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BMW Of Columbia
Columbia, SC
1,107 Reviews
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Showing 1,107 reviews
July 23, 2014
A Great Car Buying Experience I bought a pre-owned (not BMW) and Joey and Chad were great. Excellent customer service, no pressure, and very helpful. It was a great car buying expe I bought a pre-owned (not BMW) and Joey and Chad were great. Excellent customer service, no pressure, and very helpful. It was a great car buying experience! More
by kris.altizer.1
Employees Worked With
Joey McIntosh, Chad Morris
July 08, 2014
Great Deal & The Most Amazing Customer Service I've Ever Had I did my homework (online) before buying and found my dream car at BMW of Columbia. Their price was better than any dealer within 200 miles of my home I did my homework (online) before buying and found my dream car at BMW of Columbia. Their price was better than any dealer within 200 miles of my home. Calling the dealer to inquire about the car, I reached Glenn Pruitt. He took every call personally and expeditiously completed all the legwork to purchase my car by phone and email. Even working with me and my credit union to get paperwork completed on his day off. When I didn't have transportation from Atlanta to Columbia, Glenn drove six hours to pick me up and bring me to the dealership the day I took delivery. Since purchasing the car, he has checked in on me to ensure that I am still delighted. AND I AM- with my Z4, with Glenn and with BMW of Columbia! Never have I experienced this level of commitment to customer satisfaction. More
by UGAGirl
Employees Worked With
Glenn Pruitt
May 22, 2014
Just car shopping We stopped in to see the BMMW X1 and met Joey McIntosh. He spent about 45 minutes with us, took a test drive and answered all our questions. There w We stopped in to see the BMMW X1 and met Joey McIntosh. He spent about 45 minutes with us, took a test drive and answered all our questions. There was no high pressure, no attitude. Just a positive car shopping experience. When we're ready, we will strongly consider BMW and definitely buy from Joey McIntosh. I felt we were talking with a professional. More
by kelly408
Employees Worked With
Joey McIntosh
May 06, 2014
BUYER BEWARE I feel it is my duty to write this review so you all will know what you may be getting in to if you do purchase a pre-owned vehicle at BMW Columbia. I I feel it is my duty to write this review so you all will know what you may be getting in to if you do purchase a pre-owned vehicle at BMW Columbia. I waited an entire year to buy a car. I searched and searched. I found the one I wanted at BMW Columbia. From the outside she was beautiful. I paid over 25k for the vehicle (that did including closing fee). It was considered AS-IS although when you buy a pre-owned vehicle from a reputable dealer like BMW ( an expensive one) you expect to get a great car. I expected this. I bought the car on April 8 and within 18 hours I realized the air did not work. I called BMW and they advised me to take it to a local dealer since I did drive over an hour from my home to buy the car. I took the car in and the air conditioner was broken and the local dealer told me whoever sold me the car knew this. On top of the air, there were several things wrong with the car. There was an oil seepage, water hose leak, power steering hose had a leak, an unacceptable tire, and something else I can’t think of. Over $2100 in repairs needed 24 hours after buying a $25,000 car. Mind Blowing. Chad Morris the pre-owned manager did not agree to pay for the repairs. And by this point I was already asking them to please take the car back. This beautiful piece of junk they sold me. I then went up the chain of Command to Nate Cartwright. Nate was very professional and a nice guy. But business is business. I asked him as well please take the car back. He would not do so, but did agree to send a check to the local shop to fix the problems. Fast forward to 12 days after buying the car and I still don’t have it. After several repairs were done, I took the car home and within hours the engine was knocking. I had it towed back to the shop. I called BMW Columbia again. Once again Nate was very nice. But nice just doesn’t solve the problem when you are a middle class mom working a full time job and you finally get something nice to drive only to realize you bought a lemon. Nate forwarded the problem to General Manager David Miles. Mr. Miles was somewhat condescending to me and had me on speaker phone, which I did not like. I do not know how many people were listening to me beg him to take the car back. Humiliating. I told him I assumed I had gotten a great car from a multi-billion dollar company like BMW and his exact words were that I shouldn’t have assumed. He told me that they were standing behind the car and they did not have too. Which it is true they could have really screwed me over and not fixed any of it. But when I asked would they take the car back before I had even owned it 24 hours, before my check had even been cashed, they should have agreed. Not because it is the law but because it would have been the right thing to do. I don’t have thousands of dollars. I work hard for my money. And I really messed up when I chose BMW Columbia. It has turned out to be the worst financial mistake of my life thus far. The car now jumps ahead when accelerating and also sometimes the engine whistles. Yesterday a service light came on. I went and sold the car before I lost any more money. I took a $3800 loss. And I now have no car to drive. Thank You BMW Columbia. Please BUYER BEWARE. More
