BMW Portland

I've worked with David Krafsig in the past and would highly recommend him to anyone. As a single female, I was hesitant to enter the dealership alone, fearing hard sale tactics and being taken advantag highly recommend him to anyone. As a single female, I was hesitant to enter the dealership alone, fearing hard sale tactics and being taken advantage of. David allayed all my fears, was patient with all of my questions, and made the whole experience enjoyable! I have, and will continue to recommend David to all of my friends. More

Ty Vilhauer was excellent to deal with when I went to Portland BMW to purchase my new 535i. He was there to help me evaluate and select the features and the options that best met my needs and made grea Portland BMW to purchase my new 535i. He was there to help me evaluate and select the features and the options that best met my needs and made great suggestions while helping me to design a car that I would really enjoy. He was also there to help make sure that I understood how all of the features worked, programed my garage door opener, and later follow through with the setup of BMW remote. He is responsive and returns calls and texts in a very timely fashion. Now that I have some service to be done, he's also there, with a friendly smile and equally as helpful. He has made my BMW experience a wonderful and very positive one. I would highly recommend Ty and plan on returning to him when I decide to make yet another purchase. More

I wasn't sure which model I wanted I just knew I wanted a BMW and a good deal. I walked in the BMW store downtown and was greeted by friendly people who seemed to genuinely care and liked being there. David BMW and a good deal. I walked in the BMW store downtown and was greeted by friendly people who seemed to genuinely care and liked being there. David Krafsig was my sales professional and he was great! Took his time to show me some cars and answered all my questions very knowledgeably. He made the process very easy... I also met George (sales manager) and he was ultra friendly. I recommend you see David and George for you next car. I found the right BMW and got a great deal! Thanks guys!!! More

My wife and I had an amazing experience with Ty while we went through the process of leasing our new 335d. Ty and the folks at BMW Portland worked tirelessly to find us the right car and to get us the price went through the process of leasing our new 335d. Ty and the folks at BMW Portland worked tirelessly to find us the right car and to get us the price that we wanted. He helped us turn a really frustrating situation (previous car bough from a different dealer) into a rather pleasant and fun experience. I couldn't recommend BMW Portland, and Ty specifically, enough. Our entire experience was simple, smooth, and pain-free. When the time comes for us to get another BMW, we know where we are going. More

Ty was fantastic to work with. He went above and beyond a typical salesperson. He's almost always available and is quick to return a missed call or email. He's very patient and listens to what the customer w typical salesperson. He's almost always available and is quick to return a missed call or email. He's very patient and listens to what the customer wants, makes suggestions without being pushy. He puts the clients ahead of his bottom line. He was very friendly, able to answer every question I asked and even helped me set up some of the features of my new car. I highly recommend working with him. More

Despite this experience I would still recommend this dealership as they ensured I was processed quickly and informed of work as it progressed. In the past my service experience was exemplary. I shopped dealership as they ensured I was processed quickly and informed of work as it progressed. In the past my service experience was exemplary. I shopped the two BMW dealerships in Oregon and unfortunately made the decision based on prior service experience. My goal was an auto detail and oil change. They had an enticing price of $189 for the deluxe for a grand total of about $285. I have had my vehicle detailed before for under $150 with better results. I was told they didn't use shampoo to clean and do not as per policy, I extracted a pen from between the seats and paper. The leather was just vacuumed and wet wiped. There are still small debris in the stitching. The ceiling of the car was not touched.... The exterior... It was buffed but appears to be a spray on wax. There are micro swirl/scratch marks throughout. Exterior mirrors do not appear to have been cleaned. Logan apologized and said he was embarrassed. He offered to vacuum it out again in the future. This is nice but the vacuuming was not the complaint. I was told on the phone during the appointment made it was the same detail treatment performed on cars being sold. I disagree. After calling competitors I find that Kuni uses shampoo and a vacuum extractor, does crevice work(the cleaning I'm not equity to perform) and cleans the inside roof of the car along with the hand wax. Is my expectation off? I can get the same interior clean at the carriage house in Beaverton for under $30. As I said, service is normally good here and the crew is helpful. Car detailing? No, don't do it! I will try my BMW elsewhere. I was told that Uptown does Rasmussen's detailing. Maybe this is the reason the normal service bar failed to deliver. After discussion with other BMW enthusiest I have learned that this dealership is no longer Rasmussen rather another Affiliate hence the name BMW Portland. This may be the reason for the service shift. William More

Just bought a new '11 335d from BMW Portland and my experience couldn't have been better; competitive pricing, quick negotiation and smooth delivery. I primarily worked with Kourosh in internet sales experience couldn't have been better; competitive pricing, quick negotiation and smooth delivery. I primarily worked with Kourosh in internet sales for specing/pricing & Clint for delivery but the whole team there was great. More

Very bad experience to work with this dealer? Very bad experience to work with this dealer? Generally speaking, very arogont, and would be angery with customer? Cheating and waste you time. Very bad experience to work with this dealer? Generally speaking, very arogont, and would be angery with customer? Cheating and waste you time. Don't waste your time there? Very stupid general manager JP.......... very ver rude. When the bargin is almost done, he said he won't accept personal check. What's f*k? More