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BMW Of Columbia

Columbia, SC

4.6
1,000 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,000 reviews

November 15, 2024

Service Rep John was terridic. .The only down side would be the time to complete the work. More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Nov 18, 2024 -

BMW Of Columbia responded

Hi Randy, we're happy you found our staff to be so supportive during your experience here at BMW of Columbia. Feel free to reach out to us if you need anything. Have a wonderful day.

November 14, 2024

My service adviser Katelyn was extremely nice and kept me updated on progress of my vehicle's service. Everyone at the dealership was very pleasant and friendly. More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Y.
Nov 18, 2024 -

BMW Of Columbia responded

Hi Emily, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 14, 2024

BMW on Killian road is very friendly and quite thorough, Charles Baker was very knowledgeable and answered all question and concerns I had and I will return. More

by TaniaS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker, Service Department
Nov 18, 2024 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 11, 2024

Yelson and Eric went above a beyond to solve a continuous problem that I have been having with my x5m50. More

by Homeappraiser10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric and Yelson, Service Department
Nov 13, 2024 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Yelson and Eric here at BMW of Columbia! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2024

i've bought my vehicle and I'm always pleased with the service and communication they provide at this location. More

by npatel88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Nov 13, 2024 -

BMW Of Columbia responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

November 10, 2024

There was a serious lack of communication with the service department until we contacted the supervisor. We contacted the service dept several times during the day but received no response. Supervisor More

by Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Bostic, Service Department, Greg Yancey
Nov 13, 2024 -

BMW Of Columbia responded

Thank you for bringing this to my attention and I apologize for the unsatisfactory experience service experience. It’s clear that we did not meet the standards of service that you expect. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Sam Reynolds General Manager samreynolds@Group1Auto.com

November 09, 2024

Great service. Friendly and professional staff. I will be taking my car here for future maintenance needs. More

by dustan.e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik, Service Department, Daren Ball, Michael Brooks, Greg Yancey, Russell Holt
Nov 12, 2024 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Columbia! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2024

The service at this location is good however it took almost 3 to 4 hours to be told my tire had a nail in it. More

by jweston50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 18, 2024 -

BMW Of Columbia responded

Thank you for your feedback and I apologize for the unexpected wait times. We aim to provide the best quality of service in the most timely manner possible for our customer so this should not have happened. I would appreciate the opportunity to use your case as a learning opportunity, so we can fix this issue in the future. If you're willing could you please contact me so I can learn more? Sam Reynolds General Manager samreynolds@Group1Auto.com

November 05, 2024

Excellent service and great staff! Went out of their way to make this a great experience!! More

by jmtatl3Jgstu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 07, 2024 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

I’ve been a service customer for seven years. I’ve never had a bad experience with the service department. They haven’t upsold me anything that was unnecessary. Today I was there for an oil chan More

by porscheguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Nov 06, 2024 -

BMW Of Columbia responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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