BMW Seattle

50/50 Chance of A Great Experience We scheduled a Lithia Lifetime oil change for the first time at this location this past week only to find that when we got there that we would have to We scheduled a Lithia Lifetime oil change for the first time at this location this past week only to find that when we got there that we would have to wait 4 1/2 hours for our Chevy Tahoe to be completed!! Not sure why the crazy wait time but we were promised a max of 2 hours when we scheduled. We have little ones and work so we had to leave and drive back to Bothell with no oil change, lost work time and babysitters paid. Our only explanation from Dylan was that apparently someone was sick and they were backed up. Not a great feeling when we left that's for sure. We were not going to come back but I felt I should call and ask to speak to a manager about our terrible first impression. Luckily when I called back I spoke with Jay who is a manager, but not directly in the service department and he took great care of us from the moment I spoke with him. He was apologetic and also agreed that 4 1/2 hours for an oil change was not acceptable and wanted to fix the experience to make sure we were completely satisfied. He met with the people involved in our initial appointment and rescheduled us for the exact date and time we wanted, which was the very next day, to make up for the mishap. We drove in the next day and had excellent customer service from the moment we arrived. Jason was scheduled to take care of us the second visit, although I'm not sure if that was who we spoke with. Whoever it was on the second visit, he was very nice and personable and took great care of us. The oil change only took 50 minutes and we were on our way. We appreciate Jay accepting responsibliity for the first appointment and making our second experience so much better. We will definitely continue to go back as a result of the second experience and Jay's excellent customer service! I understand why he's in management because of his manner in dealing with both the customer and using this mishap as a way to improve service at BMW of Seattle, which would appear to be excellent the second time around. More

Great experience! Charles was a pleasure to work with - helpful, friendly, efficient, knowledgeable and even went out of his way to research a specialty car for potenti Charles was a pleasure to work with - helpful, friendly, efficient, knowledgeable and even went out of his way to research a specialty car for potential trade-in. Brenda was also fabulous - explained all the coverage options quickly and thoroughly. Then, right when I was about the make an appointment to schedule service, the service team called me. I love the car and had a fabulous experience end to end! More

Best car buying experience ever! Charles was excellent in every way. Helpful, knowledgeable, Friendly, and patient. I'm a happy customer and will recommend him to friends and family Charles was excellent in every way. Helpful, knowledgeable, Friendly, and patient. I'm a happy customer and will recommend him to friends and family for sure. More

Initially disappointed - Sales team had a good follow-up We booked an X3 last Sunday 5/27. Robert Gerth was the salesman. Although he did not gave us a good discount and we paid $5000 deposit. The car was i We booked an X3 last Sunday 5/27. Robert Gerth was the salesman. Although he did not gave us a good discount and we paid $5000 deposit. The car was in transit supposed to arrive Monday and car would have been ready on Tuesday and Robert mentioned he was out on Wednesday and Thursday. Since we did not hear back, my husband sent him an email inquiring status since we arranged for the finances. He responded back late and said he will provide response on Friday. Friday afternoon my husband emails him again asking for an update and he then calls up and says the car we booked was sold to another customer since it was not flagged in the system as sold (to us). Our family were all looking forward to getting the car we wanted without waiting for 2 months to wait for special order. Robert did a follow up on 6/2 and found another car close to the specifications we wanted and we booked it through him. He wanted to make it up to us and we appreciate that. More

Oil change, Just an oil change, but complete within a hour as promised. Outstanding lobby waiting area containing food, hot/cold beverages, TV, relaxing area an Just an oil change, but complete within a hour as promised. Outstanding lobby waiting area containing food, hot/cold beverages, TV, relaxing area and computer work stations. More

Fantastic! We had the good fortune of working with Charles Schaefer last week. He was super patient walking us through the pros and cons of a number of differen We had the good fortune of working with Charles Schaefer last week. He was super patient walking us through the pros and cons of a number of different cars we thought we wanted, and helped us focus on what was going to work best for us. The overall process was quick and painless and we are super happy with our purchase! More

gracious to the max drove my volvo with a flat tire into the BMW dealership where Josh and his colleagues not only put on my spare but repaired an unnoticed leak in anoth drove my volvo with a flat tire into the BMW dealership where Josh and his colleagues not only put on my spare but repaired an unnoticed leak in another tire as well and charged me a whopping zero. It was unbelievablty gracious and kind and saved me a tow and woe. More

Making car buying fun. Car buying should be fun, Charles made the process easy and a great experience. He was helpful with information and helped me consider what car would Car buying should be fun, Charles made the process easy and a great experience. He was helpful with information and helped me consider what car would be the best fit. I would recommend BMW Seattle and Charles Schaefer. Michael More

Great dealership and sales ethics! BMW seattle is by far the best bmw dealership around the area. Of course there might be better deals somewhere, but the car buying experience also mat BMW seattle is by far the best bmw dealership around the area. Of course there might be better deals somewhere, but the car buying experience also matters. BMW Seattle and Stanley assist me on getting the exact car i wanted without much pressure. They truly believe in that to help customer gets the car they wanted instead of just meeting the quota of the month. No “sign here for the price you’ll drive off the lot today” kind of pushing tactics. Highly recommend anyone who are in the market for luxury cars come check out BMW seattle to know BMW better, instead of just getting another luxury car. More

Simply the best service out there! Always makes it easy to get in and done right the first time! I would never dream of going to another service department. I have tried others in the Always makes it easy to get in and done right the first time! I would never dream of going to another service department. I have tried others in the past but never again they exceed my expectations every time. Thank you to the entire team! More