BMW of Alexandria

The Finance team here really takes the cake in terms of bad customer service. The experience of trying to buy out my M3 lease was so unpleasant... filled with entitlement and snobbery and the manager acted bad customer service. The experience of trying to buy out my M3 lease was so unpleasant... filled with entitlement and snobbery and the manager acted like he was doing me a favor selling me a car, rather than just helping facilitate a transaction. I went to Rockville instead and will NEVER return. It's too bad, because MOST of the service team here (though not all) is really lovely. More

Poor services! They charge you more. They don't answer the phone when you call with a concern. I recommend go to another place. BMW in chesterfield VA is better the phone when you call with a concern. I recommend go to another place. BMW in chesterfield VA is better More

La peor compra que he hecho en mi vida comprando un vehículo nuevo. El trato fue pésimo por parte tanto del vendedor Abed, el gerente de autos nuevos Kanchan y el Gerente general Linal. Me sentí discri vehículo nuevo. El trato fue pésimo por parte tanto del vendedor Abed, el gerente de autos nuevos Kanchan y el Gerente general Linal. Me sentí discriminado por ser de Puerto Rico. El vendedor intentó robarme unos artículos que se me habían dado y los puso en la gaveta de su escritorio y tuvo que pasar la vergüenza de sacarlos y devolverlos. Lo pagué en su totalidad y se comprometieron en una vez el vehículo saldo entregarme una fotografía de un documento, requisito de el transportista para llevar el vehículo. Tanto el señor Linal como el vendedor y Kanchan al final cambiaron de parecer he incumplieron con el acuerdo. No son personas serias en el negocio. Compre un M4 2021 Competition y pagué más de $91,000. No los recomiendo. Estoy en gestiones de someter cargos y proceder legalmente. More

This dealership and the salesperson I interacted with are the reason why car dealerships and salesman have the comically abysmal reputation they do. WARNING! Stay away from this dealership at all costs. the reason why car dealerships and salesman have the comically abysmal reputation they do. WARNING! Stay away from this dealership at all costs. They deceitful and dishonest. More

Writing this I don't know where to start. I went to this dealership for an M4 Heritage from the moment i stepped in the door it was a nightmare. First off the Sales Manager (Bulent Inal) told me he didn't w dealership for an M4 Heritage from the moment i stepped in the door it was a nightmare. First off the Sales Manager (Bulent Inal) told me he didn't want to sell me the car at the correct money factor even with me having years of history with BMW FS loans perfectly paid. After a long while of him speaking down to me he agreed to sell the car with the correct Tier 1+ Super Elite MF at the time being .00082 as long as I left a deposit. After running my credit and getting the approval, he told me that my taxes are higher than the original calculations. He then attempted to up-sell me on taxes, when I wasn't willing to take the price bump he yelled at me saying he's canceling the deal. After stressing to him that he already added an inquiry on my credit he agreed to move forward on the deal. When I arrived at the dealership and looked over the contracts at signing I noticed the selling price was sold over $1000 higher. Before leaving I looked over my new car and noticed there was black paint splatter on my Brand New Imola Red M4 Heritage. One of the service workers told me they "Had to repaint the rear bumper from a small hit while moving the cars, while it was in repair black paint splatter must've gotten on it." At the time this dealership had 6 in stock with the same options/color and MSRP. After hearing about the repair I asked Sales Manager (Bulent Inal) to reprint my contracts with a different cars vin number. He told me that "it was too much work" then telling me to "leave with the car and go." Never in my years of owning/buying BMW's have I ever been treated like this. It has given me a terrible taste when shopping for BMW's. I hope no one ever has to go through what I did with this dealership. STAY AWAY! More

I would like to start off by saying that this was the most unpleasant experience that I have ever had with a dealership. This entire experience felt nothing less than rude and discriminatory. This is my most unpleasant experience that I have ever had with a dealership. This entire experience felt nothing less than rude and discriminatory. This is my first BMW and first BMW service experience and it has put a damper on my view of the BMW brand as a whole. To begin, I called into the dealership and spoke to a service advisor named Karina and explained to her that I wanted to come in for a service since my vehicle has an active service contract. I asked her to verify that my information showed up in the system before coming in since bmw USA has updated it. She then verified and set my appointment for 10:30am. Upon arriving, she lied to my face stating that my car cannot be serviced on the basis of it not being transferable from the original purchaser which was misinformation. At this point, I explained to her that she is may have the wrong information because the particular service contract on my vehicle is not attached to an owner but is attached to the vehicle. I also explained to her that BMW USA said that the dealer should call them if they have any questions. Instead of calling, she spoke to the service manager explaining that she felt the contract wasn’t valid versus actually doing some research into the matter. She then took me to the finance manager (who I was told name is Chris) to try and sell me a “refresh” aka “extended maintenance plan”. Upon arriving to the finance mangers office, she went into the office and left me outside of the office with the door closed to adamantly prove, in my opinion, why she was right about service transferability. I had to ask to come into the office to be a part of the conversation which seemed very unprofessional. When I was finally offered to come inside after asking I spoke to the finance manager, he stated that there is nothing that he can do on his end. I reexplained the details and told him that BMW USA asked the dealer to call if there were any issues or concerns. The finance managers response to me was “I can call in an hour and a half because I have to help someone who is actually buying a car because that’s what I do”. At this point I’m wondering that if the fiancé manager wasn’t able to help with this issue, why was I brought to you? To be reminded that I purchased a used car and that you sell new cars as if my concerns aren’t as important? After this awful experience, I ended up reaching out to BMW again and got the same service done under my service contract by another Certified BMW dealership who verified that BMW of Alexandria was misinformed. I want to end this review by saying, BMW of Alexandria has lost a future customer and I will make sure to let others know that they should not take their money to this dealership because they are rude, uniformed, and lack customer relation skills. More