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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.5
1,001 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,001 reviews

October 13, 2024

Service department is not customer service friendly at all. The give you the attitude that they will get to you at his convenience. More

by rabongeorge7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Charles
Report | Print
Oct 17, 2024 -

BMW Of Columbia responded

rabongeorge7, Thank you for your feedback about the lack of attention while in service, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Sam Reynolds General Manager samreynolds@Group1Auto.com

October 12, 2024

This is a very disappointing BMW dealership. Waiting area was lousy. Kia dealer down the street was probably nicer. No drinks or snacks and dirty. Cars in showroom were locked. I looked at a 5-s More

by simmonm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Oct 18, 2024 -

BMW Of Columbia responded

simmonm2, Thank you for your feedback about your recent visit with us. I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Sam Reynolds General Manager samreynolds@Group1Auto.com

October 11, 2024

Excellent service - my visit consisted of the Service Dept and from my arrival to departing the service was outstanding - More

by Kathy Wrigley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Norris - 5 star , Service Department
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Oct 13, 2024 -

BMW Of Columbia responded

Kathy, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2024

JD was a pleasure to work with and seemed knowledgeable of what the problem might be concerning the A/C. More

by skernen5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD John Busby
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Oct 13, 2024 -

BMW Of Columbia responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 11, 2024

Panel did a great job and was very good at explaining things. He was very helpful More

by itsbobwilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pavel
Report | Print
Oct 13, 2024 -

BMW Of Columbia responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 09, 2024

They did a very good job and was out in about 2 1/2 hours. Eric did a good job More

by marionlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Oct 13, 2024 -

BMW Of Columbia responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 07, 2024

I like the service always have I just want a loaner just so I won’t be late for work in the future but the Uber services are good. More

by Wilsonqa191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Service Department
Report | Print
Oct 13, 2024 -

BMW Of Columbia responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 03, 2024

Friendly, knowledgeable staff, who go above and beyond to assist you. Tony, Edwin, Mark, and Yelson made my service a painless experience. More

by CC217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Oct 26, 2024 -

BMW Of Columbia responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2024

Great experience today, my advisor today was Tommie. He was very knowledgeable and professional.. He display great consumer service skill.. More

by Bigearl200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie
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Oct 05, 2024 -

BMW Of Columbia responded

Hello, we're happy you found Tommie to be so supportive during your experience here at BMW of Columbia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 02, 2024

Thank you very much for your service and your kindness, and your courtesy Muchas gracias. More

by Julio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine yearly
Report | Print
Oct 04, 2024 -

BMW Of Columbia responded

Hi Julio, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

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