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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
987 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 987 reviews

November 11, 2024

Yelson and Eric went above a beyond to solve a continuous problem that I have been having with my x5m50. More

by Homeappraiser10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric and Yelson, Service Department
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Nov 13, 2024 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Yelson and Eric here at BMW of Columbia! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2024

i've bought my vehicle and I'm always pleased with the service and communication they provide at this location. More

by npatel88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Nov 13, 2024 -

BMW Of Columbia responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

November 10, 2024

There was a serious lack of communication with the service department until we contacted the supervisor. We contacted the service dept several times during the day but received no response. Supervisor More

by Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Bostic, Service Department, Greg Yancey
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Nov 13, 2024 -

BMW Of Columbia responded

Thank you for bringing this to my attention and I apologize for the unsatisfactory experience service experience. It’s clear that we did not meet the standards of service that you expect. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Sam Reynolds General Manager samreynolds@Group1Auto.com

November 09, 2024

Great service. Friendly and professional staff. I will be taking my car here for future maintenance needs. More

by dustan.e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik, Service Department, Daren Ball, Michael Brooks, Greg Yancey, Russell Holt
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Nov 12, 2024 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Columbia! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2024

The service at this location is good however it took almost 3 to 4 hours to be told my tire had a nail in it. More

by jweston50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 18, 2024 -

BMW Of Columbia responded

Thank you for your feedback and I apologize for the unexpected wait times. We aim to provide the best quality of service in the most timely manner possible for our customer so this should not have happened. I would appreciate the opportunity to use your case as a learning opportunity, so we can fix this issue in the future. If you're willing could you please contact me so I can learn more? Sam Reynolds General Manager samreynolds@Group1Auto.com

November 05, 2024

Excellent service and great staff! Went out of their way to make this a great experience!! More

by jmtatl3Jgstu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 07, 2024 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

I’ve been a service customer for seven years. I’ve never had a bad experience with the service department. They haven’t upsold me anything that was unnecessary. Today I was there for an oil chan More

by porscheguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Nov 06, 2024 -

BMW Of Columbia responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 02, 2024

Excellent dealership . Ro and Brett are awesome . They made everything very easy . Best deals on BMW’s around More

by Mike B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ro , Brett
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Nov 04, 2024 -

BMW Of Columbia responded

Hello Mike, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 01, 2024

The shaft was very nice and helpful and explain to everything I needed to know More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Nov 04, 2024 -

BMW Of Columbia responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 01, 2024

Very professional and accommodating, personable and friendly staff were very helpful. My purchase was seamless and much quicker than other dealerships I have experienced. Can highly recommend! More

by rick8856
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Peterson and Morgan Laney both excellent
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Nov 04, 2024 -

BMW Of Columbia responded

Hi, thank you for taking the time to let us know how we did. Thanks again for the recommendation, and have an amazing day!

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