BMW Seattle

My experience at BMW Seattle was vile! Ashraf Aried lied to me within the very first minute of our interaction. I was familiar with the September programs, as dealerships rely on clients who aren’t, with ho to me within the very first minute of our interaction. I was familiar with the September programs, as dealerships rely on clients who aren’t, with hopes to have clients focus on the monthly payment so they can inflate the money factor, deceiving clients into thinking they are being offered a better deal. After seeing the first number, it was clear he was unwilling to be honest. Since he told me he was preparing to leave for a three week holiday, explaining further that management thought it was merely a holiday, but the true nature of the trip was business — expanding his Airbnb portfolio with hopes to leave the dealership — I surmised that he wasn’t interested in offering a deal because he’s not invested in earning my future business. He returned for round 2, boldly proclaiming management was willing to offer 3 times the discount truly being offered. Enter GSM, Adam Newbolt. He could have chosen to be direct. But he too favoured deception, discriminatorily presuming that a woman could not possibly possess basic math skills. I pushed for better numbers, but he wouldn’t budge. When I pointed to the backend profit, he took the deception a step further by telling me about the insecurity of those profits. Clearly, he thought I was a fool. I asked about a 2021 available at BMW Tacoma. He claimed it sold that day. Not impossible, but strange — it was still available less than an hour prior to my arrival at BMW Seattle. I left, hoping he might extend a better offer on my way out, but he let me walk. As I needed a vehicle, and this was the car I wanted, I returned to Ashraf to say very plainly, « This is a #$@&% deal. I know, and you know. But I need a car, and I want this car. Let’s try to make the remainder of this as painless as possible ». After taking payment, Ashraf told me to return tomorrow because the dealership was closed. I explained what a terrible inconvenience that would be for me, but he insisted that management decided to close the finance office after the current clients. Lies! I was too exhausted by him and this horrific experience to argue, so I scheduled an appointment for the next day. After leaving, I called BMW Tacoma to verify Adam’s claim that the 2021 had been sold. Instead, I confirmed my suspicion that he had lied. I waited nearly an hour after time of appointment, during which Ashraf mentioned he hoped it would be Rachel O’Sullivan to greet me because she was the « best » finance manager; peculiar, as the previous day he had only unkind things to say about her. I gathered that though he may dislike her, he was overly — and unnecessarily — confident in her abilities to mislead. Interacting with Rachel was every bit as disgusting — sales tactics of attempting to divert attention, pretence that she was very confused by my questions. Absolutely exhausting! When finally seeing the lease agreement, I pointed out the discrepancies. She only tried to explain them away with what she assumed was slick enough to appease me. I didn’t understand the need for such fervent attempts of deception. She claimed Ashraf didn’t know what the money factor was — truly, the most absurd thing I’ve ever heard at a dealership. Importantly, this information is available to anyone with a brain and a computer. I asked her to confirm that Ashraf had remembered rubber mats. Then he did the unthinkable, claiming the rubber mats were no longer included, as that offer was part of the agreement prior to the « discount ». What dealership on the planet tries to pull something like this?! You have done yourself a disservice, BMW Seattle. Will I service my vehicle at BMW Seattle? Will my spouse lease a vehicle from BMW Seattle when his lease expires in November? Will my mother lease a vehicle from BMW Seattle when her lease expires in March? Will I lease a vehicle from BMW Seattle when this lease expires? No! You only earned a very thorough, negative review on every platform available, complaints filed with Better Business Bureau, Federal Trade Commission, etc., and the loss of any further business from me and my family. Three different individuals — one being the general sales manager — repeatedly favoured deception over honesty, and treated me with an obscene level of disrespect and insult. That is a reflection of your dealership, not some sort of one-off bad experience with an indecorous sales representative. More

This is the second BMW we have purchased from this dealership and we had a great experience both times. My wife and I had one of the best new car sale experience working with Benson Yim. He was very c dealership and we had a great experience both times. My wife and I had one of the best new car sale experience working with Benson Yim. He was very courteous, professional and very open to our desires. Benson made this car purchase one of our best. Rachel O'Sullivan made the financial experience very easy also. Great dealership More

