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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
1,155 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,155 reviews

October 07, 2023

3.5 hours to have oil change even after schedule. My engine vibrates very bad and making loud squealing sound. Never happened before the oil change. I think they deliberately Did something to it. I end More

by Hvkphanhhbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Oct 09, 2023 -

BMW Of Columbia responded

Thank you for bringing this to my attention. I apologize for the inconvenience you may have experienced when getting your vehicle serviced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at samreynolds@Group1Auto.com. I look forward to speaking with you. Sam Reynolds, General Manager

October 07, 2023

Appointments was not honored when car was dropped off a day in advance. My main person left my work order with someone which was ok however my car was forgotten about for service. Didn’t receive car until More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Zac Cariens
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October 06, 2023

Came in for factory service. Matthew @BMW of Columbia CS was polite and great at communicating what was needed. ‘Q’ my technician was equally polite and informative in the video More

by binkmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Johnson
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Oct 10, 2023 -

BMW Of Columbia responded

We are thrilled to hear about your positive experience with our team at BMW of Columbia, particularly Matthew and 'Q.' Polite and informative service is essential to us, and we are glad they exceeded your expectations. Your appreciation is valued, and we're committed to providing competent and polite vehicle service. Your satisfaction is our priority, and we look forward to serving you again!

October 06, 2023

Service writer could not explain why an oil change was taking over 90 minutes when asked. I had an appointment. My car was completed the same time as a customer who came in an hour after me. After checkin More

by tmdaniels23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not certain but I believe his name was Demetrius. He had a very sassy demeanor.
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Oct 06, 2023 -

BMW Of Columbia responded

Thank you for your feedback about the wait time to get your vehicle serviced and the negative interaction you had because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Sam Reynolds General Manager samreynolds@Group1Auto.com

October 04, 2023

Austin Martin, the service technician, delivered outstanding customer service and displayed empathy when necessary. Thank you, Austin! More

by janice_knotts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Martin
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Oct 05, 2023 -

BMW Of Columbia responded

It's fantastic to hear that you had an outstanding experience and that Austin provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

First time working with Senior Advisor Demetris Pearson. Demetris was very polite, professional & seemed very knowledgeable. More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 05, 2023 -

BMW Of Columbia responded

We are pleased to hear that Demetris was able to provide you with an enjoyable experience with us! Thank you for your business. We look forward to the opportunity to assist you again in the future!

October 03, 2023

We has a wonderful experience. The purchase process was fast and efficient. I plan on buying a second BMW from the dealer early 2024. More

by Tom O’Donnell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Doherty, Jeremy Easterling
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Oct 05, 2023 -

BMW Of Columbia responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Friendly, knowledgeable, offers car uber service or wait in bright lobby with espresso machine and snacks. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles, Service Department
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Oct 05, 2023 -

BMW Of Columbia responded

It's truly wonderful to hear that you had an amazing experience with BMW of Columbia. We are glad you noticed we go above and beyond to provide a comfortable and convenient experience for our customers. Thank you for your business, and we look forward to serving you again in the future.

October 03, 2023

Assistant Service Director Mark Dickson was knowledgeable and very professional with the service that was provided. More

by wshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dickson, Mark
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Oct 05, 2023 -

BMW Of Columbia responded

It's excellent to hear that Assistant Service Director Mark is knowledgeable and displays a high level of professionalism during the service provided. Thank you for your business, and we look forward to serving you again in the future.

October 02, 2023

Very organized and excellent communication. Nice friendly environment. Made my wife and I feel Like a priority More

by Corey.epps2384
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Oct 04, 2023 -

BMW Of Columbia responded

Thank you for the Five-Star review and for choosing BMW of Columbia. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

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