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BMW Of Columbia

Columbia, SC

4.6
1,055 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,055 reviews

February 14, 2025

Very professional and caring experience. My service advisor James ( Killian Road) really took the time and patience to address my issues in a timely and professional .manner. I was excepti More

by akbryant7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James ( service advisor ) and Greg (valet person)
Feb 18, 2025 -

BMW Of Columbia responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

February 13, 2025

Mr Charles was very professional and helpful to us. He answered all our questions with a professional attitude. We loved the video related to our car inspection. BMW of Columbia rocks! Thank you Mr Ch More

by dorrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker and Saint
Feb 17, 2025 -

BMW Of Columbia responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2025

The dealership is Responsive, respectful, clean, informative. They Listen to your concerns and communicate well. More

by lorrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Feb 17, 2025 -

BMW Of Columbia responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 11, 2025

Always very courteous and helpful. They really go beyond to make your experience great! Would highly recommend them More

by Wbooth28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hills
Feb 14, 2025 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 11, 2025

Good morning Mr. Charles provided excellent customer service. He gave me the reassurance that everything is going to be okay with my vehicle. More

by T.B.Sylvester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Charles
Feb 14, 2025 -

BMW Of Columbia responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 10, 2025

Everything that could go wrong went wrong. . From having the wrong thing scheduled.. to the wait time for the oil change and not setting my maintenance in the system of my vehicle.. Then set th More

by Backter417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t not remember
Feb 13, 2025 -

BMW Of Columbia responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service visit with us. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Sam Reynolds General Manager BMW of Columbia (803) 714-5219 samreynolds@Group1Auto.com

February 09, 2025

Worked with Tommy from Service Dept. Did excellent job. Very cordial, but professional. Highly recommend BMW of Columbia. More

by Carysarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Feb 12, 2025 -

BMW Of Columbia responded

Hi, thanks for your praise and kind comments about Tommy. We do hope we can be of assistance in the future. Take care!

February 08, 2025

I trust the work done here on my BMW. However, my car is never done in the timeframe stated at check-in. They are always attentive, but perhaps under staffed at this time. More

by Bruce_hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Feb 12, 2025 -

BMW Of Columbia responded

Hello, thank you; we appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (803) 404-5400 when you have a chance. Thank you, and we look forward to hearing from you.

February 08, 2025

Charles is informed and helpful. I would definitely recommend him for your BMW service advisor. More

by Tonya Malloy
Workmanship
Recommend Dealer
Yes
Employees Worked With
Charles Baker
Feb 12, 2025 -

BMW Of Columbia responded

Hi Tonya, thank you for your kind review; we are happy to pass along your comments to Charles here at BMW of Columbia! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 08, 2025

The technician was very knowledgeable about my car. He explained what was going to be done on my vehicle. He kept up to date on what I needed to get done. Great job and great personality. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Feb 12, 2025 -

BMW Of Columbia responded

Hello Linda, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!