BMW Of Columbia

Very dissapointed! I received an email offer for $49.99 oil/filter change. Service person quoted $169.93 because it was due for cabin filter and engine filter. I was al I received an email offer for $49.99 oil/filter change. Service person quoted $169.93 because it was due for cabin filter and engine filter. I was already there so I agreed to get additional filters. Also 2 hours for service to be completed. 6 hours later the total charge was $191.00 service person said some kind of extra charges unfortunatelly couldn't print, still no bill on email. $49.99 turned into $169.93 then turned into $191.00; 2 hours turned into 6 hours that is the bottom line. More

My service man Tony was helpful and very nice and made sure that the service was well done sure that the service was well done More

My service associate Chuck was extremely helpful and accommodating. He certainly helped me get the most for my money. accommodating. He certainly helped me get the most for my money. More

Mr Middleton in the service department was very professional and kept me informed about what was going on with my vehicle while being service. The service manager was also professional,he came over professional and kept me informed about what was going on with my vehicle while being service. The service manager was also professional,he came over introduce himself and actually started the process while Mr Middleton was finishing up with another customer. Which is a rare for service managers. I happened to see Zack while there and he took time out of his busy day to answer a question or 2 for me. Hands down they were professional, knowledgeable and friendly while giving great customer service. More

Undoubtedly, my recent experience at BMW was the worst since I started going there in 2017. My advisor lacked knowledge, repeatedly provided incorrect information, and was discourteous. Despite reaching o since I started going there in 2017. My advisor lacked knowledge, repeatedly provided incorrect information, and was discourteous. Despite reaching out about my repairs, I received no response until I involved the manager. Fortunately, the manager listened to my concerns and assured me that they would address the issue, recognizing my status as a valued customer. Unfortunately, the customer service quality has declined since the departure of the previous advisors. It feels as though they don’t value customers due to their monopoly in the area. More

I received great customer service, communication, and handled my problem with care. Thank you, Tommy. handled my problem with care. Thank you, Tommy. More

Great professional atmosphere . They are focus on getting their customers satisfied and on their way. They are focus on getting their customers satisfied and on their way. More

Mr. Baker is always so helpful. Thank him so much for always being so kind. always being so kind. More

BMW of Columbia five stars all around. I was treated very good And everyone at the dealership were awesome. I was treated very good And everyone at the dealership were awesome. More

Quick, courteous, thorough, and overall just a pleasant experience. I thought high end dealerships were snooty, but I did not get that impression here. experience. I thought high end dealerships were snooty, but I did not get that impression here. More