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BMW Of Columbia

Columbia, SC

4.6
1,009 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,009 reviews

June 11, 2023

Knowledgeable and friendly people. Tony in Service is the BEST. Great sales (Pavel) and Tony (Service) More

by Dburg144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony (Tony), Service Department
Jun 16, 2023 -

BMW Of Columbia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 11, 2023

As a long term bimmer owner, this the dealer I always turn to. the never let me down More

by Bimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Easterling, Service Department
Jun 16, 2023 -

BMW Of Columbia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 10, 2023

Very thorough knowledgable service advisor. Service completed timely. Comfortable waiting area. Courteous staff and technicians. More

by patrickie5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aundrea Brazell , Service Department
Jun 16, 2023 -

BMW Of Columbia responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

June 10, 2023

Made an emergency stop on a long trip for check engine light. Got me right in and on my way within 2 hours! Very appreciative More

by scr2920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Service Department
Jun 16, 2023 -

BMW Of Columbia responded

We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business!

June 09, 2023

Prompt and courteous service- very good about keeping me informed of progress. It was a positive experience. More

by wwwrew01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker
Jun 15, 2023 -

BMW Of Columbia responded

Thank you for your kind words! We look forward to your business with us again!

June 08, 2023

Great and polite service department. Mark, my service advisor handled everything in a timely manner and made sure I was aware of what they were doing the whole time with videos. Nice wor More

by jhewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dickson
Jun 08, 2023 -

jhewitt responded

Great experience!

Jun 08, 2023 -

BMW Of Columbia responded

Thank you for your kind words about Mark! It is always great to hear that we were able to make a customer’s service experience truly exceptional! We thank you for your business and look forward to your next visit!

June 08, 2023

I had a very good experience. Everyone was professional and my car was done quickly. More

by Msnycki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared, Service Department
Jun 11, 2023 -

BMW Of Columbia responded

Msnycki, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 07, 2023

There's always a line in the service department. The phone rings and rings. When someone answers, I have been on hold for over 8 minutes. Service does not return phone calls nor call you when your More

by judy.bessinger
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jun 09, 2023 -

BMW Of Columbia responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Sam Reynolds General Manager samreynolds@Group1Auto.com

June 06, 2023

Mark, my service advisor, works very hard to make sure that my servicing needs are met each time I service my car. He always provides outstanding customer service!! More

by sjames4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Flores
Jun 09, 2023 -

BMW Of Columbia responded

Thank you for your kind words for our staff, we appreciate it!

June 06, 2023

Quick and reliable service consistently. The dealer calls or texts when it’s time to come in. That is very convenient for me. More

by Mbennett963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 09, 2023 -

BMW Of Columbia responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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