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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
1,010 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,010 reviews

February 18, 2024

if you are a bimmer owner in Columbia, SC, this should be the only place you go for your vehicle maintenance More

by Bimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Feb 23, 2024 -

BMW Of Columbia responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 16, 2024

The service department of this dealership is excellent. Demetris assisted me with everything and was incredibly professional, providing great communication and speedy service. More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris, Service Department
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Feb 17, 2024 -

BMW Of Columbia responded

We're delighted to hear about your excellent experience with our service department, especially with Demetris. Providing professional and efficient service is our priority, and we appreciate your positive feedback. Thank you for choosing us!

February 16, 2024

Friendly and quick service every time. Even set up Uber ride to keep me on schedule. More

by Byron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 17, 2024 -

BMW Of Columbia responded

We're thrilled to hear that you've had friendly and quick service every time! Providing a positive experience for our customers is our goal, and it's great to know that we could meet your expectations. We're also glad to hear that the Uber ride service helped you stay on schedule. We appreciate your business!

February 16, 2024

Bought my CPO BMW used from a west coast dealership. I have always been impressed with the service and the attitude of BMW of Columbia. I have always felt them to be honest. I’ve bought 2 new vehicles More

by VRODD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 23, 2024 -

BMW Of Columbia responded

It's wonderful to hear that you've been impressed with the service and attitude of BMW of Columbia and that you've always felt we are honest. Trust and transparency are crucial when it comes to vehicle service, and it's great that you have a positive experience with us. We're here to help and appreciate your feedback! Safe travels in your BMW!

February 14, 2024

They told me the part was $17 and charged me $1100. 00 to put it in. Then held my car hostage till I paid. They said I approved it, realized I did not and then tried to make it look like I did. More

by barbpetit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
There was no manager available to talk to m
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Feb 15, 2024 -

BMW Of Columbia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

BMW Of Columbia responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Sam Reynolds General Manager samreynolds@Group1Auto.com

February 13, 2024

Amazing time management when it comes to appointments and work being done. Professional Staff members with excellent communication and hands on review with the client with upcoming work and scheduling. More

by JayBarnwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 16, 2024 -

BMW Of Columbia responded

Thank you for your positive feedback! We're delighted to hear that you had an amazing experience with our time management, professional staff, and excellent communication. Ensuring efficient and transparent service is important to us, and we're pleased that you had a hands-on review of upcoming work and scheduling. We appreciate your business and look forward to serving you again.

February 12, 2024

It was great I really appreciated the video. Love coming back because kf the customer service. More

by Arya Adhami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 13, 2024 -

BMW Of Columbia responded

We're delighted to hear that you appreciated the video and had a great experience with our customer service. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

February 11, 2024

Went in for a regular service. I booked through the website for %15 off "service Saturdays". Long story short they acted like they'd never heard of the offer. Wanted to change the More

by KT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aundrea , Service Department
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Feb 12, 2024 -

BMW Of Columbia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

BMW Of Columbia responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Sam Reynolds General Manager samreynolds@Group1Auto.com

February 10, 2024

Overall had a great customer service experience! Everyone was very professional and hospitality which made the difference for me.!! More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony , Service Department
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Feb 13, 2024 -

BMW Of Columbia responded

Thank you for the kind words Ron! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 08, 2024

They were super friendly and fast. My car was returned quickly and all my issues were addressed. More

by Lihcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles E Baker, Service Department
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Feb 10, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a friendly and fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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