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BMW Of Columbia

Columbia, SC

4.6
1,115 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,115 reviews

March 02, 2024

The Best in the State, Great customer service. Love the way they work with you. Fives stars all the way. Thank More

by Rlbarksdale99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Easterling, Colby Alley, Brett Bostic, Richard Scheimann, Joe Sicilio, Katerina Vinson, Jay Johnson, Christopher Langer, Donovan Moore, Zino Robertson
Mar 08, 2024 -

BMW Of Columbia responded

Thank you for the kind words! We're thrilled to hear that you consider us the best in the state and appreciate our great customer service. Your satisfaction is our top priority, and we're grateful for your five-star rating. Thank you for choosing us, and we look forward to continuing to provide you with excellent service!

March 01, 2024

I recently had an outstanding service experience at the BMW dealership that truly exceeded my expectations. From the moment I arrived, the staff was welcoming and professional, ensuring that every aspect o More

by Kameron .Caldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 07, 2024 -

BMW Of Columbia responded

Thank you for sharing your outstanding service experience at BMW of Columbia! We're delighted to hear that our staff exceeded your expectations and provided you with a seamless and efficient visit. It's great to know that our service team's knowledge and attention to detail, along with clear communication and regular updates, contributed to a positive experience for you. We appreciate your kind words about our dealership's cleanliness and amenities. Providing exceptional service and ensuring your vehicle is in top condition are our top priorities. Safe travels, and we look forward to serving you again!

March 01, 2024

I have been coming to this dealership for maintenance going on 4 years and have always been treated with respect and professionalism. They have gone the extra mile each time I had major/expensive mainten More

by Nemery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Service Department
Mar 07, 2024 -

BMW Of Columbia responded

We appreciate your loyalty and trust in BMW of Columbia for the past 4 years. It's wonderful to hear that you've consistently experienced respect and professionalism from our team. We're committed to providing the best service possible and ensuring you get the best deals on major maintenance. Thank you for your kind words, and we look forward to assisting you with your future BMW needs. Safe travels, and we look forward to serving you for many more years!

February 28, 2024

Customer service was very good! They were quick to take my calls and when I had a problem, they immediately escalated it to a manager who then went above and beyond to handle my nee More

by c.cooper48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 02, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you received very good customer service and that the team went above and beyond to handle your needs promptly. Quick responsiveness and accommodating service are essential, and it's great to know they worked around your schedule. Thank you for choosing our services, and we look forward to continuing to provide excellent service for you in the future! Safe travels!

February 27, 2024

I had my car break down for the third time in the past year from a reoccurring issue. I was jerked around with the dealership initially not wanting to honor the warranty then holding onto my car for almos More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Feb 28, 2024 -

BMW Of Columbia responded

Thank you for your feedback about this inconvenience you had because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sam Reynolds, General Manager samreynolds@Group1Auto.com

February 26, 2024

Buying experience was great. Would’ve been nice if the service team had detailed it as well More

by Cp3strother
Recommend Dealer
Yes
Employees Worked With
Jeremy Easterling
Feb 27, 2024 -

BMW Of Columbia responded

We're glad to hear that your buying experience was great. We appreciate your feedback regarding the service team, and we apologize for any oversight in detailing. Your input is valuable, and we'll use it to improve our processes. We look forward to the opportunity to provide you with even better service in the future.

February 24, 2024

The service department doesn’t respond to calls or the text message system the have and the service manager lies about things he will do to accommodate you. It’s a luxury brand that doesn’t provide loaner More

by blackmmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Feb 26, 2024 -

BMW Of Columbia responded

Thank you for your feedback about the lack of communication and the other inconveniences you experienced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sam Reynolds, General Manager samreynolds@Group1Auto.com

February 23, 2024

Thank you Austin for providing such excellent customer service! I really appreciate how you kept me up to date on the status of my vehicle. If I could give you more than 5 stars I would! More

by rdalessio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin , Service Department
Feb 27, 2024 -

BMW Of Columbia responded

Thank you for your kind words! We're delighted to hear that Austin provided you with excellent customer service and kept you updated on the status of your vehicle. Customer satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again!

February 22, 2024

Excellent service on short notice as my minimum oil level light came on while driving from GA. More

by newbiz60
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel Hernandez
Feb 25, 2024 -

BMW Of Columbia responded

We're pleased to have been able to provide excellent service for you, especially on short notice. Addressing the minimum oil level light promptly is crucial for the health of your vehicle, and we're glad we could assist you with that. We appreciate your business and look forward to serving you again in the future. Safe travels!

February 22, 2024

Service advisor Tony Cutrona provided excellent service when I was at BMW Columbia Feb 15th. Even to extent of using his own solvent to remove a small tree sap from hood. Also handled my wiper blade issue More

by Ed.poliakoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cutrona, Service Department
Feb 26, 2024 -

BMW Of Columbia responded

It's fantastic to hear that your service advisor, Tony, went above and beyond to provide excellent service during your visit to BMW Columbia on Feb 15th. Using his own solvent to remove tree sap and successfully handling your wiper blade issue demonstrate a commitment to customer satisfaction. Staying in touch with you while your car was in service adds another positive touch to the experience. We appreciate your positive comments and thank you for choosing us! Safe travels!

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