BMW Of Columbia

BMW X5 Fantastic sales experience with Joe Sicilio. They made the process fit my needs. Joe was able to exceed my expectations with an X5 with addition Fantastic sales experience with Joe Sicilio. They made the process fit my needs. Joe was able to exceed my expectations with an X5 with additional features. More

Just purchased 3rd vehicle from this dealership and have nothing but positive feedback. Everyone is friendly, helpful and the process to purchase is quick and painless. Service from this dealership and have nothing but positive feedback. Everyone is friendly, helpful and the process to purchase is quick and painless. Service is excellent as well. More

Would buy from again Joe Sicilio came in on his day off to show us s car. Demonstrated how wonderful the BMW performs. Follows up after purchase. Would look for him again Joe Sicilio came in on his day off to show us s car. Demonstrated how wonderful the BMW performs. Follows up after purchase. Would look for him again to buy. More

BMW of Columbia This dealership is the best...from sales to service....They are AWESOME!!!! Jay Johnson is an amazing salesman!!!!! He encouraged me to step outside t This dealership is the best...from sales to service....They are AWESOME!!!! Jay Johnson is an amazing salesman!!!!! He encouraged me to step outside the box with my recent purchase and I couldn't be happier!!! #condoclubmember #bimmernation More

Great help from Alex Yu!! Had such great service here!! First time dealing with a car dealership and they made everything hassle free and easy!! They stayed hours after clo Had such great service here!! First time dealing with a car dealership and they made everything hassle free and easy!! They stayed hours after closing to help me finish everything up and made sure to check up after everything! More

Salesman Andy was excellent!! I walked into BMW of Columbia not really knowing much about the BMW line. I must say by the time I left, Andy had schooled me on the advantages of own I walked into BMW of Columbia not really knowing much about the BMW line. I must say by the time I left, Andy had schooled me on the advantages of owning a BMW. Great job by all the staff including the sales manager. Thank you for a informative test drive. I would highly recommend these guys to anyone looking for a new or used BMW experience. Best Regards, Don & Angela Lyons More

Service Grant and Russell did a great job checking out my BMW. They found the issue and quickly repaired and kept me informed of what was being done. On top o Grant and Russell did a great job checking out my BMW. They found the issue and quickly repaired and kept me informed of what was being done. On top of that the nice gentleman who checked me in provide a nice cold bottle of water as soon as he brought me inside the shop. Great job guys! Top notch professional friendly service with a smile. Best, Don Lyons More

Customer service I've been trying to get through to someone dealing with Titles at this dealership. Every time I call, I get transferred to an extentsion that continu I've been trying to get through to someone dealing with Titles at this dealership. Every time I call, I get transferred to an extentsion that continuously rings. I call back and get transferred again. No one seems to be working today. I can't get any help! More

HAPPY WITH THE BEST CAR ON THE ROAD!! our first contact with Colby Alley was in 2013 while we were in the dealership waiting on repairs to our 2002 325...we chatted with him about trading our first contact with Colby Alley was in 2013 while we were in the dealership waiting on repairs to our 2002 325...we chatted with him about trading it because of the high mileage and he put us in the perfect vehicle for our needs, a pre-owned 2012 328 which I loved but in November 2015 my husband happened to see a pre-owned X1 on BMW's website, called Colby only to learn it had just been sold. He told us he had a NEW 2016 that he thought we'd really like. First of all, my husband had NEVER purchased a brand NEW car, so I was shocked when he called me to tell me Colby was delivering it sight unseen to our home! It was a wonderful experience and we loved our new X1 until sadly three weeks ago my husband was broadsided in an accident. The officer commented that he was fortunate to be in such a safe automobile because he walked away with just a scratch on his knee but our pride and joy was totaled...once we'd got all the necessary information from our insurance company we were back on the BMW lot last Friday with Colby to replace our X1. This time we purchased some additional features that weren't on our first one. We have a special bond with Colby, one of trust, which is so important and we consider him our friend. He knows his product! BMW is very fortunate to have someone of Colby's caliber representing their company. We highly recommend anyone thinking of buying a safe, sweet ride from Colby Alley! We certainly feel blessed to have him in our corner! More

BUYER BEWARE We purchased a 2008 BMW 528i from this dealership in October of 2015. The car had some cosmetic things that needed to be done to it, new windshield, n We purchased a 2008 BMW 528i from this dealership in October of 2015. The car had some cosmetic things that needed to be done to it, new windshield, new paint, etc. But when we purchased the car, we were told it was in great condition, all the service had been done at this particular dealership, said it had no problems. Six weeks after purchasing the car, it began smoking. Took it to the dealership only to find it it had 2 oil leaks--one in the oil pan and the valve cover gasket was cracked. I also informed them that the heater was not working in the top vents, it only blew out cool air from the top. They had the car at the dealership for a few days, fixed the oil leaks and supposedly fixed the heat. I got the car back, and the heater still would not work. I called them again and informed them of this--they took the car back, and finally got the heater repaired. I met the service manager in Camden to pick up the car and give them the loaner car back. When I drove off, I noticed it didn't sound exactly right, but I just thought I needed to get used to driving it again after driving the loaner. I drove the car for one day, to and from work. On the way home from work (the day after I picked the car back up), something started scraping and knocking underneath the car. After stopping several times to try to figure out what the issue was, I called the dealership and informed them of the issue. They sent a tow truck the following morning to pick the car up because I told them it was not safe to drive. I also informed them I was going out of town the day they picked the car back up, and they made no effort to give me a loaner car, they threw that off on the manager at Enterprise to contact me and set everything up. After hours of being on the phone back and forth with Enterprise and the dealership, I finally got a rental car. When we picked the car up, we were made to sign a waiver stating that the dealership was not responsible for any further repairs on the vehicle unless they were covered under warranty. Less than 3 months later, I got a flat tire on my way home from work, and upon inspection, we found that the tires were completely dry rotted on the back and the metal wires from the tires were showing through all the way around. They certainly should have seen this when they were repairing the sub-frame on the vehicle. I feel like they got a piece of crap car and just wanted to get rid of it. We have had nothing but trouble out of this car since we got it, and they seem unconcerned about it. Every time we called about the issues we were having, the service department was very rude, and even when the service manager brought my car to me after the heater had been repaired, he basically gave me my keys and left--didn't bother to give me any paperwork or explain to me what was done. Poor customer service. And the fact that we were made to sign a waiver stating that all further repairs were up to us to pay for, makes me believe that there is more wrong with this car than we have found so far. We will never purchase from here again. Save yourself the trouble and go somewhere else. More