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BMW Of Columbia

Columbia, SC

4.5
1,005 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,005 reviews

August 01, 2024

Michael was very professional. Attention to detail and very happy with the service. Good job! More

by jimboddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Bostic, Michael Brooks
Aug 04, 2024 -

BMW Of Columbia responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Columbia. Please don't hesitate to reach out if there's anything additional we can do for you.

July 31, 2024

Nice waiting area though very close to showroom so I’m tempted. They keep you informed of the service, give you options on recommendations and clean the car afterwards. Some service reps have been there a More

by koolzip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 01, 2024 -

BMW Of Columbia responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 31, 2024

Very unprofessional and inconsiderate. Phone calls ring without being answered. It took more than 6 minutes to be acknowledged when I arrived. An hour after being checked in I was told More

by Justbusiness1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Aug 02, 2024 -

BMW Of Columbia responded

Thank you for your feedback about your recent appointment for your tires, this should not have happened, and I apologize for any inconvenience you faced due to poor communication. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Sam Reynolds General Manager samreynolds@Group1Auto.com

July 28, 2024

They were friendly and fast, even offered assistance after if it wasn't fixed properly the first time. More

by robinsonleonard932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 29, 2024 -

BMW Of Columbia responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 26, 2024

Everything was great! From the service department greeting me when I got there down to the video the tech sent explaining everything. Tommieo was great at explaining every More

by kimron.l.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommieo Middleton, Service Department
Jul 27, 2024 -

BMW Of Columbia responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 25, 2024

Customer service is first class. Big kudos to Michael Pushia for being so attentive to my issues. More

by saintlycher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Pushia, Service Department
Jul 26, 2024 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Michael! Feel free to reach out to us if you need anything. Have a wonderful day.

July 23, 2024

Sure it took two months to get my car a new battery from Germany, but what the heck, they put me into a brand new X3 with about 500 miles on it. I put 3000 miles on it and drove from the Carolinas to Florid More

by mulherincw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel Hernandez and Tony, Service Department
Jul 25, 2024 -

BMW Of Columbia responded

Hello, thank you for taking the time to let us know how we did. Thanks for the recommendation, and have an amazing day!

July 22, 2024

Daniel did a great job explaining me what is needed. He is a very polite, knowledgable and intelligent service adviser. More

by victor feygelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 26, 2024 -

BMW Of Columbia responded

Hi Victor, we're happy you found our staff to be supportive during your experience here at BMW of Columbia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 20, 2024

The people were nice. Needed an oil change and took longer than what I was told. More

by Rob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 13, 2024 -

BMW Of Columbia responded

Thank you for your feedback regarding the delay in your oil change; that should not have happened. I would like to use your experience as a learning opportunity to improve our processes in the future. Could you please contact me so we can discuss this further? Sam Reynolds General Manager samreynolds@Group1Auto.com

July 19, 2024

Katelyn was wonderful! Very kind and knowledgeable, she made me feel comfortable and taken care of! More

by Catsemmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Yeager
Jul 20, 2024 -

BMW Of Columbia responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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