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BMW Of Columbia

Columbia, SC

4.6
1,012 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,012 reviews

January 10, 2025

Very thorough and courteous service each time I visit them. Recommend to anyone with maintenance needs. More

by wshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Busby, Mark Dickson, Service Department
Jan 12, 2025 -

BMW Of Columbia responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 09, 2025

My average wait time for an oil change is 3 hours. It takes me 45 min to get there. By the time I get home I’ve spent the better part of my day waiting. It’s ironic that BMW produces such excellent ve More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jan 11, 2025 -

BMW Of Columbia responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the unexpected wait time for your oil change. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Sam Reynolds General Manager samreynolds@Group1Auto.com (803) 714-5219

January 08, 2025

Mr. Baker was attentive and frequently communicated what was going on with my car. The wait time was a little longer than anticipated. More

by jmanproducts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker, Service Department
Jan 10, 2025 -

BMW Of Columbia responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

January 07, 2025

Outstanding service. Quick in and out. Eric was very professional and courteous. Clean and enjoyable customer waiting area. More

by Eddy.morehead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 08, 2025 -

BMW Of Columbia responded

Hi, thanks for your praise and kind comments about Eric. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 07, 2025

BMW of Columbia performed exceptionally well in the short-notice replacement of my vehicles battery on this visit. The service departments representative (Mr. Charles Baker) provided “Excellent Servic More

by Terkali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Charles Baker, Service Department
Jan 08, 2025 -

BMW Of Columbia responded

Hello Terkali, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 04, 2025

The service department has always treated me fairly. Katelyn, my Service Advisor is fantastic. I trust her. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn (Yeart)? Service Advisor, Service Department
Jan 05, 2025 -

BMW Of Columbia responded

Hi Tom, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2025

They sold a car out from under me in September 2024, after the manager approved my offer and I had begun to submit my paperwork. Please ask Sam Reynolds, the General Manager, how he made it right after More

by golfer
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Jonathan White (Salesman) and Sam Reynolds (General Manager)
Jan 04, 2025 -

BMW Of Columbia responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the poor car buying experience you endured. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Sam Reynolds General Manager samreynolds@Group1Auto.com

January 03, 2025

BMW is a one of kind One Stop Prestigious Shop! Taking your car to BMW of Columbia just know it’s worry free & whatever issues you bring when you leave you’re 💯% Resolved. I would like to see more More

by ThaFoxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker, Zac Cariens
Jan 04, 2025 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2025

John "JD" Busby is very professional and courteous. My vehicle was handled with care. The facility is clean with the customer lounge stocked with complimentary snacks and drinks. My technician kept me More

by twilson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John "JD" Busby, Service Department
Jan 05, 2025 -

BMW Of Columbia responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Columbia. Please don't hesitate to reach out if there's anything additional we can do for you.

January 02, 2025

This was an excellent experience. People were courteous knowledgeable and extended hospitality. Tha j you much! More

by mleroyellis1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hills III, Service Department
Jan 04, 2025 -

BMW Of Columbia responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!