BMW Seattle

Excellent knowledgeable staff and great service For the past year my son and I have test driven many different cars as we honed in on the car we wanted to buy. Throughout the experience I can say t For the past year my son and I have test driven many different cars as we honed in on the car we wanted to buy. Throughout the experience I can say that most car sales people don't really know their product well and rely on sales techniques to get them through the experience. Avid researchers and car guys, my son and I often felt that we knew more than the guy selling the car. That was true untill we walked into Seattle BMW. By way of explanation there was another BMW dealership in the region who basically ignored us on two seperate occasions as we walked around the lot. However, Charles greeted us with open questions and was really interested in understanding what we were looking for. He quickly got us pointed in the right direction and answered every question we had. He had a deep knowledge of the product and was attentive to both myself and my oldest son who was with me. The latter detail I really appreciated as most dealerships spent all their focus on me despite my son's interest in cars. When it came time to leave he didn't pressure us or resort to sales gimmicks to try and close the sale(e.g. "What can we do to get you into this car today") and he didn't pressure me after. I really appreciated that he was extremely responsive to my questions over time without pushing me to make a decision. When it came time to buy the car he was very patient as my wife and younger son examined the car relating features of the car and sharing stories of his first car. Overall it was a fantastic experience that I would gladly do again and have recommended him to my close friends. More

Charles makes car buying easy! We've purchased 2 cars through Charles this year. Not only is he extremely knowledgeable but he makes the whole buying experience as easy and painles We've purchased 2 cars through Charles this year. Not only is he extremely knowledgeable but he makes the whole buying experience as easy and painless as possible. I can't imagine buying a car from someone else. More

Love our new M2, and Charles made it possible! Our client advisor, Charles, made the buying experience a pleasure. During our first meeting I felt like he was interested in helping me find the rig Our client advisor, Charles, made the buying experience a pleasure. During our first meeting I felt like he was interested in helping me find the right car, rather than just what was available. During that first meeting we put a deposit down on an M2, and even though the wait list was nearly 12 months at that time, Charles helped us make sure that was the right vehicle. Throughout the wait time, Charles regularly kept us appraised of where we were in the line, and our approximated wait time before our order would be placed. His regular updates were much appreciated so that we didn't feel lost and forgotten in the process. Once our order was placed, Charles updated us more frequently to let us know the status of the build, and the ship that our car was coming across the Atlantic on. This was a fantastic car buying experience, and I would recommend Charles, and already have, to all of our family and friends. More

Purchased the vehicle that we leased from BMW Seattle London Argawal is an outstanding leader who goes extra 10,000 miles for his customers. On top of that I admire his decency and dedication to make cust London Argawal is an outstanding leader who goes extra 10,000 miles for his customers. On top of that I admire his decency and dedication to make customers happy. He found the best option for us to buy the car we leased for 3 years with all possible warranties and insurances so we got a great deal, way better than directly from BMW Financial or other banks. I believe that the leader of the company is 99% responsible for the overall atmosphere, ethics and vision of the team he is managing. London is exceptional and that's why i belieev the whole BMW Seattle is exceptional. More

Simply the best car shopping experience ever with Charles Charles has gone above and beyond our expectations! Ever since the 1st day, this has truly been a wonderful experience. Excellence in customer service Charles has gone above and beyond our expectations! Ever since the 1st day, this has truly been a wonderful experience. Excellence in customer service, great product knowledge without any pressure whatsoever. Not only did Charles take us on a test drive after hours (we've mistaken the closing time) without making us feel pressured by time, but he also contacted us back on his day off to answer questions left on his VM, at the dealership. This is our first CPO BMW and surely not the last one. Charles, as well as the dealership experience, have both earned our business. The purchase of the car was effortless, efficient, and very enjoyable. Brenda was also very professional and made the finance experience, a great one! More

Charles ensured a great car-buying experience Professional + informative without any of the pressure I have experienced in the past with car buying. Happy to purchase a Certified Pre-Owned BMW and Professional + informative without any of the pressure I have experienced in the past with car buying. Happy to purchase a Certified Pre-Owned BMW and I look forward to doing more business with them! More

I highly recommend Charles My family is very happy with the purchase of our first BMW X5! Charles was very informative with the technological aspects of the interior. He was ver My family is very happy with the purchase of our first BMW X5! Charles was very informative with the technological aspects of the interior. He was very friendly mailing us a keychain and a sweet follow-up as well. More

Excellent service from Michael Brown I went to lease a 330e on a Friday afternoon at 5 pm. While doing the test drive with Micheal Brown, he explained everything I wanted to know about th I went to lease a 330e on a Friday afternoon at 5 pm. While doing the test drive with Micheal Brown, he explained everything I wanted to know about the car. Also after we started finalizing everything, we ran into an insurance hiccup, so until I drove off the lot Micheal Brown and the finance specialist, Brenda, stayed outside working hours for more than 2 hours to help me finalize everything. I can't thank them enough for going above and beyond!!! And even after he stayed that late, Micheal walked me through all the features of the car in detail before I left. More

I highly recommend Michael Brown I just purchased a 2017 BMW X5 and only last month my son purchased a 2017 BMW M3. Michael handled both sales for us. He's been our go to salesman a I just purchased a 2017 BMW X5 and only last month my son purchased a 2017 BMW M3. Michael handled both sales for us. He's been our go to salesman at BMW Seattle for nearly 15 years over which time I've purchased a dozen or more cars. Every experience has been the same - exceptional. He is attentive, knowledgeable and easy to deal with. I have recommended friends to Michael who have never purchased a vehicle from BMW Seattle and there experience has been the same as mine. BMW Seattle parts and service department is great too but Michael is the principal reason I repeatedly buy from BMW Seattle. More

Great Salesman Even though my wife didn't like black cars we purchased one because of the great car and the congeniality and honesty of the salesman. Even though my wife didn't like black cars we purchased one because of the great car and the congeniality and honesty of the salesman. More