BMW Of Columbia
Columbia, SC
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While I understand, there’s a work shortage the service experience was underwhelming if I’m being nice. Service associate constantly over promised & under delivered. “Will have your car looked at within an experience was underwhelming if I’m being nice. Service associate constantly over promised & under delivered. “Will have your car looked at within an hour.“ It took three. “I’ll have you a loaner in two days“ it took four. I could go on & on. Lastly, my car came back to me, filthy with mechanics, handprints all over the hood and bumpers. More
I can't say enough kind words about Jason Kopplin, Eric and the Service department. They tike care of my wife and I. We are now BMW drivers for life! Thank you all! and the Service department. They tike care of my wife and I. We are now BMW drivers for life! Thank you all! More
I felt the dealership tried to take advantage of me to the toon of $6,000 for unnecessary work quotes and recommendations. Be careful when having your vehicle serviced here. the toon of $6,000 for unnecessary work quotes and recommendations. Be careful when having your vehicle serviced here. More
Pleasant experience with a nice level of pure professionalism from the service manager and service adviser and sales department. professionalism from the service manager and service adviser and sales department. More
The BMW of Columbia is rated number one in my book. .. The Service Staff, especially my Service Advisor Mark is attentive and concerned about customers. That is an extention of the Service Manager .. The Service Staff, especially my Service Advisor Mark is attentive and concerned about customers. That is an extention of the Service Manager Mr. Yelson who is fantastic with all of the customers. I've observed him listening to their concern and he is ready to resolve. More
no problems at all, reliable access mentioned of any issues and a very positive correction fix it approach...Service Rep Mr Charles Baker, superior knowledgeable on te BMW fleet. issues and a very positive correction fix it approach...Service Rep Mr Charles Baker, superior knowledgeable on te BMW fleet. More