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BMW Seattle

Seattle, WA

4.7
555 Reviews

1002 Airport Way S

Seattle, WA

98134

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Showing 555 reviews

July 01, 2025

Everyone was great and very helpful from my service advisor to the guys at the desk. However it took over 20 minutes for my car to be brought down which would not have bothered me if the guys who get More

by Dlday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Logan
Jul 01, 2025 -

BMW Seattle responded

Thank you for your feedback. I'm glad to hear that you found our service advisors and staff helpful during your visit to BMW Seattle. I understand your concern regarding the delay in bringing your car down and appreciate you bringing it to our attention. We strive to maintain high standards and continuously improve our service. Please feel free to reach out to us if you have any further comments or suggestions. We look forward to serving you again! Sincerely, Tony Watkins | Service Manager

July 01, 2025

Trevor Maehl is awesome to work with, always very punctual, forthcoming, and very informative and honest about my cars health or anything that needs to be addressed. I make it a point to book with Tr More

by matt.buerger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Maehl
Jul 01, 2025 -

BMW Seattle responded

Thank you for your wonderful feedback! We truly appreciate your kind words about Trevor and the exceptional service he provides at BMW Seattle. It's great to hear that his punctuality and honesty in addressing your vehicle's needs have made a positive impact on your experience. We look forward to assisting you again soon! Sincerely, Tony Watkins | Service Manager

July 01, 2025

Great service from Nik, service was quick and appreciated given the emergency of our window vandalized. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik, Rachel O'Sullivan
Jul 02, 2025 -

BMW Seattle responded

Thank you for your kind words! I'm glad to hear you had a great experience with Nik and that we could assist you quickly in your time of need. At BMW Seattle, our team strives to provide excellent service, especially during emergencies. We appreciate your feedback and look forward to serving you again in the future! Sincerely, London Agrawal | General Manager

June 30, 2025

From the moment I dropped off my vehicle to the time I picked it up after maintenance, everything was perfect and handled with true professionalism. I was especially impressed by how willing the team was More

by Sangcheon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Long, Josh Logan, Colin Kerber
Jun 30, 2025 -

BMW Seattle responded

Thank you so much for your kind words, Sangcheon! I'm thrilled to hear that your experience at BMW Seattle was perfect from start to finish. Our team strives to provide exceptional service, and we're glad that you were impressed with the loaner car assistance. We appreciate your feedback and look forward to seeing you again for your next visit! Sincerely, Tony Watkins | Service Manager

June 30, 2025

Professionalism service and staff. The video of car issues is extremely helpful as the car owner can see exactly what the issues are. Service staff provides clear communication. More

by leeful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Long
Jun 30, 2025 -

BMW Seattle responded

Thank you for your wonderful review! I'm thrilled to hear that you appreciated the professionalism of our service staff and found our video explanations helpful. At BMW Seattle, we strive for clear communication and transparency. We look forward to serving you again in the future! Sincerely, Tony Watkins | Service Manager

June 30, 2025

This dealership is very kind to all employees. It has been operating with professional system since the moment we repented of the vehicle repair. EXCELLENT DEALERSHIP! More

by Sangcheon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Long, Josh Logan
Jun 30, 2025 -

BMW Seattle responded

Thank you for your wonderful review, Sangcheon! I'm glad to hear that you had a professional and positive experience with BMW Seattle during your vehicle repair. Our team is dedicated to treating our customers with kindness and ensuring high-quality service. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Tony Watkins | Service Manager

June 30, 2025

I always feel taken care of by the service department. I appreciate the ongoing text communication and the videos about my car service and updates. More

by stephanie.borseth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Logan
Jul 01, 2025 -

BMW Seattle responded

Thank you for your kind words, Stephanie! I'm thrilled to hear that you feel well taken care of by our service department at BMW Seattle. Our team is dedicated to keeping you informed with updates and videos about your car service. We look forward to seeing you again and appreciate your trust in us! Sincerely, Tony Watkins | Service Manager

June 30, 2025

Very clean and organized facility. My car was serviced very timely and I really appreciate availability of a loaner vehicle. More

by Ron Heer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Morrisette, Rebecca Bridgman
Jul 01, 2025 -

BMW Seattle responded

Thank you for your fantastic review, Ron! I'm glad to hear that you found our facility clean and organized. It's great that we could provide you with a timely service and a loaner vehicle during your visit. We appreciate your feedback and look forward to welcoming you back to BMW Seattle for your next service! Sincerely, Tony Watkins | Service Manager

June 29, 2025

Ryan is such a competent and kind person to work with, and so professional in his manner and communication. More

by gailj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 29, 2025 -

BMW Seattle responded

Thank you for your feedback, Gail! We're glad to hear that you had a positive experience with Ryan at BMW Seattle. He truly embodies our commitment to professionalism and customer service. We appreciate your support and look forward to assisting you again in the future! Sincerely, Tony Watkins | Service Manager

June 28, 2025

excellent, quality service and communication. Always a pleasure to have our X1 serviced here. Only issue is wish there was a dealership closer to Wenatchee, WA. It's a 3 hour drive for us. More

by kjbaillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Morrisette
Jun 28, 2025 -

BMW Seattle responded

Thank you for your wonderful review! I'm thrilled to hear that you find our service and communication at BMW Seattle excellent. It’s always a pleasure to take care of your X1. I appreciate your feedback regarding the distance to our dealership and will keep that in mind. We look forward to seeing you again for your next service! Sincerely, Tony Watkins | Service Manager

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