Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Alexandria
Alexandria, VA
785 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers.
With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 785 reviews
April 13, 2022
We purchased our car in January 2017 with the cilijet coating (LOVE IT) but I have tried, unsuccessfully, for 2 months to schedule the reapplication after 5 years that’s part of our contract. I have ema coating (LOVE IT) but I have tried, unsuccessfully, for 2 months to schedule the reapplication after 5 years that’s part of our contract. I have emailed them repeatedly, including the General Manager, and no reply. Great car, but there’s simply no service. I can’t answer most of the survey questions for the rating since I can’t get the service scheduled! More
by habelsk
Employees Worked With
Bulent Inal
March 25, 2022
Avoid this place. I would give ZERO stars but I don't see that as an available option. This dealership provided the absolute WORST service we have ever experienced at I would give ZERO stars but I don't see that as an available option. This dealership provided the absolute WORST service we have ever experienced at any car dealership. We recently moved to this area and had a service light on our BMW. I called and made an appointment and was told that the morning was the best time to come because the wait would not be as long. After 4 hours, we were told that we needed some work done on the car and that our $3500 extended warranty we purchased at the BMW dealership in Huntsville, AL would only cover a portion of the repairs. On top of that, they said even after the repairs were done, this may not fix our problem. Even though they got an approval from the extended warranty company, the Service Manager said that they would repair our car, but would have to keep it until they actually received the money from the warranty company. My husband said can we get a loaner, as we just moved here 5 days ago and don't have our other car here with us and we have other appointments today. He told us that they only give loaners to their 'loyal customers'. We said we haven't had an opportunity to become loyal customers as we just moved to the area; however, we have owned the BMW for over 5 years. They would not try help us in any way - by they I mean the Service Manager (Todd Hartje) and the General Manager (Omar Stwodah) when we asked to speak to him. Furthermore, all of our conversations took place with them in the middle of the service area until we asked can we go to your office and discuss this. We left very dissatisfied, 5 hours later, and still with a service light on our car. We were charged $200 for the diagnostics. When we told them we just our car back, it took them an additional 45 minutes to bring our car to us, without the customary BMW wash. The Service Manager and General Manager were basically rude and condescending and displayed microaggressive behavior. I will never spend my money at an establishment like that. Never once did the General Manager or Service Manager try to help our situation, they only told us what the would do for their loyal customers. We called BMW of North America to file a complaint against BMW of Alexandria and they recorded our complaint but did not say what the corrective action against BMW of Alexandria would be. My husband likes the way the BMW drives, but after this experience, even he is considering going back to Lexus or Genesis. I only went to this place because we were staying at the Embassy Suites and I looked for closest BMW dealership. I should have read the reviews first. PLEASE AVOID THIS PLACE. More
by lhires
Employees Worked With
Service Manager (Todd Hartje) and the General Manager (Omar Stwodah)
March 07, 2022
First was told there was an allocation for an X6 M50 and placed a deposit. Andri never got back to me and when he finally did he said they didn’t have an allocation. I was being dodged on purpose. Went placed a deposit. Andri never got back to me and when he finally did he said they didn’t have an allocation. I was being dodged on purpose. Went back for an X3 M40 for my wife, the representative stopped responding and when I finally got a hold of someone the vehicle on lot I was going to purchase was sold. This place doesn’t care about customers now because it’s a sellers market but the tables will turn. Remember how they treat us when they don’t need us. More
by ZarVA
Employees Worked With
Andri
November 22, 2021
Went in for oil change. Writer tried to say I needed a spark plug maintenance item. The car has 41k miles it is a 60k mile item I took my keys and left. Avoid spark plug maintenance item. The car has 41k miles it is a 60k mile item I took my keys and left. Avoid More
by Zak t
Employees Worked With
Not sure
November 09, 2021
100000000000000000 stars for you ANDRES!!!! This is the second vehicle I am buying from BMW Alexandria and I can honestly say that both times ANDRES made this experience not only stress free but very enjoy second vehicle I am buying from BMW Alexandria and I can honestly say that both times ANDRES made this experience not only stress free but very enjoyable! Thank you so very much ANDRES for taking the time to patiently work with me and my spouse and for helping us make the best decision and ultimately choose the vehicle that best fulfills our current needs and expectations. YOU are very knowledgeable and patiently teach us how to use all the features in both vehicles. I am glad BMW has an amazing, hard working and reliable person who also happens to speaks Spanish which made things even more exciting because my spouse speaks Spanish only. Andres, on behalf of my spose and myself we want to THANK YOU for being so humble, incredible, professional and empathetic human being you are! Blessings and happy holydays from our family to yours! Victor, Jorge Odir and Luis More
by vmclaros
Employees Worked With
ANDRES from Ecuador!
October 22, 2021
Andrii is my sales person and I am so impressed. I have ordered an Acura Type S but it’s not due in until next year. My wife and I met with Andrii as I was considering purchasing an M3 or M550i in order to ordered an Acura Type S but it’s not due in until next year. My wife and I met with Andrii as I was considering purchasing an M3 or M550i in order to have in 2021. I did not fit well in the M3 so I requested a deal on the M550i. It came in at $100000. With 50% down the payment was a modest $850. But my wife who only sees a car as something to go from A to B was incredulous that I wanted to pay $30000 more than the Acura which she feels is overpriced anyway. Her Honda was new in 2005 and at 350000 miles is still like new. But I want a sweet ride and being 71 many not have much gas remaining. So, Andrii seeing her anxiety said, why not just wait and see if you would prefer the BMW over the Acura and come back in the spring after we see the Acura. She was so taken by his attitude that she said to me that when the Acura comes in and I am still longing for the BMW, she will Bless the deal! Andrii, you ate a genius and I will see you in the Spring! More
by Always
Employees Worked With
Andrii
October 19, 2021
Worst dealership service I’ve ever experienced and I’ve owned several BMW’s. I signed an extended warranty and they won’t honor it and can’t give me a reason why. owned several BMW’s. I signed an extended warranty and they won’t honor it and can’t give me a reason why. More
by Reberdelle
Employees Worked With
Alan Hibert
October 02, 2021
Didn’t get back a response after I submitted an appraisal from that salesperson and/or dealership. Not a good customer service strategy. At least have the decency to follow up with the customer. Disappoin from that salesperson and/or dealership. Not a good customer service strategy. At least have the decency to follow up with the customer. Disappointed! More
by Jorge
Employees Worked With
Dustin
September 20, 2021
I have gone to several dearlerships in the DC metro area and I rank this as the best. My service agent Eun has always been responsive to any issues that I have had with my car. He is the best and I rank this as the best. My service agent Eun has always been responsive to any issues that I have had with my car. He is the best More
by Albillups
Employees Worked With
Eun Shin
