with Paul and he is a very important reason I chose to replace my older X3 at this time. The deal was very attractive and the ease of execution was incomparable. I heartily recommend BMW of Alexandria in general and Paul in particular. More

Do Not Take Your Vehicle for Service Here!! I own a 2013 BMW M3 and I took my vehicle in for a routine break flush and everything quickly went downhill from there. My car began going into emerge I own a 2013 BMW M3 and I took my vehicle in for a routine break flush and everything quickly went downhill from there. My car began going into emergency mode (limp mode) and after 4 visits to the dealership they could not find the cause of the issue and explained everything was working well in my car . On my 5th visit, noting there was still an issue, they found that they had OVERFILLED THE BREAK FLUID and it was causing an error on the brake booster sensor. They said they were going to repair it and, a couple days later, I receive a call from them explaining my ENGINE SEIZED. After some back and forth BMW of NA replaced my engine, assuming responsibility since it was their techs servicing my vehicle. Sounds like a good turn of events but the day I pick up my car MY HEADLIGHT ON THE PASSENGER SIDE IS FULL OF MOISTURE AND INOPERABLE. When I talk to the manager about it the issue he said they already replaced my engine (as if it was my fault) and they WOULD NOT DO ANYTHING ELSE FOR ME. Mike Hook was extremely disrespectful and I can't imagine how someone like him would be in a position of managing people after seeing how he treats a customer. If you value your vehicle, DO NOT BRING IT HERE. Unfortunately, this experience makes me rethink buying another BMW in the future. More

Incredibly bad-- Dishonest Service I took my car into this dealership because a rock was stuck in my car. I was worried it would damage my tire and so I had it towed into this dealersh I took my car into this dealership because a rock was stuck in my car. I was worried it would damage my tire and so I had it towed into this dealership. They did not have the "right type" of person there that day, so I had to leave my car and they gave me a loaner car, which I had for two days but it sat in my garage (we are in lock down in COVID) except for me taking my son to play tennis one day. When I returned the car, it was in the exact same condition as when I picked it up, except there was dust from the tennis court from my son's shoes on one of the back seat floor mats and where his feet touched the back of the seat. It was light dust-- VERY easy to wipe off and had I seen it I could have wiped it down. I turned it in no issues, and while there was nothing wrong with my car, I happily paid the $220 diagnostic fee to make sure there were no other issues. The next day I received an additional $250 "CLEANING" fee for the dust on the floor mat. I called the dealership-- of course could not get anyone one the phone who could assist and then finally spoke with a manager at one point who literally argued with me about their cleaning policies. Given COVID-- I would fully expect that all cars are at LEAST wiped down and vacuumed. It makes NO sense that you would charge someone $250 for dust in the back passenger seat of a loaner car that I would expect you to clean especially during these times. The guy proceeded to tell/yell at me "I'm trying to help you, but you don't understand that we don't vacuum!" It got to the point that my husband has literally never seen me flustered on the phone like that and someone yelling at me and took over the phone call. This was a pretty unbelievable experience-- definitely do not recommend this group. More