BMW Seattle

Alex Long goes above and beyond and provide great customer service! Highly recommend for service needs customer service! Highly recommend for service needs More

I recently purchased a used vehicle from BMW of Seattle and had a very good experience. My salesperson, Blake, was very helpful throughout the entire process, he was very patient with my many, many questi and had a very good experience. My salesperson, Blake, was very helpful throughout the entire process, he was very patient with my many, many questions! I would highly recommend working with him. More

One on one relationship with a service provider and being extremely accommodative to needs for a customer living in Anacortes, a min. 3 hr round trip, makes a 2 hr. service an all day affair. Having the opti extremely accommodative to needs for a customer living in Anacortes, a min. 3 hr round trip, makes a 2 hr. service an all day affair. Having the option to use a loaner if repairs will take longer than expected keeps us coming back to Seattle BMW and reason we can consider a BMW in the future. More

The sales representative Vance Kong and financial manager Andy Chau were a pleasure to deal with.They were both friendly, professional and informative. Andy Chau were a pleasure to deal with.They were both friendly, professional and informative. More

The staff was amazing! We walked in wanting a certain vehicle, and walked out with even a better one! Our questions were answered, was able to find the perfect car, and the sale was seamless! The process vehicle, and walked out with even a better one! Our questions were answered, was able to find the perfect car, and the sale was seamless! The process was very easy! More

I did coolant repair there and noticed that the technician broke my engine cover. Also, the original diagnostics said only the coolant tank needs to be replaced for about $800, even I asked the technician broke my engine cover. Also, the original diagnostics said only the coolant tank needs to be replaced for about $800, even I asked the service advisor Trevor to confirm that the coolant tank is the only leak place and he confirmed. However, after replaced the coolant tank, I was told that the coolant crossover pipe needs to be replaced for over 4 thousands dollars. If I know initially that it costs 5 thousands dollars to repair the coolant leak, I'd not approve the coolant tank replacement. You know the total value of my 2008 X5 car is only about a few thousands dollars. Also, why the technician initially didn't notice the coolant crossover pipe leak given it leaks badly? Is it broken during the coolant tank replacement? how the engine cover is broken and didn’t replaced and even didn't tell me? I've contacted the Customer Service for days and haven't gotten their answer yet. More

Pretty awful customer service experience. The service center is difficult to get hold of using the phone. The rely on text messaging to keep you updated and those are sporadic at best. I still have ab center is difficult to get hold of using the phone. The rely on text messaging to keep you updated and those are sporadic at best. I still have absolutely no idea when my 2021 X5 will be repaired after it abruptly broke down with multiple warnings. More

My experience buying car from BMW Seattle has been fantastic. Ashraf Aried was very professional, courteous and knowledgable. He helped a lot with financing, insurance and other paperwork and ensured fantastic. Ashraf Aried was very professional, courteous and knowledgable. He helped a lot with financing, insurance and other paperwork and ensured car was ready to be driven out. He again called up next day to enquire about the car and if I see any issues with it. One of the best car buying experience. I am extremely happy and satisfied with the overall experience ! More

This was The Ultimate Car Buying experience. I was just “window shopping” online and saw a 2021 X3 that was just perfect. A few clicks later and Joy reached out via email at my request. Joy is absolutely i “window shopping” online and saw a 2021 X3 that was just perfect. A few clicks later and Joy reached out via email at my request. Joy is absolutely incredible! A few emails back and forth a quick phone call and I was off to the dealership. Once there she was busy with another client but she came right over and handed me over to Blake who was FANTASTIC! He got my trade in appraised and got me a great offer. Price of the new X3 was also a breeze. I’ve purchased a few cars and this was the most hassle free experience I’ve ever had. Oh I forgot to mention the X3 was still in transit to the dealership! So this was all done without even seeing the car in person. We agreed on all terms, I left my deposit and went home. 4 days later I picked up my beautiful new X3 and I could not be happier. If you’re in the market for a BMW go see Joy and Blake at Seattle BMW they are simply THE BEST. More

My experience at BMW Seattle was vile! Ashraf Aried lied to me within the very first minute of our interaction. I was familiar with the September programs, as dealerships rely on clients who aren’t, with ho to me within the very first minute of our interaction. I was familiar with the September programs, as dealerships rely on clients who aren’t, with hopes to have clients focus on the monthly payment so they can inflate the money factor, deceiving clients into thinking they are being offered a better deal. After seeing the first number, it was clear he was unwilling to be honest. Since he told me he was preparing to leave for a three week holiday, explaining further that management thought it was merely a holiday, but the true nature of the trip was business — expanding his Airbnb portfolio with hopes to leave the dealership — I surmised that he wasn’t interested in offering a deal because he’s not invested in earning my future business. He returned for round 2, boldly proclaiming management was willing to offer 3 times the discount truly being offered. Enter GSM, Adam Newbolt. He could have chosen to be direct. But he too favoured deception, discriminatorily presuming that a woman could not possibly possess basic math skills. I pushed for better numbers, but he wouldn’t budge. When I pointed to the backend profit, he took the deception a step further by telling me about the insecurity of those profits. Clearly, he thought I was a fool. I asked about a 2021 available at BMW Tacoma. He claimed it sold that day. Not impossible, but strange — it was still available less than an hour prior to my arrival at BMW Seattle. I left, hoping he might extend a better offer on my way out, but he let me walk. As I needed a vehicle, and this was the car I wanted, I returned to Ashraf to say very plainly, « This is a #$@&% deal. I know, and you know. But I need a car, and I want this car. Let’s try to make the remainder of this as painless as possible ». After taking payment, Ashraf told me to return tomorrow because the dealership was closed. I explained what a terrible inconvenience that would be for me, but he insisted that management decided to close the finance office after the current clients. Lies! I was too exhausted by him and this horrific experience to argue, so I scheduled an appointment for the next day. After leaving, I called BMW Tacoma to verify Adam’s claim that the 2021 had been sold. Instead, I confirmed my suspicion that he had lied. I waited nearly an hour after time of appointment, during which Ashraf mentioned he hoped it would be Rachel O’Sullivan to greet me because she was the « best » finance manager; peculiar, as the previous day he had only unkind things to say about her. I gathered that though he may dislike her, he was overly — and unnecessarily — confident in her abilities to mislead. Interacting with Rachel was every bit as disgusting — sales tactics of attempting to divert attention, pretence that she was very confused by my questions. Absolutely exhausting! When finally seeing the lease agreement, I pointed out the discrepancies. She only tried to explain them away with what she assumed was slick enough to appease me. I didn’t understand the need for such fervent attempts of deception. She claimed Ashraf didn’t know what the money factor was — truly, the most absurd thing I’ve ever heard at a dealership. Importantly, this information is available to anyone with a brain and a computer. I asked her to confirm that Ashraf had remembered rubber mats. Then he did the unthinkable, claiming the rubber mats were no longer included, as that offer was part of the agreement prior to the « discount ». What dealership on the planet tries to pull something like this?! You have done yourself a disservice, BMW Seattle. Will I service my vehicle at BMW Seattle? Will my spouse lease a vehicle from BMW Seattle when his lease expires in November? Will my mother lease a vehicle from BMW Seattle when her lease expires in March? Will I lease a vehicle from BMW Seattle when this lease expires? No! You only earned a very thorough, negative review on every platform available, complaints filed with Better Business Bureau, Federal Trade Commission, etc., and the loss of any further business from me and my family. Three different individuals — one being the general sales manager — repeatedly favoured deception over honesty, and treated me with an obscene level of disrespect and insult. That is a reflection of your dealership, not some sort of one-off bad experience with an indecorous sales representative. More