BMW Seattle

no one ever called me or emailed me from the dealership. My guess is that they do not care since they can sell every car that they have in stock due to the supply shortage and demand. My guess is that they do not care since they can sell every car that they have in stock due to the supply shortage and demand. More

Alex Long goes above and beyond and provide great customer service! Highly recommend for service needs customer service! Highly recommend for service needs More

I recently purchased a used vehicle from BMW of Seattle and had a very good experience. My salesperson, Blake, was very helpful throughout the entire process, he was very patient with my many, many questi and had a very good experience. My salesperson, Blake, was very helpful throughout the entire process, he was very patient with my many, many questions! I would highly recommend working with him. More

One on one relationship with a service provider and being extremely accommodative to needs for a customer living in Anacortes, a min. 3 hr round trip, makes a 2 hr. service an all day affair. Having the opti extremely accommodative to needs for a customer living in Anacortes, a min. 3 hr round trip, makes a 2 hr. service an all day affair. Having the option to use a loaner if repairs will take longer than expected keeps us coming back to Seattle BMW and reason we can consider a BMW in the future. More

The sales representative Vance Kong and financial manager Andy Chau were a pleasure to deal with.They were both friendly, professional and informative. Andy Chau were a pleasure to deal with.They were both friendly, professional and informative. More

The staff was amazing! We walked in wanting a certain vehicle, and walked out with even a better one! Our questions were answered, was able to find the perfect car, and the sale was seamless! The process vehicle, and walked out with even a better one! Our questions were answered, was able to find the perfect car, and the sale was seamless! The process was very easy! More

I did coolant repair there and noticed that the technician broke my engine cover. Also, the original diagnostics said only the coolant tank needs to be replaced for about $800, even I asked the technician broke my engine cover. Also, the original diagnostics said only the coolant tank needs to be replaced for about $800, even I asked the service advisor Trevor to confirm that the coolant tank is the only leak place and he confirmed. However, after replaced the coolant tank, I was told that the coolant crossover pipe needs to be replaced for over 4 thousands dollars. If I know initially that it costs 5 thousands dollars to repair the coolant leak, I'd not approve the coolant tank replacement. You know the total value of my 2008 X5 car is only about a few thousands dollars. Also, why the technician initially didn't notice the coolant crossover pipe leak given it leaks badly? Is it broken during the coolant tank replacement? how the engine cover is broken and didn’t replaced and even didn't tell me? I've contacted the Customer Service for days and haven't gotten their answer yet. More

Pretty awful customer service experience. The service center is difficult to get hold of using the phone. The rely on text messaging to keep you updated and those are sporadic at best. I still have ab center is difficult to get hold of using the phone. The rely on text messaging to keep you updated and those are sporadic at best. I still have absolutely no idea when my 2021 X5 will be repaired after it abruptly broke down with multiple warnings. More

My experience buying car from BMW Seattle has been fantastic. Ashraf Aried was very professional, courteous and knowledgable. He helped a lot with financing, insurance and other paperwork and ensured fantastic. Ashraf Aried was very professional, courteous and knowledgable. He helped a lot with financing, insurance and other paperwork and ensured car was ready to be driven out. He again called up next day to enquire about the car and if I see any issues with it. One of the best car buying experience. I am extremely happy and satisfied with the overall experience ! More

This was The Ultimate Car Buying experience. I was just “window shopping” online and saw a 2021 X3 that was just perfect. A few clicks later and Joy reached out via email at my request. Joy is absolutely i “window shopping” online and saw a 2021 X3 that was just perfect. A few clicks later and Joy reached out via email at my request. Joy is absolutely incredible! A few emails back and forth a quick phone call and I was off to the dealership. Once there she was busy with another client but she came right over and handed me over to Blake who was FANTASTIC! He got my trade in appraised and got me a great offer. Price of the new X3 was also a breeze. I’ve purchased a few cars and this was the most hassle free experience I’ve ever had. Oh I forgot to mention the X3 was still in transit to the dealership! So this was all done without even seeing the car in person. We agreed on all terms, I left my deposit and went home. 4 days later I picked up my beautiful new X3 and I could not be happier. If you’re in the market for a BMW go see Joy and Blake at Seattle BMW they are simply THE BEST. More