BMW of Alexandria

Our salesman Abed was amazing patient and helpful, making our purchase an enjoyable experience and representing BMW superbly. our purchase an enjoyable experience and representing BMW superbly. More

The sales team is deceitful they sell “ certified “pre owned vehicles that aren’t certified. After 4 months of owning my car I find out it is in need of service that should have been done before it was so owned vehicles that aren’t certified. After 4 months of owning my car I find out it is in need of service that should have been done before it was sold to me as certified. The service team is slow and has poor communication skills there service department doesn’t keep oil or oil filters in stock I’m sure these aren’t the only things not available for repair they give loaner cars and tell you it will take a few days to get to your car so keep the loaner until your car has been serviced I don’t recommend this dealership to anyone and after this experience I’m contemplating on getting rid of this car and not buy another BMW More

Was gonna purchase a car, drove 7 hours had everything set for them too try and deliver me a dirty unvaccumed m3 dirty cup holders with remnants of tobacco in them and smell of smoke. Sales associate was set for them too try and deliver me a dirty unvaccumed m3 dirty cup holders with remnants of tobacco in them and smell of smoke. Sales associate was nice . But the sales manager Michael Bolgar was the most inconsiderate and rude sales manager I’ve ever met thinking he had me into buying a car because I drove all that way I would’ve rather walked back too New York then purchase a car from him if that explains my experience better lol . Went to another bmw dealer in a different state purchased a M3 there with the best experience and management and staff who exceeded my expectations. More

Helpful and personable individually and as a team feeling very satisfied with the process and results! very satisfied with the process and results! More

Bought a new I4e and it was a great experience. Erin Balaban was very attentive, informative, and did everything she could to move the process along. Erin Balaban was very attentive, informative, and did everything she could to move the process along. More

Last week Friday, September 14, I called BMW of Alexandria service department and was routed to service advisor AJ Wiggins. AJ politely listened as I told him that I needed to get my oil changed an Alexandria service department and was routed to service advisor AJ Wiggins. AJ politely listened as I told him that I needed to get my oil changed and get back to my office the same day. He told me to bring the car in, even though I did not have an appointment, since there were not that many service jobs to complete. When I arrived, AJ greeted me, directed me to the dealer, temporary waiting area. After an hour or so of work, AJ met me in person where I was waiting and advised that the job was done and offered to wash the car by hand, since the dealer’s car wash equipment was on the blink. 30 minutes later he drove the car up. It was clean inside and out. AJ texted me a link to the invoice for my service which I signed and I left a happy camper. Overall, AJ’s manner and service were excellent. I will ask for him if I ever have any need for service to My BMW going forward. More

Rating was for the service. Always a good experience there. Had a flat tire replaced and they matched the online price Always a good experience there. Had a flat tire replaced and they matched the online price More

I am very pleased with the service on my 540ix. My service advisor, Ina Pacheco, is always a pleasure to work with. Ina is very helpful, knowledgeable, friendly and a true professional. The check-o My service advisor, Ina Pacheco, is always a pleasure to work with. Ina is very helpful, knowledgeable, friendly and a true professional. The check-out staff is also very friendly and helpful. I also want to thank my longtime sales advisor, Hossein Alavi, who makes the purchasing process a pleasure for the many vehicles my wife and I have purchased from BMW of Alexandria. Hossein is the consummate professional. He’s always there to help us in any way he can, even for years after we have made the purchase. Hossein and all of the folks at the dealership are terrific and the main reason we keep coming back over many years. More

I visited this dealership 3-times over the course of 2-weeks and each visit exceeded my expectations. On my first visit to conduct research on a M2 or M240i Xdrive, I went on a Saturday and the place wa 2-weeks and each visit exceeded my expectations. On my first visit to conduct research on a M2 or M240i Xdrive, I went on a Saturday and the place was jam packed! However, not wanting to be a bother and more so wanting to take notes and research both vehicles, I parked and went over to the lot to begin. After being greeted and explaining my goal for the day, I spent nearly 35-minues in solitude; left alone to take photos, sit inside the vehicle, and take my time without the worry of feeling compelled or bothered. On my second visit, my wife and I went on a Friday around 3pm. After walking into the sales department, a young salesman named Nichita Gutu (pronounced nee-kee-ta) asked if we had been helped and immediately made us his priority. We explained that we were POSSIBLY in the market in the next 2-3 weeks, testing out various models from different automakers (Lexus, Audi, BMW) to see which feels best for us. Without hesitation or pause, Nichita understood our expectations and asked which vehicles we wanted to view or test drive. Over the course of 60-mins, my wife and I test drove a 2025 BMW X4 and M240i Xdrive without the salesman, eliminating the feeling of being watched or pressured. Afterwards, Nichita sat down with us and explained all promotions and discounts (in writing) currently on going for BMW; all without any mention/request to run credit or having a sense of urgency to buy a vehicle. A few days afterwards, I requested from Nichita the following data points for a potential lease: capitalized cost, residual value, money factor, does BMW offer closed or open leases, any dealer or miscellaneous fees, and a final purchase sheet. Within the span of 30-minutes, Nichita provided all details without reservation. On our final visit, I came to the decision to potentially lease the 2024 M240i Xdrive and trade in my 2018 Golf R (stock). However, this was all dependent on what they would offer for my trade-in as well as what discounts could be applied. The dealership matched all offers for my trade-in and even added some more discounts (year-end and military) towards a new vehicle to which I decided to purchase the M240i Xdrive. Over the next 2-hours, Nichita provided all details and numbers from the finance office and was completely transparent. Understanding this is a business and most customers would feel weary or cautious, Nichita is the epitome of professionalism, class, attention to detail, and most importantly respect. I rarely leave Google reviews (though I should probably be better at that as I use them to pre-judge a place!), I felt the need to highlight the unparalleled skill and superb service Nichita provided throughout the entire process. Pending what the wife’s next vehicle of choice is, should she want a BMW we will EXCLUSIVLEY work with Nichita from BMW of Alexandria in the near future. For those wanting to visit this dealership, I hope this extended review helps in any way possible! Respectfully, TC More