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BMW Seattle

Seattle, WA

4.3
443 Reviews

1002 Airport Way S

Seattle, WA

98134

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Showing 443 reviews

August 11, 2021

This is the second BMW we have purchased from this dealership and we had a great experience both times. My wife and I had one of the best new car sale experience working with Benson Yim. He was very c More

by eldridge39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benson Yim, Rachel O'Sullivan
Aug 16, 2021 -

BMW Seattle responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Adam Newbold | General Sales Manager

July 12, 2021

Employee reckless driving and giving foul language.On Employee reckless driving and giving foul language. On 7/11/21, 11:05am i was at a 4-way stop on S. Lane Street, when i was turning left into Maryn More

by marksixer
Recommend Dealer
No
Employees Worked With
BMW Black i3
Jul 14, 2021 -

BMW Seattle responded

We acknowledge your review and are currently looking into the events you’ve detailed. Sincerely, London Agrawal | General Manager | LAgrawal@lithia.com

July 02, 2021

My wife and I had a great experience working with Benson Yim. He was very professional and made the whole process easy. Staci Resnikoff made the paperwork easy too. Recommend this dealership to anyone. More

by Binkseattle75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benson Yim
Jul 08, 2021 -

BMW Seattle responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Adam Newbold | General Sales Manager

March 15, 2021

This is the 3rd BMW I purchased from this dealership. I always had a great experience. Ashraf Aried (Sales) and Andy Chau were great and I was pleased with the final deal. Great experience overall. More

by dcn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashraf Aried, Andy Chau
Mar 18, 2021 -

BMW Seattle responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Adam Newbold | General Sales Manager

March 08, 2021

I came in looking for a used BMW SUV for towing. Zach I came in looking for a used BMW SUV for towing. Zach offers me a price that is $3,000 higher than what BMW Seattle is offering on the online True More

by fkiga1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach Vongprachanh
Mar 09, 2021 -

BMW Seattle responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at BMW Seattle. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Adam Newbold | General Sales Manager

March 06, 2021

They do not want to sell you a car via long distance. If BMW Seattle does not want to sell cars via internet, they should not advertise that they do. I was in the midst of purchasing 5UKR2C34H0X07502, More

by TDB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua
Mar 09, 2021 -

BMW Seattle responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Adam Newbold | General Sales Manager

Mar 10, 2021 -

TDB responded

Adam I responded Saturday March 6 at 7:27 am PST to an email you sent Friday March 5 at 5:34 pm from you welcoming me to BMW Seattle. I went through things in that email to you in slightly more detail than above. You have my email address if you reply to what I sent and I also left you my phone number.

December 15, 2020

It was a pleasure working with these great people. Ashraf Aried made it very easy and got my out of there quickly! I drove a very long distance and was gonna be a little late and he accommodated quickly! Gre More

by Hunter Barker’s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashraf Aried , Andy Chau
Dec 17, 2020 -

BMW Seattle responded

Thank you for the wonderful review and for traveling to BMW Seattle from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Shannon Travis | Service Manager

December 13, 2020

Zach was excellent throughout the new car ordering and delivery process. The pickup process was seamless and COVID precautions were consistent and careful. This is my 2nd BMW through BMW Seattle and for b More

by DaveB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Vongprachanh
Dec 16, 2020 -

BMW Seattle responded

Thank you for leaving us this great review, Dave. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Adam Newbold | General Sales Manager

December 05, 2020

The sales staff, sales manager, and finance rep were exceptionally knowledgeable, friendly and professional. All the talk about high-pressure and slippery dealers does NOT apply to Seattle BMW - what a More

by rrhansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
London, Mark Harrington, Rachel O'Sullivan
Dec 09, 2020 -

BMW Seattle responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Adam Newbold | General Sales Manager

November 23, 2020

Super nice interior you'd expect at a Beamer dealership. Test drove an M2 and had the best experience I've ever had at a car dealer -- and mostly because of the sales rep, Cameron. Having been in the market More

by jax_av8r
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Powell
Nov 30, 2020 -

BMW Seattle responded

Reviews like yours are truly a breath of fresh air! Cameron is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Adam Newbold | General Sales Manager

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