BMW of Alexandria

Avoid dealing with the used car department here at all costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the deale costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the dealership does not seem to have their act together; I sat at the salesperson's desk waiting hours (while the salesperson worked with other customers) for delivery of a car that I was paying cash for (they told me they were "too busy"); and I'm still waiting 7 weeks later for a reimbursement they promised me that day. I gave a 2 star rating only because the price on the 2022 car I bought from them was fair. I'd never deal with this dealership again. More

Excellent customer service. Greg Jackson in the service department was very patient with me and informed me throughout the whole process of my car being fixed. I highly recommen Greg Jackson in the service department was very patient with me and informed me throughout the whole process of my car being fixed. I highly recommended BMW of Alexandria. I must say tho, everyone at BMW Alexandria is very knowledgeable and helpful. I didn’t want to leave anyone out. So if your reading this, your car needs some work so don’t hesitate. Get that car down to BMW of Alexandria before your left on the side of the road. 👍🏼 More

Very efficient, pleasant and well-equipped. Sales person Erin had all the information needed. Was well-prepared for my arrival. Sales person Erin had all the information needed. Was well-prepared for my arrival. More

Dropping off my vehicle, I had to wait on service and no other customers were waiting (I was the only customer). After service was completed and I picked up my vehicle around 8:00pm, $1600.00 dollars later, other customers were waiting (I was the only customer). After service was completed and I picked up my vehicle around 8:00pm, $1600.00 dollars later, I received the worst customer service ever in all of my 53 years of life. I just cannot spend this type of money for horrible service. I was not even acknowledged, then when I got the reception attention and paid for my vehicle, I did not receive a thank you for choosing us or have a great evening. I am truly done with this dealership. Oh, by the way, the customer in front of me car keys was misplaced by this dealership. More

My brand new 2022, X3 was involved in an accident. It was towed to the dealership for repairs in May 2022, got the suv back in Nov 2022...repairs are still not done properly, and the car is just ridin It was towed to the dealership for repairs in May 2022, got the suv back in Nov 2022...repairs are still not done properly, and the car is just riding horrible and feels so unsafe, apparently the side of the car that had no impact, was overlooked and has continued to be an issue. I keep calling every month to the location to get the car back in to get checked out and keep getting the run around, I am told it's busy...like xxx!! You would think they are fixing my vehicle for FREE. At this point I am DONE with BMW. On the bright side, Alp my sales guy is the best (he sold me 2 brand new cars over the years) and my previous service techs Jack and Greg are very great with communication and service! More

Management at this dealership is totally inept! Poor communication and follow up! General manager does not return calls and passes the buck to his subordinates to deal with issues. BTW... The subo Poor communication and follow up! General manager does not return calls and passes the buck to his subordinates to deal with issues. BTW... The subordinates don't follow up either and if by chance they do... they have no information. I have purchased 9 BMW's in the past 10 years. By far, this is the "WORST" dealership I have ever had to deal with! This is the "Puppy Mill" of dealerships! More

I just sat, in my car, in the service area for over and hour. I had an appointment. No one came to check me in or even speak to me. Yet they helped the cars in front of me and behind me….. I have been a lo hour. I had an appointment. No one came to check me in or even speak to me. Yet they helped the cars in front of me and behind me….. I have been a loyal customer with them for several years, and cars. I won’t be back. More

Horrible customer service. I made the mistake of ordering a new car here- they didn’t file the registration paperwork properly, AND they refused to let me register myself. They I made the mistake of ordering a new car here- they didn’t file the registration paperwork properly, AND they refused to let me register myself. They blew me off every time I tried to call to resolve the issue. Once they have your money, they don’t give a xxxx about any problems. Overcharged me by 1000$ after they “forgot” I paid a down payment as well. All they care about is stealing your money. More

The sales manager was dishonest and attempted to force me towards financing the vehicle at a higher amount, so the dealership could maximize its profit.. He also claimed that I needed to purchase the X3 wit towards financing the vehicle at a higher amount, so the dealership could maximize its profit.. He also claimed that I needed to purchase the X3 within an hour because another person was scheduled to come in and would likely buy the SUV. That was two weeks ago and the vehicle is still on the lot. I have simply ignored their phone calls since that regrettable visit. More

Representative was short. Didn’t try to help me find a car. Didn’t offer any possible cars that would fit my needs. He just said that car isn’t available how can I help instea Didn’t try to help me find a car. Didn’t offer any possible cars that would fit my needs. He just said that car isn’t available how can I help instead of providing other available cars More