BMW Of Columbia

I went through USAA looking to buy a car. During the search I decided to see what BMW cars were out there. I saw the car of my dreams listed at a very reasonable price, but I was still looking at what e search I decided to see what BMW cars were out there. I saw the car of my dreams listed at a very reasonable price, but I was still looking at what else was available. A week later I went back to just see if the car was still available and it was with a price drop. So on Tuesday I decided to go look at the car and when I got there I was told someone had just bought it. But I decided to come look at another color with less mileage the next day. So I came back on Wednesday and was told that the car I wanted was still available, so I was so excited. I test drove it, got a good rate on the car, and was very satisfied. Henry was very professional and it was just a great experience. I love my new White BMW 3 Series Convertible! More

Salesman Richard was great Pre-owned sales manager Salesman Richard was great Pre-owned sales manager Nathan was great However, once the car needed service everything positive about my sale was ruine Salesman Richard was great Pre-owned sales manager Nathan was great However, once the car needed service everything positive about my sale was ruined. - During test drive discovered tampons and pictures in the front seat pouches and engine light came on. I am very familiar with vehicle maintenance and while we had stopped for a minute to look over the car I checked the gas cap and it was on tight (thinking it might be loose and cause an engine light - but I did not say anyhting to my salesman at the time). After the test drive I asked about the certified vehicle inpsection that is supposed to actually be performed (not "pencil-whipped) and noted that the seats and obviously the engine etc were major points of the inspection and were signed off as being inspected. I stated to my salesman my concern of the engine light and he ensured me it would be repaired and I would not have to worry about it. After some negotiation I returned with a trade-in after 2 days and was told that the engine light was due to a loose gas cap?? I immediately replied that I could reset the engine light with a diagnostic reader but it would return after a few days and I did not want that to happen to me. He assured me that the service dept was "quality". - After making a deal we left to enjoy our new car but after only 2 days of driving it I discovered that the driver's side mirrow did not have full range of motion and scheuled an appt to have it looked at. When I showed up for my 0830 appt a few days later I was shown a record of maintenance on the vehicle and noted that an oil change had not been annotated nor was there anything annotated about a loose gas cap. I inquired about why an oil change wasn't annotated as it is a certified vehicle inspection item and Jerry replied "it's not due, we don't just do random oil changes". I felt like an idiot at this point and decided to hold off on asking about the gas cap. After waiting for 2 hours Jerry walked by me in the waiting area and stated he thought I had dropped the car off and confirmed that I was waiting for it. Another hour went by and he finally came out and told me that the mirrir needed to be replaced and I would have to come back to have that done. (Great - it took 2 hours to troubleshoot a bad mirror). - I return home with intent to be notified of when the part would be in - - 3 days went by and the engine light came on again? So I called the sales dept who transferred me to the service dept. Once I explained the situation to the service dept I discovered my mirror had been delivered but I did not get notified so they made me an appt to have the mirror replaced and to troubleshoot the engine light. Addtionally, I was hvaing concerns about substantial steering wheel vibrations as well. I was told they would look into each item. A day later I recieved an email and phone call that my mirror had come in and that I should make an appointment. I just kept my previous appt instead. - Arrive for my appointment to have issues looked at and was told I needed to leave the car so I was given a loaner. After 4 days I was notified by Daren that the had found a bad charcoal filter (carbon cannister). I was not surprised (HOW CONVENIENT and it was not an item covered under warranty - even better). He explained that I may have to pay the $240.00 replacement cost as well. Immediately I asked to speak with a manager and got on the phone with Dean Peterson. I explained that the engine light had come on during the test drive as well and he said he was unaware of that - I then told him that in the maintenance print-out I saw during my initial visit there was no record of there being a loose gas cap - Interstingly, at this time he stated there was a record of that. I explained that it was too convenient and also offered to him that the gas cap was tight during the test drive as I now disclosed that I had checked it. He said he would call the sales dept and get back to me. After an hour he called back said they would cover the replacement cost - good news. I spoke with Daren again on the phone and asked if they would put valve stem caps on the 2 rear tires as they were never there and he said they would put the same ones on that mathce the ones on the other tires. I live 1 hour away and had little time the day I picked up the car and consequently drove of and arrived home before realizing those cpas never got installed. WOW - I had high expectations for my first BMW Purchase but the advertised quality and professionalism at your dealership in the service dept doee not meet the companies reputation. - This past weekend I drove the car to Charlotte - 2 hours away from my home and got a low pressure tire light (driver's side, rear tire) I immediately found a Sears store and asked them tp look at it for me. They found a nail in the tire and attempted to patch it however, they were unable to remove one of the lug bolts as it was torqued too tight and they did not want to risk breaking it. I calle Richard my sales guy and asked if he had any advice and unfortunately he could not offer any. So now I am riding around refilling my tire pressure as needed until I can get the car into the dealership, which consequently is one of my least favorite places to go at thtis time. I will be contacting Martin Weaver as I know he will have a smile on his face and will offer a friendly ear for me. So I will be driving back to the BMW dealership again - and will probably be told I have to pay 10 times more than waht sears would charge for a bolt that should not be over-torqued.....more to come on this post after I visit the service dept again...... Also - When I did the service dept survey - I made an request to be contacted by corporate but never was contacted....WHY NOT? More

I went to BMW of Columbia just to look and compare with others I had researched. I was very impressed with their "aim to please" attitude. Before I went there I was not looking specifically for a BMW. That others I had researched. I was very impressed with their "aim to please" attitude. Before I went there I was not looking specifically for a BMW. That was on a Tuesday and I went back on Friday to buy one. I love my new X5 diesel! More

I was extremely impressed with Martin Weaver and his assistance on a question I had regarding the aux and how to use my IPod. He was thorough and very helpful regarding this issue. To add, he was very assistance on a question I had regarding the aux and how to use my IPod. He was thorough and very helpful regarding this issue. To add, he was very friendly as well and answered all my questions regarding my issue. More

I purchased a minivan they had on a trade-in. I was appreciative of the fact that they gave me the time of day and treated me with courtesy and friendliness--I know they'd prefer to be selling $30k car appreciative of the fact that they gave me the time of day and treated me with courtesy and friendliness--I know they'd prefer to be selling $30k cars rather than the $7k vehicle I was interested in. We negotiated a fair price, although I disagreed with their philosophy of using the MSRP rather than what they actually paid for them as starting point for determining profit, and although I paid somewhat more than I had hoped, I was satisfied with the purchase price at the end of the day. I walked out the door with the vehicle having paid the published asking price--but which included all the dealer fees, taxes and registration fees, another final detail, and a full tank of gas. More

When we purchased our pre-owned vehicle the salesman was honest and upfront about the cars to help us choose the one that fit best. honest and upfront about the cars to help us choose the one that fit best. More

Dean Petersen is extraordinary to work with and makes every interaction at the dealership a pleasure. Jeremy and Chad worked diligently with me on the new car sale. This dealership works as a team, with every interaction at the dealership a pleasure. Jeremy and Chad worked diligently with me on the new car sale. This dealership works as a team, with customer satisfaction at job #1. I would rather purchase and maintain a BMW than any other car because of this dealership. More

I had the opportunity to work with client advisor, Jeremy Easterling. Mr Easterling was very professional and knowledgeable of the vehicle I purchased. Jeremy listened to my needs and ensured that I receiv Easterling. Mr Easterling was very professional and knowledgeable of the vehicle I purchased. Jeremy listened to my needs and ensured that I received the product that I asked for. I would recommend Jeremy and this dealership to another colleague. BMW of Columbia, distinguishes itself through their customer service centric culture. More