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BMW Of Columbia
Columbia, SC
1,113 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,113 reviews
September 29, 2014
Outstanding service team - friendly and prompt This is the best BMW dealership I have ever dealt with and I say that as the owner of multiple BMWs during the last 20 years. Professional, prompt an This is the best BMW dealership I have ever dealt with and I say that as the owner of multiple BMWs during the last 20 years. Professional, prompt and highly customer focused. Outstanding service from every single person. More
by lbambacus
Employees Worked With
Joey McIntosh, Michael Brooks
September 29, 2014
New 428i Purchase We recently bought a new 428i from Joey McIntosh. He did a great job from our opening conversation to finding the vehicle we were looking for. And I a We recently bought a new 428i from Joey McIntosh. He did a great job from our opening conversation to finding the vehicle we were looking for. And I appreciate the straight up deal with no nonsense. Would recommend anyone to give these guys a shot if you are in the market. More
by twsmith
Employees Worked With
Nate Cartwright, Joey McIntosh
September 03, 2014
Great service in a pinch We were in a real pinch to start Labor Day weekend and the good folks at BMW of Columbia got us in, diagnosed the problem and got us fixed by early af We were in a real pinch to start Labor Day weekend and the good folks at BMW of Columbia got us in, diagnosed the problem and got us fixed by early afternoon. We were on our way! I would recommend these folks to anybody! John Nelms Hillsdale, NC More
by JohnReff
Employees Worked With
Isaac Deas
August 27, 2014
We just visited for a test drive. We just visited for a test drive and learn more about a vehicle. BMW's X3 was the vehicle we tested and loved it. Our salesman explained all the featu We just visited for a test drive and learn more about a vehicle. BMW's X3 was the vehicle we tested and loved it. Our salesman explained all the features in it. It was a nice car! More
by lmcinnis22
Employees Worked With
Joey McIntosh
August 16, 2014
Follow up to my April 19th purchase Closed the purchase deal today and turned in my trade.....not only did they have everything in order and paperwork done they threw down a good discoun Closed the purchase deal today and turned in my trade.....not only did they have everything in order and paperwork done they threw down a good discount and busted me out a great finance rate for the balance. On top of that we agreed on a trade value for my 128 back in April and they stuck to it after 4 mths of additional usage. Never had a better experience, satisfaction guaranteed Gotta thank Joey (sales), Nate (manager) and Piotr (finance) for the great experience. Looking forward to my PCD next Thursday More
by Ehagerty11
Employees Worked With
Piotr, Joey McIntosh
August 04, 2014
Perfect Transaction Joey and Peter were extremely helpful with this trade and purchase. This dealership has always been supportive with now three purchases and great car Joey and Peter were extremely helpful with this trade and purchase. This dealership has always been supportive with now three purchases and great care and maintenance. More
by wilsdad
Employees Worked With
Peter, Joey McIntosh
July 23, 2014
A Great Car Buying Experience I bought a pre-owned (not BMW) and Joey and Chad were great. Excellent customer service, no pressure, and very helpful. It was a great car buying expe I bought a pre-owned (not BMW) and Joey and Chad were great. Excellent customer service, no pressure, and very helpful. It was a great car buying experience! More
by kris.altizer.1
Employees Worked With
Joey McIntosh, Chad Morris
July 08, 2014
Great Deal & The Most Amazing Customer Service I've Ever Had I did my homework (online) before buying and found my dream car at BMW of Columbia. Their price was better than any dealer within 200 miles of my home I did my homework (online) before buying and found my dream car at BMW of Columbia. Their price was better than any dealer within 200 miles of my home. Calling the dealer to inquire about the car, I reached Glenn Pruitt. He took every call personally and expeditiously completed all the legwork to purchase my car by phone and email. Even working with me and my credit union to get paperwork completed on his day off. When I didn't have transportation from Atlanta to Columbia, Glenn drove six hours to pick me up and bring me to the dealership the day I took delivery. Since purchasing the car, he has checked in on me to ensure that I am still delighted. AND I AM- with my Z4, with Glenn and with BMW of Columbia! Never have I experienced this level of commitment to customer satisfaction. More
by UGAGirl
Employees Worked With
Glenn Pruitt
May 22, 2014
Just car shopping We stopped in to see the BMMW X1 and met Joey McIntosh. He spent about 45 minutes with us, took a test drive and answered all our questions. There w We stopped in to see the BMMW X1 and met Joey McIntosh. He spent about 45 minutes with us, took a test drive and answered all our questions. There was no high pressure, no attitude. Just a positive car shopping experience. When we're ready, we will strongly consider BMW and definitely buy from Joey McIntosh. I felt we were talking with a professional. More
by kelly408
Employees Worked With
Joey McIntosh
May 06, 2014
BUYER BEWARE I feel it is my duty to write this review so you all will know what you may be getting in to if you do purchase a pre-owned vehicle at BMW Columbia. I I feel it is my duty to write this review so you all will know what you may be getting in to if you do purchase a pre-owned vehicle at BMW Columbia. I waited an entire year to buy a car. I searched and searched. I found the one I wanted at BMW Columbia. From the outside she was beautiful. I paid over 25k for the vehicle (that did including closing fee). It was considered AS-IS although when you buy a pre-owned vehicle from a reputable dealer like BMW ( an expensive one) you expect to get a great car. I expected this. I bought the car on April 8 and within 18 hours I realized the air did not work. I called BMW and they advised me to take it to a local dealer since I did drive over an hour from my home to buy the car. I took the car in and the air conditioner was broken and the local dealer told me whoever sold me the car knew this. On top of the air, there were several things wrong with the car. There was an oil seepage, water hose leak, power steering hose had a leak, an unacceptable tire, and something else I can’t think of. Over $2100 in repairs needed 24 hours after buying a $25,000 car. Mind Blowing. Chad Morris the pre-owned manager did not agree to pay for the repairs. And by this point I was already asking them to please take the car back. This beautiful piece of junk they sold me. I then went up the chain of Command to Nate Cartwright. Nate was very professional and a nice guy. But business is business. I asked him as well please take the car back. He would not do so, but did agree to send a check to the local shop to fix the problems. Fast forward to 12 days after buying the car and I still don’t have it. After several repairs were done, I took the car home and within hours the engine was knocking. I had it towed back to the shop. I called BMW Columbia again. Once again Nate was very nice. But nice just doesn’t solve the problem when you are a middle class mom working a full time job and you finally get something nice to drive only to realize you bought a lemon. Nate forwarded the problem to General Manager David Miles. Mr. Miles was somewhat condescending to me and had me on speaker phone, which I did not like. I do not know how many people were listening to me beg him to take the car back. Humiliating. I told him I assumed I had gotten a great car from a multi-billion dollar company like BMW and his exact words were that I shouldn’t have assumed. He told me that they were standing behind the car and they did not have too. Which it is true they could have really screwed me over and not fixed any of it. But when I asked would they take the car back before I had even owned it 24 hours, before my check had even been cashed, they should have agreed. Not because it is the law but because it would have been the right thing to do. I don’t have thousands of dollars. I work hard for my money. And I really messed up when I chose BMW Columbia. It has turned out to be the worst financial mistake of my life thus far. The car now jumps ahead when accelerating and also sometimes the engine whistles. Yesterday a service light came on. I went and sold the car before I lost any more money. I took a $3800 loss. And I now have no car to drive. Thank You BMW Columbia. Please BUYER BEWARE. More
by USCBABY01
Employees Worked With
DAVID MILES, Nate Cartwright, Chad Morris
