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BMW Seattle

Seattle, WA

4.0
446 Reviews

1002 Airport Way S

Seattle, WA

98134

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Showing 446 reviews

January 27, 2024

Easy, Fast, Fun! Not 3 words I’d typically use when purchasing a car but Benson Yim and BMW team in Seattle gave us an exceptional experience! A working mom of 3, I More

by BusyMomSea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel O'Sullivan, Benson Yim
Jan 31, 2024 -

BMW Seattle responded

Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at BMW Seattle. Congratulations on your new purchase! If you have any further needs, do not hesitate to stop by for a visit. Sincerely, Adam Newbold | General Sales Manager

January 04, 2024

Benson Yim. . Thank you very much for making our New Year as our family grows. You were a significant part.... You're professionalism follow-up and research is gr More

by Donaldbloss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randall Nakamura, Benson Yim
Jan 04, 2024 -

Donaldbloss responded

😎💗

Jan 08, 2024 -

BMW Seattle responded

Thank you so much for taking time out of your day to share your experience with everyone, Donald. We believe in attentive and professional customer service and I am glad that Benson made such a great impression on you. Sincerely, Adam Newbold | General Sales Manager

January 03, 2024

I recently bought an i4 from Seattle BMW and enjoyed working with both Benson and Robert. They were friendly, helpful and not pushy, the lease process was easy, and I am loving the car. More

by bwiggsy
Recommend Dealer
Yes
Employees Worked With
Robert Gerth, Benson Yim
Jan 05, 2024 -

BMW Seattle responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Benson, Robert, and our team was helpful during your visit and that you love your new i4. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Adam Newbold | General Sales Manager

December 18, 2023

My experience with BMW Seattle was excellent in every way. Robert was very helpful in getting me into the exact vehicle I was looking for. Andy made the lease process as easy as possible. And Quinn wa More

by Laird
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Chau, Robert Gerth
Dec 19, 2023 -

BMW Seattle responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Laird. Sincerely, Adam Newbold | General Sales Manager

December 08, 2023

I have lodged a formal complaint with the BBB who has given BMW Seattle a D- rating for not responding to formal complaints. I was sold a certified pre-owned lemon 2019 X5 that is still under warranty. T More

by karlaemelie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randall Nakamura
Dec 11, 2023 -

BMW Seattle responded

Thank you for your feedback. We are presently looking into this matter and are in discussions with you regarding this situation. We strive to ensure 100% satisfaction. Please let us know if you have any questions.

Dec 11, 2023 -

karlaemelie responded

I have been contacted by BMW Seattle since leaving this review. As an update to this forum, I think the dealership is working towards a resolution and attempting to do the right thing. I am cautiously optimistic and will update this as soon as there is a final resolution.

November 15, 2023

Professional staff, venue is well laid out and comfortable, and a great coffee machine. It was great working with Benson, Chris, and Cameron More

by cdijack
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy Chau, Mark Harrington, Cameron Powell, Benson Yim, Chris Brown
Nov 16, 2023 -

BMW Seattle responded

Thank you for writing this amazing review for our team! At BMW Seattle, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Adam Newbold | General Sales Manager

October 12, 2023

Dean was my service advisor. He provided great customer service while getting my car repaired. More

by amagiccarpet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Faciane
Oct 17, 2023 -

BMW Seattle responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Dean does for BMW Seattle and our customers. Hope to see you again soon! Sincerely, Shannon Travis | Service Manager

September 20, 2023

Absolutely stellar in every way, in working with the sales staff, parts, service or leadership. This is the only dealership I recommend locally as I know I can have trust throughout the process. Candi More

by Stefan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Newbold, Michael Van Elsberg, London Agrawal, Michael Pei, Chris Fisher, Cory King, Staci Resnikoff
Sep 25, 2023 -

BMW Seattle responded

Wow, your kind words took our breath away, Stefan! I am so glad your experience with us has always been such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, London Agrawal | General Manager

September 19, 2023

This was my second time purchasing a vehicle at this dealership. I had a great experience with Zak as my salesmen. During a stressful time there was no-pressure, I didn't feel rushed. He was extremely h More

by Jo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zak Elhabbassi
Sep 22, 2023 -

BMW Seattle responded

Thank you for leaving us this great review, Jo. I am very happy to hear that Zak could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Adam Newbold | General Sales Manager

September 07, 2023

I Love Seattle BMW! The Service dept! Finance dept and sales. My sales advisor, James, was so patient kind and honest! And I love my new car!!! More

by hwkchik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Shanklin, Trevor Maehl
Sep 12, 2023 -

BMW Seattle responded

Thank you for the awesome feedback! James is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We look forward to seeing you again, whether it be for service or sales. Sincerely, London Agrawal | General Manager

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