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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
1,386 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,386 reviews

March 07, 2025

Very good service and flexibility! I would give them a 10 I do wish they would give loaner cars though More

by Elizabeth Cotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Mar 09, 2025 -

BMW Of Columbia responded

Hello Elizabeth, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

March 07, 2025

My service experience was excellent - great service. Chase my service representative was very helpful, thorough, and attentive. More

by John C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
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Mar 09, 2025 -

BMW Of Columbia responded

Hello John, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

overall experience nice customer service but recall repair took 7days when I was been told 1 day job! More

by jl
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
chance street
Report | Print
Mar 09, 2025 -

BMW Of Columbia responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at the information provided below so we can work toward a resolution. Sam Reynolds General Manager BMW of Columbia samreynolds@Group1Auto.com

March 05, 2025

Always great customer service! I have been buying cars with BMW since 2009. Faces change but it always feel like home. More

by Gkraus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker
Report | Print
Mar 09, 2025 -

BMW Of Columbia responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 03, 2025

Always get quick and courteous service here - even when i show up unannounced with a check engine light More

by brian.crotty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Baker
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Mar 09, 2025 -

BMW Of Columbia responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 02, 2025

Service department was business like but not friendly. Not treated as I normally get treated after coming there for years More

by lcfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance
Report | Print
Mar 06, 2025 -

BMW Of Columbia responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Sam Reynolds General Manager BMW of Columbia (803) 714-5219 samreynolds@Group1Auto.com

February 27, 2025

Thank you Charles Baker… he got my repairs done in a timely manner. Awesome job More

by Sharon J Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker
Report | Print
Mar 02, 2025 -

BMW Of Columbia responded

Hi, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!

February 25, 2025

Professional, clean and courteous. Personnel are genuinely concerned about customer service. Charles Baker, my agent, ensured I was pleased with the service provided by BMW but also en More

by Arbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker
Report | Print
Feb 28, 2025 -

BMW Of Columbia responded

Arbo, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2025

Easy to deal with and eager to make a sale. Have purchased 2 cars there in last six months More

by Wdyer66321
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pavol, Brett
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Feb 28, 2025 -

BMW Of Columbia responded

Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2025

I was taken care of by a great service provider Demetrias. He was really goid More

by wmclean3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetrias
Report | Print
Feb 28, 2025 -

BMW Of Columbia responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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