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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
1,010 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,010 reviews

January 23, 2024

After spending almost $1,000. 00, the least BMW could have done was wash my car! I also had to wait 3 hours. When my husband and I were getting into my car my husband saw the car h More

by DSanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Baker, Service Department
Report | Print
Jan 29, 2024 -

BMW Of Columbia responded

Thank you for your feedback about this inconvenience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Sam Reynolds, General Manager samreynolds@Group1Auto.com

January 22, 2024

We were really happy with our salesman Jimmy! He really sweet and patient with helping my daughter pick out a car for her. She really loves her BMW x5. Thank you More

by trendynailbar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Jan 25, 2024 -

BMW Of Columbia responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 18, 2024

Excellent customer service, my service advisor listened to my concerns and addressed my issues, and my technician was great at solving all the issues with my vehicle. More

by terrimomah2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aundrea, Service Department
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Jan 23, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 18, 2024

Anthony’s service is the best I’ve ever received. He is why I keep coming back to this location. More

by Twowonder11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony , Service Department
Report | Print
Jan 24, 2024 -

BMW Of Columbia responded

We're thrilled to hear that Anthony's service is the best you've ever received, and he is the reason you keep coming back to this location. Providing excellent service is a priority for us, and we're grateful for your loyalty and positive feedback. Thank you for choosing us, and we look forward to continuing to provide top-notch service for you!

January 15, 2024

Excellent service and attention to detail from Charles Baker. Very professional, courteous, and knowledgeable of current service requested for repair. Informative of upcoming service. More

by artsclk56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker , Service Department
Report | Print
Jan 18, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you received excellent service and attention to detail from Charles. Professionalism, courtesy, and knowledge are essential qualities in providing a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 15, 2024

Matthew, my service advisor was great, will definitely request him next time. Always a good experience at BMW of Columbia. More

by wpnsman2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew, Service Department
Report | Print
Jan 18, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Matthew provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 15, 2024

Good job on service. Agent was helpful, polite and informative. Dealership was clean and had drinks and snacks for clients. More

by Jmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton, Service Department
Report | Print
Jan 19, 2024 -

BMW Of Columbia responded

We are glad to hear that you had a positive experience with our service. It's great that the agent was helpful, polite, and informative, providing you with the assistance you needed. Safe travels!

January 15, 2024

Excellent service from start to finish! My service rep was great! He made sure I got transportation from and too my appointment. Anthony Cutrona was my rep. More

by crrez4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cuntrona, Service Department
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Jan 19, 2024 -

BMW Of Columbia responded

It's wonderful to hear that you had an excellent service experience from start to finish, and it's especially commendable that your service representative, Anthony, ensured you had transportation to and from your appointment. We appreciate your business. We look forward to assisting you in the future.

January 12, 2024

Service department is very bad, bad customer service. Phone rings off the hook no one answers. Very very bad More

by stonerd29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Jan 16, 2024 -

BMW Of Columbia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 17, 2024 -

BMW Of Columbia responded

Thank you for your feedback about the poor customer service you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Sam Reynolds General Manager samreynolds@Group1Auto.com

January 11, 2024

Thorough and transparent service visit. Love the videos the technician sent showing the condition of my car! More

by johnzbmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker, Service Department
Report | Print
Jan 12, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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