BMW Of Columbia

Easy to work with. Understood what I was looking for. Very pleasant and easy to talk to. Made himself very available with a phone call. Very accomodating to my schedule. Very pleasant and easy to talk to. Made himself very available with a phone call. Very accomodating to my schedule. More

I recently I took my Certified Pre-Owned BMW to BMW of Columbia to have a couple service issues taken care of. From the onset, they were unaccommodating and generally unwilling to perform service that sho Columbia to have a couple service issues taken care of. From the onset, they were unaccommodating and generally unwilling to perform service that should have been addressed under the Manufacturer’s warranty. Most notably, a separation in the leatherette was called “wear and tear.” After I pointed out that the leather issue is a common concern among BMW owners and voiced my displeasure with the way they were handling the situation, they reluctantly agreed to ask BMW if they could fix the seat. During the course of these exchanges, I contacted another dealership who immediately agreed to address all the issues under warranty, and ordered parts for the car without having seen it even. Unsolicited, they offered to pick up the car, leave me a loaner vehicle, and return my car to me when the repairs were complete. The service manager there said that when a car is under warranty, their policy is basically to fix anything other than an empty fuel tank. He was being figurative, but his point was understood. I relayed this information back to BMW of Columbia, and their response was to ask me to pick up my car and let the other dealership complete the repairs. I informed them that any surveys I received from BMW about the service I received would be answered honestly and that I would be submitting negative reviews. They replied that if that were the case, they would never service my car again. They refused to work on my car ever again because I expressed dissatisfaction with the service I had received. The Service Manager, Dean Petersen, the general manager and service advisors are rude, argumentative and inattentive to reasonable expectations for good customer service. You have a choice in where you purchase your next car and where you have it serviced. Anyone who expects even the most basic levels of customer service would be well advised to take their business elsewhere. More

Owned 3 BMW's for 10 years. I have been as loyal as I can but I have to say this dealership is part of the reason this is my last BMW. I have had COUNTLESS problems with bad service from BMW dealerships from but I have to say this dealership is part of the reason this is my last BMW. I have had COUNTLESS problems with bad service from BMW dealerships from San Antonio, to St Louis, to Columbia with damage to my vehicle, parts not replaced like they said they did, leaking oil after changes...etc. My latest, took car in for oil gasket replacement, $1300k later(after I found out my 100k CPO warranty had JUST expired a month ago from time, thanks for the notice BMW?). They did give me a loaner even though warranty had run out, that was actually nice, but after three days in shop (after I called them to find out if the car was done) I didn't even make it home when the temp gauze pegged and raditor light lit and engine almost overheated and locked literally driving HOME! Opened the hood, found loose bolts they didn't tighten, hoses not reattached correctly, and a cracked radiator expansion tank from where they hit it removing the alternator. Oil was all over the inside of the car and frame like they made no attempt to clean it up. QUALITY CONTROL??? My wallet can't take these cars and the lack of "SERVICE" anymore...I have spend over $5500 in tires and maintenance and repairs in 4 years above and beyond $1800 for the maintenance pkg and the money tree is dead. Good bye BMW. I will say this, I think corporate BMW is as much to blame, but when you pay better than $60k for a car and neglect the VIP service, you will lose customers. More

This sales experience was a long and drawn out process due to the special order involved. From the first email to inquire about pricing/options to finally deciding and placing an order for the vehicle... due to the special order involved. From the first email to inquire about pricing/options to finally deciding and placing an order for the vehicle...the experience has been phenomenal! Mr. Jeff Rubin was extremely patient and answered all my annoying emails promptly with enthusiasm (unlike Jim Ellis Audi...yeah you guys suck and your product line is old). Placed an order late June...vehicle arrive early (Aug. 10th)... BMW of Columbia waited patiently while my current lease ended with MB. I picked up the vehicle September 1st with Mr. Joey McIntosh...who took over the sales process and was available even after hours to answer my frantic questions the night before I drove 230 miles to pick up the vehicle. When I arrived that morning the vehicle was detailed, in the showroom, ready to go! I was in and out in under an hour! They ordered the car to my exact specification without any delays or confusions. Mr. Earl Hesterberg should give special recognition to Mr. Jeff Rubin and Mr. Joey McIntosh for their stellar customer service! To this day I still haven't seen another Estoril Blue 2013 328i M-Sport on the roads around Atlanta.....and I hope it stays that way for a long time!!! (but I hope BMW of Columbia sells more and more cars every year!) More

We were in the market to trade in our 2006 Acura TL and made BMW of Columbia our first stop and we are so glad we did. We got a friendly greeting from Joe Sicilio and we knew immediately we were in good h made BMW of Columbia our first stop and we are so glad we did. We got a friendly greeting from Joe Sicilio and we knew immediately we were in good hands. He was very friendly and easy to deal with, never pushy and was very good at answering all our questions, and we had plenty of them. He was very patient with us as we learned about the different features and packages that came on the different models and was always ready to bring up or let us drive whatever car we found that we thought was going to work for us. We finally narrowed it down to two cars and he came in on his day off to help us decide which one to purchase. As it turned out, we ended up looking at a third car and knew immediately that this was the car for us. I have dealt with many car dealers over the years and never had a real bad experience with any of them but this was by far my favorite car buying experience. We would highly recommend anyone going to car shop to start at BMW of Columbia and ask for Joe Sicilio. You will be very happy you did. More