BMW Of Columbia

Very clean and looks well equipped to handle all your car services. Nice break area. Friendly atmosphere. services. Nice break area. Friendly atmosphere. More

Brought in vehicle for warranty services. One of the issues was a defective front grill. Front grill was replaced under warranty. During replacement paint on vehicle around grill was scratche One of the issues was a defective front grill. Front grill was replaced under warranty. During replacement paint on vehicle around grill was scratched during replacement. More

The service was Not Good when I took my car to get the oil changed. When I scheduled the appointment I was told there was no waiting room available and the offered me an Uber to take me home and back. So oil changed. When I scheduled the appointment I was told there was no waiting room available and the offered me an Uber to take me home and back. So I took my car in that Wednesday at 1:30, and took the Uber home. At six o'clock I called to see what was going on with my car, was it ready? Stephanie, (I believe) said she would relay the message to Chance to call me with the answers. At 6:48 pm I called again and was told everyone was gone for the day. I had no car to get food or do anything I needed to do. I was stuck!!! I called at 7:36 am on Thursday morning to check the status of my car, when would I have use of an Uber to take me to my car or take me to work. I called again at 7:41 am. No call from Chance was ever made. At 8:09 am I received a text saying my X3 will be going in to the shop momentarily, thank you. Then at 9:30 I received a text that my driver Amanda would arrive around 9:47 in a gray car. When I finally got to BMW a Charles Baker asked to assist me. After giving the details of what was done to my car and assuring me that nothing was wrong with it and I was ready to go. I ask him where could I find his manager. He directed me to his office. I explained to him my terrible experience I had with Chance on this visit and my expectation of excellent service from BMW. He asked me to please give them at least a 9 scoring. He offered me a hat and a mug for my inconvenience. I agreed reluctantly but said I would include my comments. However, after I thought about this situation I could not honor her wish of a "9" when the service was no where near that number. No one needs to be treated that way. I was upset and worried and something positive should be the outcome for this incident. The service I received was unacceptable. More

dropped vehicle off for oil change. received timely texts about service and completion. CUDOS to service advisor demetrius received timely texts about service and completion. CUDOS to service advisor demetrius More

Great customer service. Friendly well knowledgeable staff. Chuck the adviser keeps you abreast of what’s going on. Friendly well knowledgeable staff. Chuck the adviser keeps you abreast of what’s going on. More

The service department is very attentive at customer service. The team is quick and efficient. service. The team is quick and efficient. More

Great personal service. Was provided updates on my vehicle as service was being performed by technician. Was provided updates on my vehicle as service was being performed by technician. More

BMW of Columbia is around an hour and a half drive from where I live but was one of the few dealerships that had an M2 in stock to test drive. Due to such a great experience during the test drive and the c where I live but was one of the few dealerships that had an M2 in stock to test drive. Due to such a great experience during the test drive and the communication afterwards, I chose to purchase my car through BMW of Columbia and work with Mike. From the test drive, to the ordering process & tracking, the trade-in from my Lexus, the delivery and the seamless/quick financing, I know I made the right choice and would do it again. Totally worth the milage for such a great experience. More

I had an emergency after finding a bubble in one of my tires. I contacted the dealer and verified that had a replacement tire and they were fairly booked up but they would fit me in. After arriving the dr tires. I contacted the dealer and verified that had a replacement tire and they were fairly booked up but they would fit me in. After arriving the drive up rep was very professional and courteous toward getting things without for me. They another rep ensured the tire was there and linked me up with Seth in the service department. They got everything worked out and completed the work. This is what I call exceptional customer service and why I have become to expect from BMW and why this is my fifth BMW. More

Always excellent staff and service. The service advisors are friendly and helpful. Also outstanding facilities. The service advisors are friendly and helpful. Also outstanding facilities. More