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BMW Of Columbia

Columbia, SC

4.6
1,010 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,010 reviews

September 01, 2023

Great service Appt, and Anthony was very helpful and professional. Thank you for replacing my wiper. More

by ROSANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Sep 05, 2023 -

BMW Of Columbia responded

Thank you for your kind words for our staff, we appreciate it!

August 31, 2023

While I understand, there’s a work shortage the service experience was underwhelming if I’m being nice. Service associate constantly over promised & under delivered. “Will have your car looked at within an More

by d.w.mulford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Sep 01, 2023 -

BMW Of Columbia responded

Thank you for your feedback about your negative service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Sam Reynolds General Manager samreynolds@Group1Auto.com

August 30, 2023

I can't say enough kind words about Jason Kopplin, Eric and the Service department. They tike care of my wife and I. We are now BMW drivers for life! Thank you all! More

by Ed love
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Kopplin, Eric in Sales, the entire service department
Sep 09, 2023 -

BMW Of Columbia responded

Thank you for choosing BMW of Columbia! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 30, 2023

Mark was professional and very helpful. He explained what was needed and delivered my BMW back to me on time. More

by Billy Hardwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dickson
Sep 04, 2023 -

BMW Of Columbia responded

We are thrilled that Mark provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 29, 2023

I felt the dealership tried to take advantage of me to the toon of $6,000 for unnecessary work quotes and recommendations. Be careful when having your vehicle serviced here. More

by Arvinb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Sep 08, 2023 -

BMW Of Columbia responded

Thank you for your feedback on service quotes and recommendations. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sam Reynolds General Manager samreynolds@Group1Auto.com

August 28, 2023

Professional, knowledgeable, and upfront pricing with the added benefit of selling the ultimate driving machine! More

by tideman101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David McElveen
Aug 31, 2023 -

BMW Of Columbia responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 28, 2023

Pleasant experience with a nice level of pure professionalism from the service manager and service adviser and sales department. More

by mrthompson535i
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scottie Bibbs , Jeremy Easterling, Service Department, Zac Cariens
Sep 03, 2023 -

BMW Of Columbia responded

We sincerely thank you for choosing BMW of Columbia as your preferred dealership. Your excellent sales experience with us is a reflection of our commitment to providing unparalleled customer service. Your Five-Star review is a testament to our dedication. We will continue to work hard to exceed your expectations. Thank you for your business, and we look forward to serving you again in the future.

August 28, 2023

Bmw has Excellent customer service and is very personable with their clients. Makes things easier More

by brigette803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Aug 31, 2023 -

BMW Of Columbia responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

August 25, 2023

The BMW of Columbia is rated number one in my book. .. The Service Staff, especially my Service Advisor Mark is attentive and concerned about customers. That is an extention of the Service Manager More

by Diggs1st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Hewitt, Tarrance Fanning, Scotty Bibbs, , Service Department, Zac Cariens
Sep 10, 2023 -

BMW Of Columbia responded

Thank you for choosing BMW of Columbia! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 24, 2023

no problems at all, reliable access mentioned of any issues and a very positive correction fix it approach...Service Rep Mr Charles Baker, superior knowledgeable on te BMW fleet. More

by Jobboe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Charles Baker
Sep 14, 2023 -

BMW Of Columbia responded

BMW of Columbia is very grateful for your patronage and is very pleased to hear that we could provide you with an exceptional service experience! We will continue to look forward to the pleasure of serving you again in the future!

Sep 14, 2023 -

Jobboe responded

Service was spectacular, the 535i, runs like new, thanks to Service Rep Mr Charles Baker and the BMW Service Techs...

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