BMW Seattle

Most accessible dealership to work with I've ever experienced. Top-notch from the first interaction. I live several hours from the dealership, so most of my interaction was on the phone via text. Whe experienced. Top-notch from the first interaction. I live several hours from the dealership, so most of my interaction was on the phone via text. When I asked for videos of the vehicle I was interested in, I received them promptly. When I had questions about the videos, they answered all of my questions without ever making me feel like I was a hassle. When I arrived at the dealership, I was helped and showed the vehicle, and treated with respect. Being a woman, sometimes that doesn’t happen. From start to finish, my time was valued. I honestly couldn’t have asked for a better experience. In the last year, this is the fifth car I have purchased, and this was by far the best experience I have had. More

BMW Seattle team is awesome. Couldn't have asked for a better service. I worked with Zach V. - he helped me with ordering my new BMW and was helping me throughout the entire proc Couldn't have asked for a better service. I worked with Zach V. - he helped me with ordering my new BMW and was helping me throughout the entire process until I got my beautiful new car delivered. He is very professional, kept answering all my questions and I had A LOT of them during ordering, production and delivery stages. Everything was so smooth and seamless, he spent with me pretty much half a day when I was picking my car and went through every little detail including helping me setting MyBMW app and digital key. Then I worked with Randall N. who helped me with all the paperwork. Randall too was very helpful and professional. I appreciate him taking time and explaining everything without rushing or pushing. Even when I just walked in for my appointment with Zach I was greeted by a person at the front desk who was very polite, offered me beverages. This is what I call the next level customer service. I had a very bad experience with other dealerships so my expectations were not high when I came to BMW Seattle first time. I am so glad I did. The team exceeded my expectations over and over again. I can't thank everyone at BMW Seattle enough. You guys are just awesome! Thank you so much! More

Benson Yim was top-notch in helping us turn our leased car in and secure another vehicle in this very competitive vehicle market. We're new to Seattle from California so this is a brand new BMW relationsh car in and secure another vehicle in this very competitive vehicle market. We're new to Seattle from California so this is a brand new BMW relationship for us. After looking online to see if there was an x3 black exterior with black interior in stock I called BMW Seattle on a Friday at 5 pm and Benson Yim jumped right on it - found the vehicle, sent photos and then the next morning, Saturday at 9 am, we met with him, filled out the paperwork and secured the exact BMW that we were looking for (our 6th BMW lease). When we asked to get the transaction wrapped up Saturday morning because we travel a lot for business, Benson listened and made it happen - great work, much appreciated! We look forward to working with Benson and BMW Seattle team as we enjoy our 6th/new BMW. More

Benson is extremely helpful and knowledgeable. He is very patient with us. He suggested very useful package to us and even shared with us that a new version of BMW is coming up soon. So finally we He is very patient with us. He suggested very useful package to us and even shared with us that a new version of BMW is coming up soon. So finally we end up getting the 2023 BMW X7 in an very efficient way. So I really recommend Benson and we had a great buying experience with him! More

They used to be good as far as service goes, but not so sure anymore; I brought my car in for a recall on Sep 6th and as of Sep 20th still no have of when the work will be done. I have left 2 phone messag sure anymore; I brought my car in for a recall on Sep 6th and as of Sep 20th still no have of when the work will be done. I have left 2 phone messages, emailed and tried texting as well as 2 emails. The Service advisor Alvaro Martinez totally dropped the ball. He is out of office as of Sept 15th to the 22nd and Person he left as backup NZeynalnia@lithia.com has not responded to my emails. This is not the kind of service I would expect from a luxury car dealer. More

Wonderful experience. Benson Yim was fabulous to work with on the purchase. No pressure experience, helpful, honest and just great experience. Benson Yim was fabulous to work with on the purchase. No pressure experience, helpful, honest and just great experience. More

Benson helped me to find an allocation for the new X5 45e (which is the hottest model in the market) pretty quickly and he was able to provide a good price for my trade-in vehicle. The whole car buying e (which is the hottest model in the market) pretty quickly and he was able to provide a good price for my trade-in vehicle. The whole car buying experience and trade-in experience are smooth and quick. He is professional and helpful. It is a great experience to work with him. More

BMW Seattle and Benson in particular, really made this the best car buying experience! Benson was extremely helpful, communicative and went above and beyond to get us our first BMW. He made the experience the best car buying experience! Benson was extremely helpful, communicative and went above and beyond to get us our first BMW. He made the experience pleasurable and low stress compared to other dealers we went to that were overly pushy. Thanks to Benson and the BMW team for a great experience! More

I found my car online, flew in and got picked up at the airport by my salesman in his day off. My car was ready and the process was smooth. airport by my salesman in his day off. My car was ready and the process was smooth. More

After making sure the car I seen online was still available I drove out to Seattle to check it out in person. The car obviously had yet to be washed or detailed even though according to CARFAX it had available I drove out to Seattle to check it out in person. The car obviously had yet to be washed or detailed even though according to CARFAX it had been listed for a week already. The outside was filthy, there was candy wrappers on the center console, garbage bag and pens in the trunk. No big deal, I still loved the car. While trying to figure out the final price we just couldn’t quite meet where I was comfortable. The next day while driving to a few other dealers to check out the same model I decided I wanted the one in Seattle and started running numbers in my head to make it work. I texted them the next day in hopes of scheduling a time to go in and buy it but they offered me a number much higher than any price we discussed in person. That’s a joke right? I stated that I felt they were playing games and didn’t care at this point because I came back trying harder to work with them and not only did they raise the price but they didn’t care about the quote I got 3 days prior and were unwilling to come down, it also took 5 HOURS to work on the price and get back to me (Since when does it take 5 hours to run numbers? I’d have been pissed if I was in the dealership). They than asked who I worked with and proceeded to stop contact after I said he didn’t give me a business card so I wasn’t sure the name. This was that absolute most ridiculous car buying experience I’ve ever had, otherwise I would’ve bought a car. More