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BMW Seattle
Seattle, WA
442 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 442 reviews
June 19, 2015
Zachary was awesome! My partner and I had gone to BMW Seattle merely to look at the new electric i3, and really had no intention of leasing one. Our associate, Zachary, wa My partner and I had gone to BMW Seattle merely to look at the new electric i3, and really had no intention of leasing one. Our associate, Zachary, was knowledgeable, intelligent, and witty. There wasn't a question we had, that he couldn't answer about the vehicle, and the whole process was easy, fast, and comfortable. Thanks again Zach! More
by Impulse buyer
Employees Worked With
Zachary Pfrimmer
Helpful June 08, 2015
Incredible staff and service! Our purchase from BMW Seattle was the most stress free transaction we have ever had. Michael Brown took care of us from our very first online inquiry Our purchase from BMW Seattle was the most stress free transaction we have ever had. Michael Brown took care of us from our very first online inquiry until leaving the dealership with our car. Rachel OSullivan in finance was a pleasure working with as well. Truly the best car buying experience! More
by Kimsmeall
Employees Worked With
Michael Brown, Rachel O'Sullivan, London Agrawal
June 05, 2015
Second try wasn't any better. I visited this dealership for the second time today to have my car maintenance performed. If I had any other choice I would have taken it, but the se I visited this dealership for the second time today to have my car maintenance performed. If I had any other choice I would have taken it, but the service package I purchased with the car says I have to go here. My appointment was for 8am with an oil change on my 2008 Honda hybrid (I know, not a BMW, so maybe that's part of the problem). Last time I brought it in for the same service it took three hours and then some for them to do the same service, an oil change. No one introduced themselves, asked if I had any questions, or even told me how long it would take. So, needless to say I don't know who my service advisor was (I checked who I think it might have been, but I'm not sure). Today, it took two hours for them to do an oil change. They did wash the car, but last time they also scratched the interior of my windshield. This time they just left spots. The kicker though, is that when I came back to pick up my car, I went out to start it, and they had left he lights on, running my battery down to nil. So then it took another 30 minutes for them to get it started and charged. There was no apology, no "gee, I'm sorry, let me make this right," etc. The best thing I can say about this place is that they have a very polite and personable shuttle driver. If I can avoid going back, I will. More
by Dr.B
Employees Worked With
Karl Peterson
May 27, 2015
very comfortable to talk with them we have been in BMW Seattle and other dealer several times, just get to know which one to purchase for our next car (x3, Q5 or GLK). After the first t we have been in BMW Seattle and other dealer several times, just get to know which one to purchase for our next car (x3, Q5 or GLK). After the first test drive at BMW Seattle, actually we haven't made decision yet. But luckily enough we have plenty time to get review and comparison online, and also talk to Stanley and Blake on the way. They are very nice, friendly and patient to answer different kinds of questions. No push at all, which make us feel very comfortable and calm to make decisions. They could provide very professional suggests which resolve most of our concerns. not only the quality of BMW, also the sales services are very good. I would recommend to all my friends to consult with them if they feel interested in BMW or even haven't decide a target brand/type. More
by Fei W
Employees Worked With
Brenda Bae, Stanley Ng, Blake Pool
May 25, 2015
Extrmemley helpful and low pressure Over Memorial Day Weekend Stanley Ng helped me get into a BMW i3 -- as opposed to simply selling me the car. Owning an i3 himself, he was able to ans Over Memorial Day Weekend Stanley Ng helped me get into a BMW i3 -- as opposed to simply selling me the car. Owning an i3 himself, he was able to answer my many questions given how different and relatively complex this car is from other vehicles. (You can tell when a salespeople is faking what they know about a car, but Stanley's knowledge was authentic and expansive.) While being informative and persuasive in a good way, Stanley was low key, no pressure and very patient. And tenacious: though it took three trips to the sales manager's office, Stanley was able to hit my number, not Seattle BMW's number (thanks again, Stanley). Toward the end of the process, he also went above and beyond on a couple discretionary item that a lesser salesperson would have glossed over. If you are thinking about an electric BMW, you would be very, very wise to work with Stanley Ng at this dealership. More
by Mitchell
Employees Worked With
Sean Bautista, Stanley Ng
May 20, 2015
Treated like family Randall put me at ease. Made me laugh, and comfortable. (Laughing was perfect during the stress of buying a car, it can be overwhelming sometimes) He Randall put me at ease. Made me laugh, and comfortable. (Laughing was perfect during the stress of buying a car, it can be overwhelming sometimes) He walked me through the whole process with care. I felt like this was the way buying a car should feel like. Like Family and a VIP at the same time. I remember saying "this feels almost too easy". Because it really was a easy process. Thanks for that. It makes me not want to go anywhere else. More
by Booboo222
Employees Worked With
Brenda Bae, Randall Nakamura
May 20, 2015
100% happy...Mark Harrington is great! I have always been greeted with a friendly smile.. The sales staff and service staff is very responsive to anything I have requested. I have recomme I have always been greeted with a friendly smile.. The sales staff and service staff is very responsive to anything I have requested. I have recommended Seattle BMW to many of my friends as a result of the positive experience I have had. More
by pika
Employees Worked With
Mark Harrington, Josh Logan
May 20, 2015
Professional, engaging and efficient! I would buy my next car from Mark again - and will happily recommend him to my friends and colleagues. London was also really helpful and great to wo I would buy my next car from Mark again - and will happily recommend him to my friends and colleagues. London was also really helpful and great to work with. A great experience all around! More
by Kellyj01
Employees Worked With
Mark Harrington, London Agrawal
May 18, 2015
Michael at BMW Seattle is amazing! Michael is the best BMW Salesman I've ever worked with and I've been driving BMWs for years. He's thorough, patient, super knowledgeable and willing t Michael is the best BMW Salesman I've ever worked with and I've been driving BMWs for years. He's thorough, patient, super knowledgeable and willing to go the distance to ensure his client's happiness. Five star experience! Rachel was also an awesome Finance manager! I loved BMW Seattle! More
by BMW Gal
Employees Worked With
Michael Brown, Rachel O'Sullivan
May 14, 2015
Great dealership Worked with Mark Harrington. Great guy and very helpful. The overall process from testing to signing the dotted line was very smooth and I would recom Worked with Mark Harrington. Great guy and very helpful. The overall process from testing to signing the dotted line was very smooth and I would recommend this dealership More
by anmola
Employees Worked With
Mark Harrington
