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BMW Of Columbia
Columbia, SC
1,533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 29, 2023
Arrived at 8:00 am for my appointment to have the annual BMW recommended service performed. The dealership is a 30 minute drive from my home. I left the car at the dealership.I was called at approximately BMW recommended service performed. The dealership is a 30 minute drive from my home. I left the car at the dealership.I was called at approximately 11:00 to inform me that the rear brakes needed to be replaced. I approved the repair. I was called at approximately 2:00 and told the work had been completed. My car was parked ouside the service entrance when I arrived back at the dealership at 4:30. The original service advisor was not there due to a family emergency. For 20 minutes two of the other advisors looked for but could not locate the paperwork. It was determined that the technician had not closed out the repair order, A discussion with the technician revealed that the brake parts were not in the dealership inventory as originally thought and had to be ordered. I now have to make arrangements to return my car to the dealership when the parts arrive. While everyone in the service area was very nice and did their best to be helpful the overall experience was not as I would have expected. More
by Robert
Employees Worked With
Matthew Johnson, Kyle Cape
December 21, 2023
Service department lost my key, parts weren’t ordered together, car wa not washed, and communication about my vehicle was no prompt or non existent. together, car wa not washed, and communication about my vehicle was no prompt or non existent. More
by mzzbjones
Employees Worked With
Service Department
December 21, 2023
Visited BMW of Columbia for a couple of service/replacement requirements. Even though having this sort of car is always expensive, Mark in the service department makes the whole ordeal plea service/replacement requirements. Even though having this sort of car is always expensive, Mark in the service department makes the whole ordeal pleasant. He is always friendly and communicated on a regular basis on the status of my vehicle. Going into it with upfront pricing helps elevate sticker shock and because of the service I received from Mark I will continue to have my vehicle service at this dealership. More
by CLondon
Employees Worked With
Mark Dickson, Service Department
December 21, 2023
Great service,. ..Andrea knowledge about my vehicle was outstanding,...her communication with me while my vehicle being worked on was great, . ..Andrea knowledge about my vehicle was outstanding,...her communication with me while my vehicle being worked on was great, . More
by tasube
Employees Worked With
Service Department
December 16, 2023
Service department personel I spoke to or requested Information concerning my vehicle were very friendly, engaging and prompt. Service was completed correctly in a more than reasonable window if time. Information concerning my vehicle were very friendly, engaging and prompt. Service was completed correctly in a more than reasonable window if time. More
by Edwardpicolo
Employees Worked With
Mark B., Service Department
December 15, 2023
Service by Matt was very nice, the Reception by the additional Service Reps was extremely rude and unprofessional. This is the kind of thing that loses customers very quickly. When a customer walks additional Service Reps was extremely rude and unprofessional. This is the kind of thing that loses customers very quickly. When a customer walks in the door they should be greeted, at a minimum, with an acknowledgement. To be ignored says to me that I am not a valued client. I will find an alternative Service provider. More
by BSLAGSVOL
Employees Worked With
Matt, Service. He did a great job.
