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BMW Portland

Portland, OR

4.5
2,061 Reviews
Call Dealership (971) 340-4590
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2001 SW Jefferson St

Portland, OR

97201

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2,061 Reviews of BMW Portland

December 09, 2022

Busy, knowledgeable, customer oriented. The sales team is excellent also. They want satisfied customers to return. More

by KEN.JERNSTEDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Zuccarello
Report | Print
Dec 09, 2022 -

BMW Portland responded

Hi Ken, thank you for sharing your experience. One of our main values is earning customers for life and we couldn't be happier to see we made strides towards achieving this during your last visit. If there is anything we can do to help in the future please don't hesitate to reach out.

December 09, 2022

The customer service reps were courteous knowledgeable and willing to answer all my questions. Very Prompt in responding to calls and txt. More

by svsinner6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie, Will Wahlin
Report | Print
Dec 09, 2022 -

BMW Portland responded

Thank you for sharing your experience with our team at BMW of Portland. We are happy to have provided you with prompt communication in regards to your vehicles service. We look forward to having you back for any future regularly scheduled maintenance needs.

December 09, 2022

They did the job asked of them. It was acceptable. The loaner car was helpful. More

by BRIAN.SCHEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Report | Print
Dec 12, 2022 -

BMW Portland responded

Hi Brian, thank you for sharing this honest review of your recent visit with our team. We are happy to know you enjoyed the loaner vehicle and look forward to improving upon your next visit here at BMW Portland.

December 08, 2022

Service is good, but I find the pricing is higher than other bmw repair shops More

by JTTAYLOR44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Dec 09, 2022 -

BMW Portland responded

Hello, thank you for this honest feedback. Your business is certainly appreciated and we would like to encourage you to utilize our maintenance specials in the future. Should you have any additional questions please don't hesitate to reach out to our team, we are happy to help!

December 08, 2022

Will was super helpful! Took the time to explain all of my options. Would recommend! More

by hannahj19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Dec 09, 2022 -

BMW Portland responded

Hi Hannah, thank you for sharing your experience with our team member, Will. We are happy to know he communicated all of your options to you, and hope to have you back at BMW Portland for any future needs.

December 07, 2022

Great service and worked us in. Thank you! Chris was great to work with. Appreciate the texts. More

by TLZSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Report | Print
Dec 09, 2022 -

BMW Portland responded

Thank you for bringing your vehicle to BMW of Portland for service. Our team is happy to have worked you into our schedule and are pleased to know you enjoyed working with our team member, Chris. We look forward to having you back in the future. Have a great day.

December 07, 2022

It was very pleasant that the technician came to my place to fix the neccessary recall issue. Very polite and very time efficient. Thank you. More

by ataddesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Report | Print
Dec 09, 2022 -

BMW Portland responded

Thank you for taking advantage of our at-home service offering! We are pleased to see that you found this to be convenient, and that our team member provided you with efficient and polite service. Until next time, we wish you safe travels this season.

December 06, 2022

Glad to have a quality dealership so close to home. They are helpful, do quality work, just wish they’d reinstate their car wash for after maintenance work. Still closed “due to COVID” More

by EBETHE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Dec 07, 2022 -

BMW Portland responded

Hello, thank you for this kind feedback. We are pleased to see you have identified our location as a quality dealership close to home! I would like to assure you our team is working diligently to bring back this service.

December 05, 2022

Good customer services received from Michael Hebert. He provided timely updates to me while my car was being serviced. Everyone at BMW Portland is friendly and professional. More

by Patricia Hui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hebert
Report | Print
Dec 05, 2022 -

BMW Portland responded

Hi Patricia, thank you for bringing your vehicle to our team at BMW Portland. Providing you with friendly and professional service was our pleasure. We hope to have the opportunity to work with you again soon.

December 05, 2022

Long wait times for return of vehicle and no communication with mechanics that provide service. More

by LLOYD10
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Report | Print
Dec 12, 2022 -

BMW Portland responded

Hello Loyd, I would like to apologize for the wait time and level of communication you received during your latest visit, as this in not the experience we aim to provide for your customers. While I understand your service has concluded, I hope you will reach out to me personally should you feel the need to discuss further. 503-548-1202 Robert Rogers Service Manager

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