BMW Portland

I would not recommend buying a used car from BMW Portland or utilizing their service department. I purchased a used 528xi from BMW Portland 2+ years ago and it has been nothing but trouble. Within a few wee or utilizing their service department. I purchased a used 528xi from BMW Portland 2+ years ago and it has been nothing but trouble. Within a few weeks the battery needed to be replaced, followed by the starter. It has been in for service due to not starting or various warning indicators 5 times in the last 2 years. Recently it would again not start and I was advised it was likely the starter (which BMW Portland replaced 2 years ago) - when we contacted BMW Portland they replied that the starter they installed was 4 days past warranty and they wouldn't honor parts/repair. )The car's hardly been driven since they replaced the starter). Now the service department is not returning phone calls. Used BMW and BMW service seekers beware! More

Excellent service by Daniel & excellent work by the service department & courtesy car staff members every time service department & courtesy car staff members every time More

Daniel was great. Excellent communications and professional - the type of service you’d expect at BMW. I look forward to his handling of any of our BMW PM or repair services we need. Thanks Daniel professional - the type of service you’d expect at BMW. I look forward to his handling of any of our BMW PM or repair services we need. Thanks Daniel and BMW of Portland. More

I am very pleased with the the work and coming to our house to fix recalls. 😀 house to fix recalls. 😀 More

Best customer service around… Thank you Daniel for making my first service experience so easy and enjoyable. my first service experience so easy and enjoyable. More

At the end they didn't fix my car due to extended warranty expiration,the loaner vehicle that I got was so dirty on the exterior all the windows have smears looks like if they have used a mop to clea warranty expiration,the loaner vehicle that I got was so dirty on the exterior all the windows have smears looks like if they have used a mop to clean them one week later my car was so dirty on the exterior and didn't have the courtesy of washing the car like many other dealers do basically they just took my money the problem with my car was a faulty cluster that doesn't work at all I think that the dealer should back their products they didn't offer a solution other than saying that I stuck with the car and for that they charge me 400 dollars greed moves the world now at days customer satisfaction doesn't existed in my personal case I'll never recommend MBW for absolutely nothing I have the worse experience ever I should have bought a Kia at least they last forever and with awesome warranty More

Excellent Service. Video of vehicle inspection sent by email was very helpful. Will was helpful as always. Would really like to have the car wash service back as I think it is more important now than b email was very helpful. Will was helpful as always. Would really like to have the car wash service back as I think it is more important now than before. More

Everyone, as usual, was professional and courteous. I would absolutely recommend BMW Portland to anyone who asked. would absolutely recommend BMW Portland to anyone who asked. More

Helpful service. Communication sometimes could be increased even if nothing to update, but at the end of the day everything was taken care of appropriately. increased even if nothing to update, but at the end of the day everything was taken care of appropriately. More

First time service on a used X3 purchased in January 2021. Kelsey is very professional and was very helpful in explaining the service protocol. The car was ready ahead of the promised time. Reason for 2021. Kelsey is very professional and was very helpful in explaining the service protocol. The car was ready ahead of the promised time. Reason for the 4/5 rating was that the interior of the car had a soda bottle left on the front passenger seat, the service tag was still hanging on the rear view mirror and footprints on the front passenger interior door panel. Having had premium cars before, the dealers at least leave the car in the same, if not better, condition as when I dropped it off. More