BMW Of Columbia

Seth was great help! He got the car fixed up and on the road in no time. Thank you. He got the car fixed up and on the road in no time. Thank you. More

BMW of Columbia is an excellent dealer. Their vehicle service department does an excellent job ensuring customers’ needs are addressed. They go the extra mile to ensure all options are av Their vehicle service department does an excellent job ensuring customers’ needs are addressed. They go the extra mile to ensure all options are available to customers and provide great advice on which services and products we should consider. More

In for emergency service. Everyone that I was involved with was friendly, courteous and professional. BMW afforded me an Uber ride home after dropping off my car, because a lo Everyone that I was involved with was friendly, courteous and professional. BMW afforded me an Uber ride home after dropping off my car, because a loaner was not immediately available. I appreciate that service! I felt my service advisor could’ve been more communicative with me, but it wasn’t necessarily bad either. I was afforded a direct contact method to my service advisor, and I think that is the only way to conduct service business. This way, I don’t have to go through the whole phone system to reach a service advisor. But, There were things going on like Uber rides and such that I was trying to schedule and my advisor being more communicative as to service timelines and such would’ve been more helpful. My advisor was not from a technician background, so she assisted me in getting necessary information from the mechanic, as to the problem, the extent of damage and the necessary repair. This communication with the mechanic was essential and welcomed. My advisor also set me up with a loaner vehicle on the second day of my 2-day service, which I am appreciative for. The shop foreman introduced himself and assisted greatly with the mechanic-customer communication as well. I appreciate BMW’s efforts with getting me in and fully serviced so quickly. More

The advisor was pretty professional and courteous and they even got an Uber for me to go home and offered for an Uber to pickup my vehicle which was a first for me. they even got an Uber for me to go home and offered for an Uber to pickup my vehicle which was a first for me. More

BMW of Columbia’s service always exceeds our expectations. There is a BMW dealership in our home town, but we travel because honest, considerate service makes the difference! We are repeat cust expectations. There is a BMW dealership in our home town, but we travel because honest, considerate service makes the difference! We are repeat customers and have become brand loyalists because of the incredible sales team and finance manager in Columbia, SC. Brett, Mike, Jeremy and Brett (technology) have been a joy to work with! Highly recommend!! More

This experience was great - much better than previous experiences with this dealership. Quick and easy experiences with this dealership. Quick and easy More

The service team I interacted with, were friendly, patient and professional. The service technician video of the status of my vehicle was informative. patient and professional. The service technician video of the status of my vehicle was informative. More

The service department is poorly managed. Phone lines are not answered. Service has not been performed correctly on the first visit several times. Follow up for corrections is poor. The peopl Phone lines are not answered. Service has not been performed correctly on the first visit several times. Follow up for corrections is poor. The people are friendly, but the department is understaffed to adequate service for luxury cars when the goal should be high-quality service. More

Dealer is #1 in customer service, going the extra mile to care for the customer. care for the customer. More

Jess, our service writer did an excellent job assuring us that all was well with our vehicle. Kudos to Jess and the technician for taking great care of us. Thank you so much! that all was well with our vehicle. Kudos to Jess and the technician for taking great care of us. Thank you so much! More