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BMW Of Columbia

Columbia, SC

4.6
1,114 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,114 reviews

March 23, 2024

Service representative Demetris was very professional. Kept me updated with what was happening in regards to my repairs. More

by gwensim1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris
Mar 27, 2024 -

BMW Of Columbia responded

We're glad to hear that Demetris provided you with professional service and kept you updated on your repairs. Thank you for choosing us for your vehicle service needs!

March 22, 2024

A vehicle with only 54k miles, especially a BMw should not require $10,000 a year for maintenance. Every time I have brought my car in, I’m told whatever it the issue, it was a road hazard or something I More

by leah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Demetrius, Katerina Vinson
Mar 27, 2024 -

BMW Of Columbia responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

BMW Of Columbia responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Sam Reynolds General Manager samreynolds@Group1Auto.com

March 20, 2024

The dealership is clean. The people are friendly and respectful. And they are on time with your appointment. More

by Melissajamison79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker, Service Department
Mar 22, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a friendly and respectful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 19, 2024

Great customer service and a very welcoming area to wait while your vehicle is being worked on. I truly enjoyed the experience and the up to the minute information that is provided by the mechanic as they w More

by AFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony , Service Department
Mar 22, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 19, 2024

Great environment, welcoming but not pushy. Made it easy to look and learn without being to aggressive. More

by Jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Peterson
Mar 21, 2024 -

BMW Of Columbia responded

Thank you for the kind words Jim! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 18, 2024

Went in with a general idea of what I wanted. Mike listened and we built the perfect X3. Couldn’t be more happy with the experience. Recommend this dealership!! More

by krysjarrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Liberatore
Mar 21, 2024 -

BMW Of Columbia responded

That sounds like a fantastic experience! we are glad Mike helped you find the perfect X3 and made the whole process enjoyable for you. Enjoy your new X3!

March 18, 2024

Great experience with BMW of Columbia. I did not feel pressured and Mike made the car buying experience very smooth. More

by bdrafts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 20, 2024 -

BMW Of Columbia responded

That's wonderful to hear! We're delighted that you had a great experience at BMW of Columbia and that Mike made the car-buying process smooth for you without any pressure. We're here to help and ensure your continued satisfaction with our dealership!

March 16, 2024

Service and customer service is always thorough but also straightforward. I have been a customer for years! More

by tash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel & Gary , Service Department
Mar 19, 2024 -

BMW Of Columbia responded

Tash, your kind words are much appreciated and we are very grateful for your patronage. We value your business and look forward to the pleasure of serving you again in the future!

March 15, 2024

Quick service! I will say that I was not pleased with my the cleaning of the interior of my car, they did vacuum, but still left debris in the console/stickshift. More

by Ce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel, Service Department
Mar 20, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 14, 2024

Very pleased with my service advisor,he was so helpful and very knowledgeable I will be contacting him again soon in the near future More

by sandra.duval1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
Mar 16, 2024 -

BMW Of Columbia responded

That's great to hear! We're glad that your service advisor was helpful and very knowledgeable. We're here to help and ensure your satisfaction with our services.

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