Employee reckless driving and giving foul language.On Employee reckless driving and giving foul language. On 7/11/21, 11:05am i was at a 4-way stop on S. Lane Street, when i was turning left into Maryn Employee reckless driving and giving foul language. On 7/11/21, 11:05am i was at a 4-way stop on S. Lane Street, when i was turning left into Marynard Ave S, a black BMW i3 accelerated quickly from the stop sign on my right and almost hit me. i followed him to S Plummer Street and he drove into BMW factory. Then he came back out when he saw me and gave me ton of foul statements. At the end, a guy from BMW pulled him back to the building. More

My wife and I had a great experience working with Benson Yim. He was very professional and made the whole process easy. Staci Resnikoff made the paperwork easy too. Recommend this dealership to anyone. Yim. He was very professional and made the whole process easy. Staci Resnikoff made the paperwork easy too. Recommend this dealership to anyone. More

This is the 3rd BMW I purchased from this dealership. I always had a great experience. Ashraf Aried (Sales) and Andy Chau were great and I was pleased with the final deal. Great experience overall. always had a great experience. Ashraf Aried (Sales) and Andy Chau were great and I was pleased with the final deal. Great experience overall. More

I came in looking for a used BMW SUV for towing. Zach I came in looking for a used BMW SUV for towing. Zach offers me a price that is $3,000 higher than what BMW Seattle is offering on the online True I came in looking for a used BMW SUV for towing. Zach offers me a price that is $3,000 higher than what BMW Seattle is offering on the online TrueCar. Is this good faith? More

They do not want to sell you a car via long distance. If BMW Seattle does not want to sell cars via internet, they should not advertise that they do. I was in the midst of purchasing 5UKR2C34H0X07502, BMW Seattle does not want to sell cars via internet, they should not advertise that they do. I was in the midst of purchasing 5UKR2C34H0X07502, agreed on the published price (it had been reduced $3,300.00) and had my finance application already submitted when supposedly it was sold off the floor to someone who had looked at it that afternoon. They had looked and passed, then it was given to them because per Joshua, customers on the floor take precedence. Joshua told me at that time my credit had not been pulled, but it had. This was February 28. Since credit had been pulled I went to my sales man that night to allow Joshua to redeem the debacle that occurred the previous night. This was at 7:32pm on February 28. I wanted to purchase unit X81540LR (ask price was $42,995.00) for a similar amount off that the 5UKR2C34H0X07502 had been percentage wise at $4,000.00 off and then application of the 750.00 2017 X5 credit and 500.00 BMW financial credit. My salesman said he would speak with Joshua the next day. At 12:36 your time my salesman says they are working on local DMV to figure out registration. Then I get called at 2:19 pm by my salesman saying someone came in to the dealership and purchased the second car off the floor that was supposedly mine. O Once again someone walks in after Joshua is trying to figure out registration and the car is sold. Even though Joshua is supposedly working on registration issues no one puts a sold sign or removes it from the floor. Once again a person that walked in gets the car. I told my salesman I did not believe in coincidences and told him goodbye. More

It was a pleasure working with these great people. Ashraf Aried made it very easy and got my out of there quickly! I drove a very long distance and was gonna be a little late and he accommodated quickly! Gre Aried made it very easy and got my out of there quickly! I drove a very long distance and was gonna be a little late and he accommodated quickly! Great people would highly recommend going! They work with you not against! More

Zach was excellent throughout the new car ordering and delivery process. The pickup process was seamless and COVID precautions were consistent and careful. This is my 2nd BMW through BMW Seattle and for b delivery process. The pickup process was seamless and COVID precautions were consistent and careful. This is my 2nd BMW through BMW Seattle and for both cars it has felt like a the team's focus is on the customer relationship not making a transactional sale and that is very nice. More

The sales staff, sales manager, and finance rep were exceptionally knowledgeable, friendly and professional. All the talk about high-pressure and slippery dealers does NOT apply to Seattle BMW - what a exceptionally knowledgeable, friendly and professional. All the talk about high-pressure and slippery dealers does NOT apply to Seattle BMW - what a pleasurable new car experience. More