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BMW Of Columbia

Columbia, SC

4.6
1,000 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,000 reviews

October 25, 2024

You can find almost every models of new BMW in this store. Sales person is wonderful More

by Bo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pavel Urban
Oct 27, 2024 -

BMW Of Columbia responded

Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2024

All of the employees are friendly and engaging. The service was efficient and thorough. I never feel as if I am being taken advantage of when I take my car in for service. I love getting the texts More

by plharleston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker, Service Department
Oct 26, 2024 -

BMW Of Columbia responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2024

I am so grateful to BMW. My advisor was a listening ear as I shared my experience to losing a daughter less than two months at. Mr. James was sympathetic and offered his cond More

by karenb4546
Recommend Dealer
Yes
Employees Worked With
James Hill
Oct 25, 2024 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out to us if there's anything more we can do!

October 18, 2024

Great cars but the service department has become seriously slack and slow without concern for customers More

by Marci.gimber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Oct 25, 2024 -

BMW Of Columbia responded

Marci.gimber, Thank you for your feedback. While I’m pleased to hear you like the cars, I apologize we didn't meet your expectations in service. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If there is ever anything I can assist you with in the future, please feel free to contact me. Thank you, Sam Reynolds General Manager samreynolds@Group1Auto.com

October 17, 2024

Good Customer service is a hit or miss. Communication could use improvement. The service manager is very responsive but the service team is just ok at best More

by Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Oct 19, 2024 -

BMW Of Columbia responded

Anderson, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to poor communication. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Sam Reynolds General Manager samreynolds@Group1Auto.com

October 17, 2024

Technician will send a video of the work that is being performed as well as explain if work need to be performed on your car More

by genola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 19, 2024 -

BMW Of Columbia responded

Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

October 14, 2024

The single best car by an experience of my entire life. I am 53 years old. This is my fifth or six car and I will be buying from them again even though they are three hours away. If you go in, ask for Sco More

by BMW BRONCO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scotty , Brett Bostic
Oct 17, 2024 -

BMW Of Columbia responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Columbia. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 14, 2024

Very clean, organized, and everyone there was very nice and friendly. Complimentary drinks and food was a bonus too. More

by msilverstein1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 18, 2024 -

BMW Of Columbia responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 13, 2024

The staff was very professional and considerate. Will definitely use them again if I need. No complaints. More

by erocks74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 15, 2024 -

BMW Of Columbia responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 13, 2024

Service department is not customer service friendly at all. The give you the attitude that they will get to you at his convenience. More

by rabongeorge7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Charles
Oct 17, 2024 -

BMW Of Columbia responded

rabongeorge7, Thank you for your feedback about the lack of attention while in service, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Sam Reynolds General Manager samreynolds@Group1Auto.com

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