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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
1,010 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,010 reviews

February 26, 2024

Buying experience was great. Would’ve been nice if the service team had detailed it as well More

by Cp3strother
Recommend Dealer
Yes
Employees Worked With
Jeremy Easterling
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Feb 27, 2024 -

BMW Of Columbia responded

We're glad to hear that your buying experience was great. We appreciate your feedback regarding the service team, and we apologize for any oversight in detailing. Your input is valuable, and we'll use it to improve our processes. We look forward to the opportunity to provide you with even better service in the future.

February 24, 2024

The service department doesn’t respond to calls or the text message system the have and the service manager lies about things he will do to accommodate you. It’s a luxury brand that doesn’t provide loaner More

by blackmmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
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Feb 26, 2024 -

BMW Of Columbia responded

Thank you for your feedback about the lack of communication and the other inconveniences you experienced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sam Reynolds, General Manager samreynolds@Group1Auto.com

February 23, 2024

Thank you Austin for providing such excellent customer service! I really appreciate how you kept me up to date on the status of my vehicle. If I could give you more than 5 stars I would! More

by rdalessio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin , Service Department
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Feb 27, 2024 -

BMW Of Columbia responded

Thank you for your kind words! We're delighted to hear that Austin provided you with excellent customer service and kept you updated on the status of your vehicle. Customer satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again!

February 22, 2024

Excellent service on short notice as my minimum oil level light came on while driving from GA. More

by newbiz60
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel Hernandez
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Feb 25, 2024 -

BMW Of Columbia responded

We're pleased to have been able to provide excellent service for you, especially on short notice. Addressing the minimum oil level light promptly is crucial for the health of your vehicle, and we're glad we could assist you with that. We appreciate your business and look forward to serving you again in the future. Safe travels!

February 22, 2024

Service advisor Tony Cutrona provided excellent service when I was at BMW Columbia Feb 15th. Even to extent of using his own solvent to remove a small tree sap from hood. Also handled my wiper blade issue More

by Ed.poliakoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cutrona, Service Department
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Feb 26, 2024 -

BMW Of Columbia responded

It's fantastic to hear that your service advisor, Tony, went above and beyond to provide excellent service during your visit to BMW Columbia on Feb 15th. Using his own solvent to remove tree sap and successfully handling your wiper blade issue demonstrate a commitment to customer satisfaction. Staying in touch with you while your car was in service adds another positive touch to the experience. We appreciate your positive comments and thank you for choosing us! Safe travels!

February 20, 2024

Great location, excellent service, my 1st time there and the receptionist kept me informed about everything concerning my vehicle More

by DatKarolinaKid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aundrea Brazell
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Feb 24, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 20, 2024

The service was absolutely great! From the moment I walked through the doors, I was greeted with best service and upmost respect! More

by tchambers76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Bostic, Service Department, Daren Ball, Michael Brooks, Greg Yancey, Russell Holt, Zac Cariens
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Feb 21, 2024 -

BMW Of Columbia responded

We're delighted to hear that you had a great service experience from the moment you walked through the doors. Providing the best service and utmost respect to our customers is our priority. Thank you for choosing us, and we look forward to serving you again in the future!

February 20, 2024

Great service. My advisor was very knowledgeable and communicated with me every step of the way. More

by bobby2br2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Michael Brooks, Russell Holt
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Feb 21, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 18, 2024

Great service and friendly staff but had to wait two and half hours for an oil change. More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Feb 23, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 18, 2024

The service was great. Anthony was awesome and seemed very knowledgeable. I look forward to doing more business at this location. More

by mikebravo1684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 23, 2024 -

BMW Of Columbia responded

Thank you for the kind words Mike! We are very happy to hear that we were able to provide you with an enjoyable experience!

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