BMW Seattle

Exceptional service Unlike most Seattle dealers, there was absolutely no pressure from Michael. Top service from the first time we met, including help me sort out issues Unlike most Seattle dealers, there was absolutely no pressure from Michael. Top service from the first time we met, including help me sort out issues once I had driven the car for over a month. Highly recommended More

Great buying experience Zach was knowledgeable, professional and a pleasure to work with. He answered all of my questions in thoroughly and in a straightforward manner, and p Zach was knowledgeable, professional and a pleasure to work with. He answered all of my questions in thoroughly and in a straightforward manner, and provided good recommendations and suggestions. Overall a very smooth buying experience. Get your car with Zach! More

Worst service I have ever seen. And the worst part of this worst service is this dealer, Shi Shi, took me 1000 USD "good faith deposit". I thought it wa service I have ever seen. And the worst part of this worst service is this dealer, Shi Shi, took me 1000 USD "good faith deposit". I thought it was some common trick to keep a car in processing and prevent the car from buying by other customer, but later it turned out to be some kind of "proof" I have decided to buy the car and will definitely pay the full amount he provided in an offer! Know what? That was the first time I saw the car! And during the whole process, I haven't seen any printed document except a price list! I have seen no agreements, no lemon law, no nothing! While I was naively thinking this dealer has the "3-day-return" policy like other BMW dealers, I have already signed some terms! According to their narrative, I have signed the terms at the end of the meeting! What terms? The longest doc I have seen is a one-sided A4 paper full of numbers! To BMW Seattle, does terms only mean the amount of money you can collect from your customers? I can feel no seriousness of a tens-of-thousands-dollar contract! And he is trying to make the deal definite for a car I only see once stealthly. It is also very coincidental that I contacted him twice, and every time, the car I tried to get was all just sold. And he is always bringing me to some car I haven't considered before. Though all other dealers normaly have the car I was looking for, even after a week or so, the "your car has been sold" thing may be a coincidence. It only happened two times before he ask for this "good faith deposit" after all. But do you really believe any professional dealer shows no respect to contracts and customer rights and did this unpurposfully? And one day after, I saw a better deal and try to negotiate the price, but he called back, talked offensively and just hanged up before I could ask any questions. And after I asked him whether he want to continue bargaining or return my money. He replied "what? I don't understand!" I keept pushing, asked series of questions. And I finally got clear that I put something called "good faith deposit" that shows my definite will of buying the car at the full price he offered. This is the first time I see people done sign to show their will, but pay for their will! After more questions and after telling them I have already canceled this check, I finally squeezed out that if I really don't want the car, this money will be returned. I was really glad I paid by check and was able to cancel the check for safty. But I still lose $30 fee. And the manager said "he had no ability refund me." I cannot imagine what would happen if I didn't pushing them to answer or I paid by cash. I also really don't want to think whether this "I don't understand" is a threatening or not! By the way, it took days for them to reply until I became really serious! What worse is that there is no feedback mechenism through out the whole thing! Even their manager, Adam, knows that I am really angry, there is still no channel for me to explain why I was so angry. Instead, he explained for this Shi Shi -- " It is / was / would be totally out of character for him." How bad his employees' character this manager is expecting? Isn't this "only-good-to-managers" cheating nature bad enough? Why is he ignoring the true natural that has been revealed in front of a customer? He also considered me as a customer "who changed their mind". What kind of mind could I have before seeing an even formally printed document? What kind of mind can I have by only seeing a car for less than 30 mins? Other dealers normally have their managers contact me and keep track of my feedback from the very starting point they find I may be interested dealing with them. This may be why their workers were so arrogant and aggresive! I feels that this Shi Shi was treating me like an living ATM. And when he found it was not easy to get money out of me, he kicks me to make me spit money! I really feel offensed! More

A pleasure to deal with. Zach provided the relevant info over email and was courteous and professional on the day of test drive and purchase. Zach was knowledgeble about all t Zach provided the relevant info over email and was courteous and professional on the day of test drive and purchase. Zach was knowledgeble about all the relevant discounts applied to our purchase. By far the best car buying experience I have had. More

Great experience I leased my 428i a few days ago and Zack was the person who helped me go through the process. He is knowledgeable, courteous, patient, efficient and I leased my 428i a few days ago and Zack was the person who helped me go through the process. He is knowledgeable, courteous, patient, efficient and easy to deal with. I met him a year ago when I was interested in one of the used cars they had on their lot and since then I knew if I want to get a BMW, it will be Zack that I will look for. I only had couple of hours to get this deal together, Zack and Sean were extremely efficient and I drove away with my new Bimmer in less than 3 hours. I will strongly recommend Seattle BMW and Zack for new car purchases. I know I will be back for my new car when my lease is up on this car. Thank you Zack and Sean. More

Great service and no-pressure sales rep. My husband and I purchased a 4 Series from Blake at BMW Seattle in May of 2014. He was easy to communicate with and patience. He gave us a test driv My husband and I purchased a 4 Series from Blake at BMW Seattle in May of 2014. He was easy to communicate with and patience. He gave us a test drive at the first day we walked in to the dealer and treated us well but wasn't pushy. He had answered every question and concern that we had asked. Willingness to negotiate the price which worked well for us, so we bought another one from him. Although, didn't like a person at Finance.... More

Thank you, Zach! I am a reluctant car shopper, but Zach made the experience enjoyable. He is efficient (!), responsive, incredibly knowledgeable, personable, and prof I am a reluctant car shopper, but Zach made the experience enjoyable. He is efficient (!), responsive, incredibly knowledgeable, personable, and professional. He helped streamline the purchase process and has followed up after the sale. My husband and I are so impressed with the overall experience that he is now considering purchasing a BMW too. Would absolutely recommend Zach to friends and family. Brenda in finance was also very efficient and knowledgable. More

Wonderful Experience We recently ordered and took delivery of a 2016 650i Grande Coupe. BMW of Seattle made the experience wonderful. Working with Tyke Carkonen to arr We recently ordered and took delivery of a 2016 650i Grande Coupe. BMW of Seattle made the experience wonderful. Working with Tyke Carkonen to arrive at a fair price and working out lease, was simple and quick. Michael Brown provided a constant flow of info during the 10 week period from ordering to delivery that made waiting easy. Finally, delivering a new 650i, is more like getting a new computer system than a automobile. The vehicle was beautifully detailed and Michael's technical knowledge and patience with us, made a very intense & long day, enjoyable. More

Very Professional I recently purchased a new 2016 BMW 435 i x-drive convertible from BMW Seattle. Zack was very knowledgeable, patient, and courteous in his sales effo I recently purchased a new 2016 BMW 435 i x-drive convertible from BMW Seattle. Zack was very knowledgeable, patient, and courteous in his sales effort. Zack and Sean were both great to deal with. I love the car and will return if the time comes to purchase another BMW. More

Great experience I had a great experience owning my first BMW. Thanks to Zach for his super fast responses over mail which helped in my decision making and everything I had a great experience owning my first BMW. Thanks to Zach for his super fast responses over mail which helped in my decision making and everything was completed in 3 days. Highly recommended. More