by USCBABY01
Employees Worked With
DAVID MILES, Nate Cartwright, Chad Morris
April 19, 2014
2014 BMW M235i purchase A big thanks to Joey and Nate for a great deal and not wasting my trip down from Charlotte....I wish I had checked with them prior to my multiple trip A big thanks to Joey and Nate for a great deal and not wasting my trip down from Charlotte....I wish I had checked with them prior to my multiple trips and phone calls to Hendrick. They made the deal easy and non time consuming. I purchased my last BMW at Hendrick along with my wife's new Mercedes........and it was not a memorable experience to say the least. Thank you, thank you, thank you..... Highly recommend BMW of Columbia More
by Ehagerty11
Employees Worked With
Nate Cartwright, Joey McIntosh
April 17, 2014
The absolute best in the business We have purchased several vehicles from many different dealers. This includes dealerships I have previously worked for. BMW of Columbia is by far the We have purchased several vehicles from many different dealers. This includes dealerships I have previously worked for. BMW of Columbia is by far the nicest and most accommodating dealer I have ever had the pleasure of dealing with. And make no mistake, each and every time we go in there for anything, they take care of us and our BMW. I am not buying anymore vehicles unless I do it though BMW Columbia. Jeremy Easterling will always get the first call for any of our future vehicle purchasing needs. He spent three years supporting us as we looked and looked for the perfect car. We finally found it and he ordered it for us from BMW. The car is great and we have had few issues with it. If we do want or need service, that is also handled superbly by the service staff. This includes Dean Peterson who runs that side of things and is always helpful in giving us great information about what we do and don't need to have done in the servicing of our BMW. Daren Ball is the service advisor we consistently deal with and he is nothing short of excellent. A very intelligent and understanding person, he also keeps us very informed of all the needed and not needed car services. If there is a weak link in the dealership, we have not found it and hope we never do. We are currently considering purchasing a new BMW and have been corresponding with Jeremy. He, and everyone else, has earned our respect and appreciation. As stated above, we see no need to go anywhere else. Do yourself a favor, and just take a visit if you are considering buying a vehicle. You wont be disappointed. More
by jeffyankeefan
Employees Worked With
Jeremy Easterling, Dean Petersen, Daren Ball
April 09, 2014
The best car buying experience ever My husband and I have always dreaded the car buying experience; that is until we ventured on to the BMW of Columbia. We were cheerfully greeted by Bre My husband and I have always dreaded the car buying experience; that is until we ventured on to the BMW of Columbia. We were cheerfully greeted by Brett Bostic. He gave us his card and left us to shop! We had such a great experience we went back and bought another BMW. We even stop by for visits and always feel welcome. We recommend BMW of Columbia and Brett Bostic to all our friends. He is the best. Thank you for making us feel welcome! We won't buy any place else!! More
by Wmnewton
Employees Worked With
Brett Bostic
March 28, 2014
Customer Service I have leased 4 cars over the years with BMW of Columbia. The service is outstanding and working with Joey is such a pleasure. He goes above the servi I have leased 4 cars over the years with BMW of Columbia. The service is outstanding and working with Joey is such a pleasure. He goes above the service level to take care of his customers. I am a business owner and my expectations of sales and service is very high- I can honestly say the reason I purchase my vehicles from BMW is because of the award winning service I receive from Joey. More
by yvettesmoak
Employees Worked With
Joey McIntosh
March 25, 2014
Joey was great to work with from the beginning. His friendliness is genuine, which is a rare find in the auto business, and kept in close contact with me while my car was being built through to product friendliness is genuine, which is a rare find in the auto business, and kept in close contact with me while my car was being built through to production. He made the car buying process seem so effortless. Great A++ experience working with him and would definitely recommend both him and the dealership to everyone!! More
by lsmith622
Employees Worked With
Joey McIntosh
February 24, 2014
Tyler was so very helpful during the purchase of the Jeep Wrangler for my daughter. He kept us informed along the way and was so friendly. It was a pleasure doing business with BMW of Columbia!! Thank yo Wrangler for my daughter. He kept us informed along the way and was so friendly. It was a pleasure doing business with BMW of Columbia!! Thank you!! More
by bgbrun
Employees Worked With
Tyler Moser
