BMW Of Columbia

Efficient, competent, courteous staff! Mark was very attentive, and he updated me regularly while I waited for my car to be serviced. attentive, and he updated me regularly while I waited for my car to be serviced. More

Absolute professionals! Took care of my recall and oil change super fast. Sam Jackson was great to work with, will definitely return for any service needs! change super fast. Sam Jackson was great to work with, will definitely return for any service needs! More

Representative was very informative and courteous. I was kept informed of the process. Would recommend, kept informed of the process. Would recommend, More

I was most satisfied with the services provided. The video of the service check is especially impressive. Too, I could complete work because of the work area provided. video of the service check is especially impressive. Too, I could complete work because of the work area provided. More

Doug in the Service Department was very pleasant and knowledgeable. He kept me in the loop from start to finish regarding my vehicle. Excellent service! knowledgeable. He kept me in the loop from start to finish regarding my vehicle. Excellent service! More

Service department is not customer friendly. I am repeatedly told by my service advisor how they have 10,000 customers and only five of them; how he works 10-11 hour days, etc.He has never returned a repeatedly told by my service advisor how they have 10,000 customers and only five of them; how he works 10-11 hour days, etc.He has never returned a call although I have left two voice messages requesting a return call. He denies ever getting a voice message from me although I left them on the number he gave me as his direct line.???? He is very defensive and arrogant. He was recommended to me by the salesman when I bought my car, but I am requesting to change to Brian Kelly who helped me today and was excellent!Doug Shoup is the advisor I have been using. More

Very pleased with the service .everything expl,good recommendation. Car washed. Delivered on time. Good a a a a a a a a a a recommendation. Car washed. Delivered on time. Good a a a a a a a a a a More

Poor communicationUnclear warrantiesLoaners not Poor communication Unclear warranties Loaners not available even when car not drivable and expect u to wait another 5 days for a loaner and waiting Poor communication Unclear warranties Loaners not available even when car not drivable and expect u to wait another 5 days for a loaner and waiting to fix car Too expensive More

Great work as always, able to understand the needs of the customer and give the best options available. Brian is very friendly and professional got us in and out fast customer and give the best options available. Brian is very friendly and professional got us in and out fast More

Prompt and courteous as usual. I Love this place! Sam was helpful and kept me informed of progress. Waiting area was relaxing and stocked with drinks and snacks. helpful and kept me informed of progress. Waiting area was relaxing and stocked with drinks and snacks. More