BMW Seattle

Very professional and helpful experience Zach was very professional, knowledgeable and helpful in making a decision about what type of car to buy (I was undecided between several quality car Zach was very professional, knowledgeable and helpful in making a decision about what type of car to buy (I was undecided between several quality car models). He was prompt in responding to my emails, respectful of my process in deciding which car to buy, and without any undue pressure. I would very much recommend him at BMW Seattle. More

Awesome Auto Buying Experience! My husband and I came in to test drive an X5. Frankly speaking we were leaning toward purchasing a Mercedes, but wanted to give the X5 a shot. After My husband and I came in to test drive an X5. Frankly speaking we were leaning toward purchasing a Mercedes, but wanted to give the X5 a shot. After the test drive and working with Kevin Shi - it was clear the X5 was the right choice. Kevin was knowledgeable and answered all our questions. As well, it was not a 'high pressure' experience. By far, this was our best auto buying experience. I strongly recommend if you are in the market for a BMW to contact Kevin. More

An excellent experience Michael Brown made the entire process of building my BMW, ordering, and finally receiving my new car and extremely comfortable process. He is extreme Michael Brown made the entire process of building my BMW, ordering, and finally receiving my new car and extremely comfortable process. He is extremely knowledgeable and always willing to take the time to answer any questions. He responded to my phone calls and email promptly and updated me frequently as my new auto was shipped. He has such a genuine, easy-going personality that made me feel comfortable asking some very basic questions. The end result is I received my new BMW and am extremely happy with the entire process. I will definitely return to Michael for my next purchase and have already referred one friend to him. A great guy and a professional representative for BMW. More

Extremely knowledgable and Awesome experience!! Michael was great to work with! He was extremely helpful in allowing me to better understand the process of getting/ordering my first BMW!! He was ex Michael was great to work with! He was extremely helpful in allowing me to better understand the process of getting/ordering my first BMW!! He was extremely responsive to emails and getting the answers to all of my questions. I would surely work with him again in the future, you won't go wrong!! More

Great expereince, very efficient and easy to work with Kevin was great. No pressure, helped me make decisions on my personalized M3, and was there when I have needed him. So far very happy with BMW Seattle Kevin was great. No pressure, helped me make decisions on my personalized M3, and was there when I have needed him. So far very happy with BMW Seattle, though have not yet used the service department. More

Fabulous Buying Experience Dale Oakley recently sold me a vehicle that unbeknownst to him was mechanically defective. Dale, and the entire sales team at BMW Seattle, went out o Dale Oakley recently sold me a vehicle that unbeknownst to him was mechanically defective. Dale, and the entire sales team at BMW Seattle, went out of their way to make it right for me. Dale initially took the time to get to know me as a person, and not only as a customer, so he knew my concerns and desires about the vehicle purchasing process. Armed with the knowledge of what I wanted in a car, Dale set out to find the perfect vehicle that checked most of my required boxes, and was quite successful. I just bought a 2016 X5 and am as happy as a lark, not just with the vehicle but with the time, effort and concern Dale and the sales team displayed to ensure my satisfaction. A big thanks to all of you at BMW Seattle!! More

Exceeded every expectation Being a native Seattle-ite, I am an introverted man who has apprehension when approaching new experiences. Michael and I shared correspondence through Being a native Seattle-ite, I am an introverted man who has apprehension when approaching new experiences. Michael and I shared correspondence through email until I met him at the dealership and he was accommodating in making me comfortable. Through every step along the way he communicated clearly and helped facilitate my purchasing of a vehicle into an easy, smooth process. I highly recommend this dealership and Michael in particular. More

Friendly, Knowledgeable, Responsive Zach had previously helped me become a first-time BMW owner with a CPO 335i that wasn't even for sale at his dealership. So, I made sure he was our fi Zach had previously helped me become a first-time BMW owner with a CPO 335i that wasn't even for sale at his dealership. So, I made sure he was our first choice when it was time for us to purchase our next BMW (X5). We were very happy with the experience purchasing the X5. Zach was very patient with us and our kids as he constantly checked in on is throughout the entire 4 hour process (we had a trade-in). He was very friendly and really sold us on the brand from his own personal experience and passion for his work. I would highly recommend seeking him out if you are even considering BMW. We also had a very pleasant experience with Brenda in finance. She explained all the options, again from her own personal experience, and didn't pressure us at all. Cameron gave me a great assist by showing my 2 boys all the hot M series cars in the showroom. He might have created a couple of future BMW owners! Overall, we were very happy with our experience at BMW Seattle and would highly recommend them. More

No car wash provided I purchased the oil change for the life of the vehicle package so no complimentary car wash provided. It is always nice when a clean vehicle is part I purchased the oil change for the life of the vehicle package so no complimentary car wash provided. It is always nice when a clean vehicle is part of service. A coupon for a basic wash at Brown Bear is provided upon request. Still have not made it there... More

Very knowledgable and helpful No pressure sales ordering a new X3. Had the deal completed in about 1 hour. However, once the car arrived Michael spent plenty of time with us explai No pressure sales ordering a new X3. Had the deal completed in about 1 hour. However, once the car arrived Michael spent plenty of time with us explaining the car's many new features. Even this 72 year old geezer understood "most" of the car's new "gadgets" after his patient instruction. More