BMW Seattle

Words can’t describe the arrogance and rudeness of the hired helper, Mike.. BMW lost a $90k sale, but more importantly they lost my business forever. Mercedes has a better vehicle for less, but I’ll have hired helper, Mike.. BMW lost a $90k sale, but more importantly they lost my business forever. Mercedes has a better vehicle for less, but I’ll have to wait a couple of weeks. It’s worth the wait, because you’ll get the service you expect from a luxury car company. Their reps understand they have to earn business. More

Incredible experience, starting with the moment I stepped in the dealership. Was greeted promptly and with courtesy. Michael made the whole process seamless and efficient. Couldn’t have asked for a better sa in the dealership. Was greeted promptly and with courtesy. Michael made the whole process seamless and efficient. Couldn’t have asked for a better salesperson. Enjoyed our conversation, which helped pass the time as my wife decided on a vehicle. Michael was also very patient as well, and I did not feel rushed. Also appreciated the step by step updates during the financing process. Andy in the financing department was also awesome and answered all of my questions in detail while I signed the paperwork. More

no one ever called me or emailed me from the dealership. My guess is that they do not care since they can sell every car that they have in stock due to the supply shortage and demand. My guess is that they do not care since they can sell every car that they have in stock due to the supply shortage and demand. More

Alex Long goes above and beyond and provide great customer service! Highly recommend for service needs customer service! Highly recommend for service needs More

I recently purchased a used vehicle from BMW of Seattle and had a very good experience. My salesperson, Blake, was very helpful throughout the entire process, he was very patient with my many, many questi and had a very good experience. My salesperson, Blake, was very helpful throughout the entire process, he was very patient with my many, many questions! I would highly recommend working with him. More

One on one relationship with a service provider and being extremely accommodative to needs for a customer living in Anacortes, a min. 3 hr round trip, makes a 2 hr. service an all day affair. Having the opti extremely accommodative to needs for a customer living in Anacortes, a min. 3 hr round trip, makes a 2 hr. service an all day affair. Having the option to use a loaner if repairs will take longer than expected keeps us coming back to Seattle BMW and reason we can consider a BMW in the future. More

The sales representative Vance Kong and financial manager Andy Chau were a pleasure to deal with.They were both friendly, professional and informative. Andy Chau were a pleasure to deal with.They were both friendly, professional and informative. More

The staff was amazing! We walked in wanting a certain vehicle, and walked out with even a better one! Our questions were answered, was able to find the perfect car, and the sale was seamless! The process vehicle, and walked out with even a better one! Our questions were answered, was able to find the perfect car, and the sale was seamless! The process was very easy! More

I did coolant repair there and noticed that the technician broke my engine cover. Also, the original diagnostics said only the coolant tank needs to be replaced for about $800, even I asked the technician broke my engine cover. Also, the original diagnostics said only the coolant tank needs to be replaced for about $800, even I asked the service advisor Trevor to confirm that the coolant tank is the only leak place and he confirmed. However, after replaced the coolant tank, I was told that the coolant crossover pipe needs to be replaced for over 4 thousands dollars. If I know initially that it costs 5 thousands dollars to repair the coolant leak, I'd not approve the coolant tank replacement. You know the total value of my 2008 X5 car is only about a few thousands dollars. Also, why the technician initially didn't notice the coolant crossover pipe leak given it leaks badly? Is it broken during the coolant tank replacement? how the engine cover is broken and didn’t replaced and even didn't tell me? I've contacted the Customer Service for days and haven't gotten their answer yet. More

Pretty awful customer service experience. The service center is difficult to get hold of using the phone. The rely on text messaging to keep you updated and those are sporadic at best. I still have ab center is difficult to get hold of using the phone. The rely on text messaging to keep you updated and those are sporadic at best. I still have absolutely no idea when my 2021 X5 will be repaired after it abruptly broke down with multiple warnings. More