BMW Of Columbia

Wasted my time I had appt for oil change. Arrived 20 min early. They took car back. Two hours later no oil change. They came back saying they could not get plug off I had appt for oil change. Arrived 20 min early. They took car back. Two hours later no oil change. They came back saying they could not get plug off and my car was being washed. 35 min later car was brought around. Dirty. Had not been washed. So now I've wasted 3 hours and didn't get anything down to my car. And no sympathy that it's Election Day and because they wasted all this time, I don't get to Vote. I inquired about my car 4 times making it clear I had to Vote. Not a car in the world. More

Sales and Service This is the second BMW I have brought from BMW Columbia. David Miles and his Team are Professionals when it comes to the Customer Experience. They hav This is the second BMW I have brought from BMW Columbia. David Miles and his Team are Professionals when it comes to the Customer Experience. They have proven and demonstrated they understand what Customer Service is about. The Sale and follow up has been nothing short of amazingly simple and efficient. When you have Professionals hired and trained for the Customer Experience, you get these results. I am so pleased with my purchase and know from past experience they exist for the Customer and understand this Principle. I also feel confident my Service needs will prove out to be the same experience, as I experienced with my former X3. So congratulations to BMW Columbia, David, Joe, and Chad for being there and demonstrating what Customer Service is about. I wish other enterprises could take a lesson from David Miles Team at BMW Columbia. All the best, Chuck Roberts More

Service visit BMW OF COLUMBIA simply amazing service visit. Will continue to drive over an hour to get my vehicle serviced. Mr.Daren Ball an Mr.Daniel Lee great ser BMW OF COLUMBIA simply amazing service visit. Will continue to drive over an hour to get my vehicle serviced. Mr.Daren Ball an Mr.Daniel Lee great service advisors More

Bad business practices After shopping around the dealership, I didn’t find exactly what I was looking for in my new 535I. After a short discussion with the salesman, Terry C After shopping around the dealership, I didn’t find exactly what I was looking for in my new 535I. After a short discussion with the salesman, Terry Capers, about my specific wants and needs he assured me he had the car for me it was just located at the other dealership in the area. I was in quite a pinch so I had him draw up the papers and decided My husband and I would sign upon pick up. Although we assessed the interior and exterior we were never allowed to test drive??? Everything seemed to look great, and we finalized the deal, so I thought. It was constantly something else, new paperwork, new documentation etc. Everyday it was something new although my husband and I are both employed and can hardly accomplish the regular each day. So weeks have passed and finally everything is taken care of. About a week ago an older gentleman noticed a sound the engine was making and said it had to be repaired. I had noticed the sound since day one but didn’t think it was an issue because no warning was on. Needless to say I took my car in by advice from Mr. Capers and they are now hitting me with an $870 service bill. I’m not pleased, especially considering the car was making this noise at the time of purchase More

red Q50 These guys are awesome! Josh, Steve, and Grant were all awesome in getting me in a bad*** car! I love my 2014 Infiniti Q50! This car is awesome and fa These guys are awesome! Josh, Steve, and Grant were all awesome in getting me in a bad*** car! I love my 2014 Infiniti Q50! This car is awesome and fast! I love the car, and they have taken great care of me! Not to mention the free car washes! Keeps my car looking great! More

Easy to work with. GM and salesman were grear Just great fast and to the point the inter net site was confusing but the dealership made up for it. Would buy from there again Just great fast and to the point the inter net site was confusing but the dealership made up for it. Would buy from there again More

Fantastic experience The service department is top notch. This review is for my sales experience. Easy..... very fair.... great people all the way around. The General Mana The service department is top notch. This review is for my sales experience. Easy..... very fair.... great people all the way around. The General Manager (David), my sales associate (Andrew) and finance (Brett) are consummate professionals. Thank you guys for my new 750li!! It is awesome! Do yourself a favor and go see these folks. You will be glad you did. More

Efficient and pleasant to deal with In and out with a loaner car for a routine service. The car was finished when promised washed and sparkling clean. So glad I bought a BMW. In and out with a loaner car for a routine service. The car was finished when promised washed and sparkling clean. So glad I bought a BMW. More

Awesome The service member went above and beyond to service my vehicle. Including waiting for me to pick up my car after the service department closed! The service member went above and beyond to service my vehicle. Including waiting for me to pick up my car after the service department closed! More