BMW Of Columbia

Mr. Baker was attentive and frequently communicated what was going on with my car. The wait time was a little longer than anticipated. was going on with my car. The wait time was a little longer than anticipated. More

Outstanding service. Quick in and out. Eric was very professional and courteous. Clean and enjoyable customer waiting area. Quick in and out. Eric was very professional and courteous. Clean and enjoyable customer waiting area. More

BMW of Columbia performed exceptionally well in the short-notice replacement of my vehicles battery on this visit. The service departments representative (Mr. Charles Baker) provided “Excellent Servic short-notice replacement of my vehicles battery on this visit. The service departments representative (Mr. Charles Baker) provided “Excellent Service” as he eagerly received my vehicle, provided info on my concerns of repair cost, parts availability, time estimate for repair and throughout the visit, kept me informed on the progress of the work and the status of my vehicle. Throughout this visit I observed courtesy, kindness and sincere interest in assisting BMW customers get value service for their vehicles by all of the Team of service representatives at BMW of Columbia. More

The service department has always treated me fairly. Katelyn, my Service Advisor is fantastic. I trust her. Katelyn, my Service Advisor is fantastic. I trust her. More

BMW is a one of kind One Stop Prestigious Shop! Taking your car to BMW of Columbia just know it’s worry free & whatever issues you bring when you leave you’re 💯% Resolved. I would like to see more Taking your car to BMW of Columbia just know it’s worry free & whatever issues you bring when you leave you’re 💯% Resolved. I would like to see more availability of loaner cars when you have to leave your car for repairs left overnight or more days. Thank you for quality work & knowledgeable service advisors. More

John "JD" Busby is very professional and courteous. My vehicle was handled with care. The facility is clean with the customer lounge stocked with complimentary snacks and drinks. My technician kept me My vehicle was handled with care. The facility is clean with the customer lounge stocked with complimentary snacks and drinks. My technician kept me informed of my vehicle's progress and stayed within the time stated that my vehicle would be ready. More

They sold a car out from under me in September 2024, after the manager approved my offer and I had begun to submit my paperwork. Please ask Sam Reynolds, the General Manager, how he made it right after after the manager approved my offer and I had begun to submit my paperwork. Please ask Sam Reynolds, the General Manager, how he made it right after they promised they would. He didn't. He never followed up. I was going to write a review at that time, but once I began sharing my horrible experience with others, it turns out lots of people have also had negative experiences with this dealership. So maybe the joke was on me for even trying to purchase a car from them in the first place. More

This was an excellent experience. People were courteous knowledgeable and extended hospitality. Tha j you much! People were courteous knowledgeable and extended hospitality. Tha j you much! More

Great service. Professional. Kind. Prompt. Thank you for caring for my vehicle as if it were your own. Professional. Kind. Prompt. Thank you for caring for my vehicle as if it were your own. More

Bought a used car that needed a service. Sale was great, service was miserable. People wouldn't call back and it took forever to schedule the service. Sale was great, service was miserable. People wouldn't call back and it took forever to schedule the service. More