BMW Of Columbia

I worked with a different advisor for my service. However my experience with Austin was consistent with my experiences with Mark which is very customer friendly. I was able to get serviced, use a loa However my experience with Austin was consistent with my experiences with Mark which is very customer friendly. I was able to get serviced, use a loaner , then pick up my vehicle in a very smooth and seamless fashion. This further reinforces my decision to purchase and service my car with BMW of Columbia. More

This was the worst experience I’ve ever had getting a vehicle serviced. I dropped it off to get a parking sensor repaired. After choosing not to make repairs because of anticipated cost, they were still vehicle serviced. I dropped it off to get a parking sensor repaired. After choosing not to make repairs because of anticipated cost, they were still trying to charge over $50 in shop fees to do nothing. After declining services through their preferred text option I tried calling multiple times for 1.5 days to confirm I could come pick up the vehicle. Every time I was told I’d be called back but never was. More

Ed did a great job showing the car,getting a quote and closing the deal. closing the deal. More

Service was done much quickly than expected. Demetris and his team were extremely considerate of my health related time sensitive needs and while I was fully prepared to pick up my vehicle on a Demetris and his team were extremely considerate of my health related time sensitive needs and while I was fully prepared to pick up my vehicle on a Friday, it was ready Wednesday late afternoon. I was very surprised and appreciative. More

The service staff are always helpful and responsive. Aundrea did an excellent job managing my visit! Aundrea did an excellent job managing my visit! More

Mike Liberatore is the best! He worked with me diligently and got me into a 2022 540i He worked with me diligently and got me into a 2022 540i More

Service department is lacking in good customer service. Took too long to change oil and fix a recall matter in my car. Needs to be more communication throughout the day with updates Took too long to change oil and fix a recall matter in my car. Needs to be more communication throughout the day with updates More

Great dealership ! Very professional environment and the team moves pretty quickly! Matt is amazing and help me at a short notice Very professional environment and the team moves pretty quickly! Matt is amazing and help me at a short notice More

Had a great experience with Austin in the service department. He made a stressful event as easy as possible with good communication. department. He made a stressful event as easy as possible with good communication. More

Coupon was not honored I spoke with the advisor prior to service and I ask about the Saturday special. Advisor told me that he would be able to bet any coupon out there since I was just in the shop a mont service and I ask about the Saturday special. Advisor told me that he would be able to bet any coupon out there since I was just in the shop a month prior because of the some issue. The coupon has a % off any service but he stated that it did not include my service.. I spent 8,240 the first time and when I went back again for the same issue I spent another 3,525 this was after he took a hundred dollars off. If I have any further issues about the same problem I will be getting someone else involved. More