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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
1,010 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,010 reviews

December 12, 2023

I won’t be going back for service anymore! A 3 hour wait for an oil change is absolutely unacceptable! More

by Shelby614
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Dec 13, 2023 -

BMW Of Columbia responded

Thank you for your feedback about the long wait time to get your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sam Reynolds, General Manager samreynolds@Group1Auto.com

December 11, 2023

Customer service was the best I had in a long time . The staff was very friendly and greeted me with a smile. More

by garris71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 13, 2023 -

BMW Of Columbia responded

That's wonderful to hear about your positive experience here at BMW of Columbia! Friendly staff and excellent customer service can truly set the tone for a great experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

My advisor Austin was great to work with and took care of my concerns and the Service Manager worked with me to resolve my issues More

by Lakelife2.0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Dec 12, 2023 -

BMW Of Columbia responded

It's excellent to hear that both your advisor, Austin, and the Service Manager were attentive to your concerns and worked towards resolving any issues you had. Having a supportive and proactive team is crucial in providing a positive service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Representative was very pleasant, knowledgeable, willing to assist and caring. We received wonderful and Great service during our visit More

by singletonjoef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker
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Dec 12, 2023 -

BMW Of Columbia responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Tony in the service department is always informative and friendly. I appreciate his honesty and willingness to listen and help. More

by MaryM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 12, 2023 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Tony provided informed and friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Matt was very helpful and descriptive when communicating the issue of the car to the customer. He told us days he was off and kept promises. Matt made my experience more enjoyable then previous encounters. More

by Sally Mae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
December 08, 2023

Great customer service and fast! Thank you for taking care of my cars needs. Will return More

by phillips5850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Daren Ball, Michael Brooks, Greg Yancey, Russell Holt
Report | Print
Dec 12, 2023 -

BMW Of Columbia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

I have needed frequent service in '23 but BMW of Columbia has made the process transparent and coinvent. I enjoy working with Mark Dickson and continue to look forward to being a BMW of Columbia customer. More

by bcporterfield
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dickson
Report | Print
Dec 13, 2023 -

BMW Of Columbia responded

It's great to hear that despite frequent service needs in 2023, your experience with BMW of Columbia, especially with Mark, has been transparent and convenient. Establishing a positive relationship with a service advisor like Mark can certainly enhance the overall experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Terrible timeliness, a basic service was supposed to be done by noon after leaving car at 9:30 am and it wasn't ready until 4:30. This wrecked my day and the following day as I tried to give them more busi More

by rscruggs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Dec 13, 2023 -

BMW Of Columbia responded

Thank you for your feedback about this inconvenience during your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sam Reynolds, General Manager samreynolds@Group1Auto.com

December 06, 2023

Excellent service, precise and courteous customer service! Will return for more service in the future More

by shandrahenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew J., Service Department
Report | Print
Dec 08, 2023 -

BMW Of Columbia responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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