BMW Of Columbia

I found everyone in the dealership to be courteous, helpful and knowledgeable. I was traveling from out of state and needed to have my car towed to the Columbia dealership. I wasn’t familiar with the helpful and knowledgeable. I was traveling from out of state and needed to have my car towed to the Columbia dealership. I wasn’t familiar with the area and my agent, Mark, was very understanding and supportive. I felt in capable hands while my car was being repaired. More

Professional Staff every time I service my vehicle. The attention to detail is impeccable. They make the dealership experience enjoyable. attention to detail is impeccable. They make the dealership experience enjoyable. More

Chuck Baker at Bmw of Columbia had the part ordered and scheduled the installation. They provided a loaner, installed the part and the pickup was super easy and fast. Totally no hassle by a group of first scheduled the installation. They provided a loaner, installed the part and the pickup was super easy and fast. Totally no hassle by a group of first rate service professionals More

Fast service, everyone is very helpful, friendly and nice. Had my car in/out in same day. nice. Had my car in/out in same day. More

Absolute professionals! Took care of my recall and oil change super fast. Sam Jackson was great to work with, will definitely return for any service needs! change super fast. Sam Jackson was great to work with, will definitely return for any service needs! More

Efficient, competent, courteous staff! Mark was very attentive, and he updated me regularly while I waited for my car to be serviced. attentive, and he updated me regularly while I waited for my car to be serviced. More

Representative was very informative and courteous. I was kept informed of the process. Would recommend, kept informed of the process. Would recommend, More

I was most satisfied with the services provided. The video of the service check is especially impressive. Too, I could complete work because of the work area provided. video of the service check is especially impressive. Too, I could complete work because of the work area provided. More

Doug in the Service Department was very pleasant and knowledgeable. He kept me in the loop from start to finish regarding my vehicle. Excellent service! knowledgeable. He kept me in the loop from start to finish regarding my vehicle. Excellent service! More

Service department is not customer friendly. I am repeatedly told by my service advisor how they have 10,000 customers and only five of them; how he works 10-11 hour days, etc.He has never returned a repeatedly told by my service advisor how they have 10,000 customers and only five of them; how he works 10-11 hour days, etc.He has never returned a call although I have left two voice messages requesting a return call. He denies ever getting a voice message from me although I left them on the number he gave me as his direct line.???? He is very defensive and arrogant. He was recommended to me by the salesman when I bought my car, but I am requesting to change to Brian Kelly who helped me today and was excellent!Doug Shoup is the advisor I have been using. More