BMW Of Columbia
Columbia, SC
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My average wait time for an oil change is 3 hours. It takes me 45 min to get there. By the time I get home I’ve spent the better part of my day waiting. It’s ironic that BMW produces such excellent ve It takes me 45 min to get there. By the time I get home I’ve spent the better part of my day waiting. It’s ironic that BMW produces such excellent vehicles but sucks so bad at providing efficient maintenance service to their customers. More
Mr. Baker was attentive and frequently communicated what was going on with my car. The wait time was a little longer than anticipated. was going on with my car. The wait time was a little longer than anticipated. More
BMW of Columbia performed exceptionally well in the short-notice replacement of my vehicles battery on this visit. The service departments representative (Mr. Charles Baker) provided “Excellent Servic short-notice replacement of my vehicles battery on this visit. The service departments representative (Mr. Charles Baker) provided “Excellent Service” as he eagerly received my vehicle, provided info on my concerns of repair cost, parts availability, time estimate for repair and throughout the visit, kept me informed on the progress of the work and the status of my vehicle. Throughout this visit I observed courtesy, kindness and sincere interest in assisting BMW customers get value service for their vehicles by all of the Team of service representatives at BMW of Columbia. More
They sold a car out from under me in September 2024, after the manager approved my offer and I had begun to submit my paperwork. Please ask Sam Reynolds, the General Manager, how he made it right after after the manager approved my offer and I had begun to submit my paperwork. Please ask Sam Reynolds, the General Manager, how he made it right after they promised they would. He didn't. He never followed up. I was going to write a review at that time, but once I began sharing my horrible experience with others, it turns out lots of people have also had negative experiences with this dealership. So maybe the joke was on me for even trying to purchase a car from them in the first place. More
BMW is a one of kind One Stop Prestigious Shop! Taking your car to BMW of Columbia just know it’s worry free & whatever issues you bring when you leave you’re 💯% Resolved. I would like to see more Taking your car to BMW of Columbia just know it’s worry free & whatever issues you bring when you leave you’re 💯% Resolved. I would like to see more availability of loaner cars when you have to leave your car for repairs left overnight or more days. Thank you for quality work & knowledgeable service advisors. More
John "JD" Busby is very professional and courteous. My vehicle was handled with care. The facility is clean with the customer lounge stocked with complimentary snacks and drinks. My technician kept me My vehicle was handled with care. The facility is clean with the customer lounge stocked with complimentary snacks and drinks. My technician kept me informed of my vehicle's progress and stayed within the time stated that my vehicle would be ready. More