BMW Of Columbia

A dealer you can trust Hands down the best experience I have ever had NOT JUST within BMW, but any business. First and foremost I would like to make this point because I Hands down the best experience I have ever had NOT JUST within BMW, but any business. First and foremost I would like to make this point because I find it to be the best part about the entire atmosphere within this amazing dealership. Visiting the Columbia SC BMW was a direct result of me having terrible interactions with my local Myrtle Beach BMW where I live. From the moment you interact with the first employee at Columbia BMW an obvious level of passion is shared and love for their brand. Throughout every single department that I interacted with during my visit, it showed an obvious love for their company, coworkers and the products that they provided for their customers. The parts department, who from the first phone call took the initiative to ascertain the parts necessary for my repair. Conveyed a level of concern that made me as a customer feel as if I was a priority. Many times it is extremely busy in these departments and unfortunately it shows in other dealerships customer service. I have had this terrible experience in other dealerships but this was never the case with them. They never rushed me off the phone, even with my situation requiring a lengthy time consuming explanation. They were not only extremely knowledgeable of BMW, they created an immediate trust that I could count on them and trust their word. Tom was the Lead in the shop at Columbia BMW and showed every quality necessary to make me feel comfortable about my vehicle being in the right hands. He was upfront and honest and didn't tell me what I wanted to hear but what the truth was no matter what. He was well informed and knew of the TSB that pertained to my vehicle and was also knowledgeable of what my Warranty covered. His willingness to scan my cars diagnostic obd2 port at no cost to me, showed his eagerness to correct the disappointing experience I had locally and get me on the path to my vehicle being fixed properly. During my vehicles time in the shop being diagnosed and scanned, I got the pleasure of interacting with even more of these amazing employees. A female employee in the parts/service department (I apologize I don't know her name)made the time fly by sharing some of her fun experiences within BMW and particular the I8. I have love for these vehicles and any time I can learn more is nothing short of amazing to me. Between her and the other gentleman in the parts department, they never once made me feel as if I was a pain, or causing them to be distracted. They shared the love for BMW and made me feel like I was with family!! Walking the lot showing some of my favorite vehicles to my spouse we spoke to a gentleman by the name of Bob in sales, and also another salesman inside the showroom. Bob was excited about his job at BMW and was able to inform me of his experiences with availability and different options available to most dealerships fluidly and confidently . When we went in the showroom we had the amazing pleasure of getting to visit the new M4. Not just amazed by the vehicles beauty and features but again the amazing customer service and love for BMW. We stood around the vehicles discussing and debating new options and features available even in aftermarkets as well. This atmosphere wasn't pushy to sell, or annoyed to teach, or a sense of being bored by the daily routine and my excitement. It was throughout the entire experience and every employee and department, matched with a smile, a love for BMW, and the desire to help their customer. I truly genuinely can't thank BMW of Columbia enough for the way they opened their "home" to me and my family and made us feel comfortable and appreciated. I would even like to thank Bill the tech who diagnosed my vehicle. Who put up with my eagerness to learn and very little comparible competentency of BMW service and repair, and showed me where the part was with issue. He Explained how exactly he would go about fixing it and the process that he would go through to guarantee a finsihed car, that was reliable and running well again. Thank you to the gentleman who set up my service and set up my enterprise car. To the employees at BMW , don't ever change! I know when our family needs a new car, exactly where we're going! BMW of Columbia More

Great customer service Team at BMW of Columbia worked together to help me find the perfect vehicle for my needs. All questions answered or researched. Very pleased with my e Team at BMW of Columbia worked together to help me find the perfect vehicle for my needs. All questions answered or researched. Very pleased with my experience. More

2015 BMW Z4 Jay Johnson was my client advisor. He was very professional and helpful through the entire process. I would also like to point out that he came in o Jay Johnson was my client advisor. He was very professional and helpful through the entire process. I would also like to point out that he came in on his day off to finish the transaction. Thanks Jay! More

Staff Works Together to Satisfy Customer Typically, buying a car is a rather trying process. One must be concerned about many details - especially when purchasing a pre-owned car. My good exp Typically, buying a car is a rather trying process. One must be concerned about many details - especially when purchasing a pre-owned car. My good experience at the Columbia, SC BMW dealership began with an understanding secretary and continued with the sales staff (including the finance manager), and service department that listened and surprised me with their attention to my concerns. The key for me was that this dealership did not rush to the bottom line. They worked as a team when responding to my questions.. I recommend this dealership. More

Bmw of columbia is terrific Beat place to buy a bmw. I made drive from NC. Great sales guys who want to help you make a good deal, top notch bmw service done on cars on site, and Beat place to buy a bmw. I made drive from NC. Great sales guys who want to help you make a good deal, top notch bmw service done on cars on site, and trustworthy. Felt very comfortable with Jay and Charles ands David. Thx again guys! More

My experience at BMW of Columbia was terrific These guys are the best. My thanks to the GM David Miles, and Jay Johnson and Charles Runyan - who were all awesome. Full disclosure - I am not a bi These guys are the best. My thanks to the GM David Miles, and Jay Johnson and Charles Runyan - who were all awesome. Full disclosure - I am not a big car guy and finding a car was not high on my list of favorite things to do. Spent a lot of the day with Jay, who was my advisor and very knowledgable. It was worthwhile He listens and understands - and in my case was able to get what I needed with the resources he had available from a major bmw dealership. Place was top notch - and these guys are down to earth and so easy to talk to and work with. It had been at least 10 years since I had been to BMW of Columbia, but once again my trip from Charlotte NC was worthwhle. Have nothing but good things to say about them. Feel good getting my car here, and know they back up there word. More

Very well pleased did everything to help us get the car Did every thing they could very please with their services will tell others my son was very please with the car already telling friends and his custom Did every thing they could very please with their services will tell others my son was very please with the car already telling friends and his customers More

BMW is A+ I purchased aBMW X5. See Andrew Sullivan if you want excellent service. He is very knowledgeable and passionate about what he is selling and I would I purchased aBMW X5. See Andrew Sullivan if you want excellent service. He is very knowledgeable and passionate about what he is selling and I would recommend him. Andrew went above and beyond what his job is and I would go to him again. Also thanks to Brett Bostic and Chad Morris. Check out BMW of Columbia and Andrew Sullivan. Thanks to all. More

Fluid levels change and tire The service providers were able to attend to the problems and needed services to be done in a reasonable length of time thanks for your assistance. T The service providers were able to attend to the problems and needed services to be done in a reasonable length of time thanks for your assistance. The service technician was knowledgeable More