BMW Seattle

Initially disappointed - Sales team had a good follow-up We booked an X3 last Sunday 5/27. Robert Gerth was the salesman. Although he did not gave us a good discount and we paid $5000 deposit. The car was i We booked an X3 last Sunday 5/27. Robert Gerth was the salesman. Although he did not gave us a good discount and we paid $5000 deposit. The car was in transit supposed to arrive Monday and car would have been ready on Tuesday and Robert mentioned he was out on Wednesday and Thursday. Since we did not hear back, my husband sent him an email inquiring status since we arranged for the finances. He responded back late and said he will provide response on Friday. Friday afternoon my husband emails him again asking for an update and he then calls up and says the car we booked was sold to another customer since it was not flagged in the system as sold (to us). Our family were all looking forward to getting the car we wanted without waiting for 2 months to wait for special order. Robert did a follow up on 6/2 and found another car close to the specifications we wanted and we booked it through him. He wanted to make it up to us and we appreciate that. More

Oil change, Just an oil change, but complete within a hour as promised. Outstanding lobby waiting area containing food, hot/cold beverages, TV, relaxing area an Just an oil change, but complete within a hour as promised. Outstanding lobby waiting area containing food, hot/cold beverages, TV, relaxing area and computer work stations. More

Fantastic! We had the good fortune of working with Charles Schaefer last week. He was super patient walking us through the pros and cons of a number of differen We had the good fortune of working with Charles Schaefer last week. He was super patient walking us through the pros and cons of a number of different cars we thought we wanted, and helped us focus on what was going to work best for us. The overall process was quick and painless and we are super happy with our purchase! More

gracious to the max drove my volvo with a flat tire into the BMW dealership where Josh and his colleagues not only put on my spare but repaired an unnoticed leak in anoth drove my volvo with a flat tire into the BMW dealership where Josh and his colleagues not only put on my spare but repaired an unnoticed leak in another tire as well and charged me a whopping zero. It was unbelievablty gracious and kind and saved me a tow and woe. More

Making car buying fun. Car buying should be fun, Charles made the process easy and a great experience. He was helpful with information and helped me consider what car would Car buying should be fun, Charles made the process easy and a great experience. He was helpful with information and helped me consider what car would be the best fit. I would recommend BMW Seattle and Charles Schaefer. Michael More

Great dealership and sales ethics! BMW seattle is by far the best bmw dealership around the area. Of course there might be better deals somewhere, but the car buying experience also mat BMW seattle is by far the best bmw dealership around the area. Of course there might be better deals somewhere, but the car buying experience also matters. BMW Seattle and Stanley assist me on getting the exact car i wanted without much pressure. They truly believe in that to help customer gets the car they wanted instead of just meeting the quota of the month. No “sign here for the price you’ll drive off the lot today” kind of pushing tactics. Highly recommend anyone who are in the market for luxury cars come check out BMW seattle to know BMW better, instead of just getting another luxury car. More

Simply the best service out there! Always makes it easy to get in and done right the first time! I would never dream of going to another service department. I have tried others in the Always makes it easy to get in and done right the first time! I would never dream of going to another service department. I have tried others in the past but never again they exceed my expectations every time. Thank you to the entire team! More

3rd lease with these guys True pro's. Good people and the cars are amazing. This is my third lease with them and I see no reason why I would ever change. True pro's. Good people and the cars are amazing. This is my third lease with them and I see no reason why I would ever change. More

Low pressure sale with excellent customer service It was a smooth transaction from start to finish. Charles is knowledgeable and honest. He really listened to my needs, and didn't pressure me into t It was a smooth transaction from start to finish. Charles is knowledgeable and honest. He really listened to my needs, and didn't pressure me into the sale. The staff were also very helpful in getting me acquainted with my new car. I would definitely buy again from Seattle BMW. More

Excellent service and professionalism BMW Seattle is one of the best BMW dealerships I've encountered. They are professional, take their time explaining details to you and never do they pr BMW Seattle is one of the best BMW dealerships I've encountered. They are professional, take their time explaining details to you and never do they pressure you to close the deal. I highly recommend people from the Eastside (especially) making the drive across the I-90. You won't be disappointed. Stanley Ng is professional, attentive, fun and knowledgeable. This was my second purchase from Stanley and I will continue to buy BMW's from him and have referred friends as well. He takes his time explaining the features of your car and goes to bat for you when negotiating the deal. More