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BMW Of Columbia
Columbia, SC
1,539 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 02, 2024
The service advisor staff was very friendly when I arrived at the dealership. Aundrea Brazell was very detailed in explaining the service process and breaking down all the pricing for each service so arrived at the dealership. Aundrea Brazell was very detailed in explaining the service process and breaking down all the pricing for each service so that there wouldn’t be any surprises when I checked out. The service technician that worked on my vehicle provided a brief video of what was done during the vehicle inspection and the service that was performed. I like the fact that a link of the video sent to my phone for me to view. I thought that was pretty unique. I never experienced that at any other service shop. Because of my experience, I most likely would schedule future appointments at BMW of Columbia. More
by Ultimate Driver
Employees Worked With
Aundrea Brazell, Service Department
January 01, 2024
I had a great experience in selling and leasing my new bmw with David McElveen and the team. He was so helpful in making the process seamless. bmw with David McElveen and the team. He was so helpful in making the process seamless. More
by Rena Ssunders
Employees Worked With
David McElveen, Jeremy Easterling
December 29, 2023
Arrived at 8:00 am for my appointment to have the annual BMW recommended service performed. The dealership is a 30 minute drive from my home. I left the car at the dealership.I was called at approximately BMW recommended service performed. The dealership is a 30 minute drive from my home. I left the car at the dealership.I was called at approximately 11:00 to inform me that the rear brakes needed to be replaced. I approved the repair. I was called at approximately 2:00 and told the work had been completed. My car was parked ouside the service entrance when I arrived back at the dealership at 4:30. The original service advisor was not there due to a family emergency. For 20 minutes two of the other advisors looked for but could not locate the paperwork. It was determined that the technician had not closed out the repair order, A discussion with the technician revealed that the brake parts were not in the dealership inventory as originally thought and had to be ordered. I now have to make arrangements to return my car to the dealership when the parts arrive. While everyone in the service area was very nice and did their best to be helpful the overall experience was not as I would have expected. More
by Robert
Employees Worked With
Matthew Johnson, Kyle Cape
December 21, 2023
Service department lost my key, parts weren’t ordered together, car wa not washed, and communication about my vehicle was no prompt or non existent. together, car wa not washed, and communication about my vehicle was no prompt or non existent. More
by mzzbjones
Employees Worked With
Service Department
December 21, 2023
Visited BMW of Columbia for a couple of service/replacement requirements. Even though having this sort of car is always expensive, Mark in the service department makes the whole ordeal plea service/replacement requirements. Even though having this sort of car is always expensive, Mark in the service department makes the whole ordeal pleasant. He is always friendly and communicated on a regular basis on the status of my vehicle. Going into it with upfront pricing helps elevate sticker shock and because of the service I received from Mark I will continue to have my vehicle service at this dealership. More
by CLondon
Employees Worked With
Mark Dickson, Service Department
