BMW Of Columbia

I recently had my car serviced for its scheduled maintenance and inspection. Emilee was very attentive to me as this was my first time. She called me to make sure I didn't miss my appointment. She maintenance and inspection. Emilee was very attentive to me as this was my first time. She called me to make sure I didn't miss my appointment. She even suggested that I bring it in early that morning by 7:30 to get the very first spot, and I did. My car was ready by lunchtime and I really appreciated it. Also, my car was presented to me clean on the inside and outside. Thanks so much for a pleasant experience. I can't wait to get my next car from you guys!!!!! Thanks again Emilee!!!! More

Every time I have come to this location and Emilee has been my service provider, I have been more than satisfied. She is friendly, knowlegeable and most importantly, she keeps her word. She and Jason Scar been my service provider, I have been more than satisfied. She is friendly, knowlegeable and most importantly, she keeps her word. She and Jason Scarboro are the only reason I chosen to keep my car as opposed to selling it. If everyone treated customers like they do, the car industry would be in much greater shape!! More

After having dealt with another luxury car dealership for 6 years, I was skeptical that any other dealership could provide the same level or better service. I bought a used BMW, not from this dealership, bu 6 years, I was skeptical that any other dealership could provide the same level or better service. I bought a used BMW, not from this dealership, but you would never know it. They treated me as if I'd just bought the car from them, answered all my... "how do I" questions and gave me awesome customer service on my first service visit. Two thumbs up on this initial experience! More

Compared to the service that I received in the past from BMW of Columbia this service was 110% better. Due to past experiences with BMW of Columbia my husband and I vowed to never use this BMW location agai BMW of Columbia this service was 110% better. Due to past experiences with BMW of Columbia my husband and I vowed to never use this BMW location again, because customer service and customer satisfaction was never a priority for BMW of Columbia. My husband went as far as sending a complaint into the corporate office regarding our past experiences through BMW of Columbia. After deciding we needed a new car and wanted another BMW (fourth time BMW buyer)and finding out that BMW of Columbia was under new ownership, we decided to give BMW a chance to redeem themselves and provide us the service that is expected from any BMW dealership. After visiting the dealership, I met Donald Mercer, which is my salesperson. Donald was very helpful. He assisted me from the time I walked through the door until the time I drove off the lot in my new car. He was very knowledgeable of the car's features and was patient enough to go through the features with me, then ask if I had any question. He also called me to follow up on my purchase and to find out if I was enjoying my new car. Very personable type of guy, he is a perfect example of a good salesperson. Being that my husband is currently deployed, I had to make this purchase by myself and I must admit it was overall a good experience. Now, I hope bringing the car in for service will be just as good of an experience as the purchase. More

Brett and Mark were very accommodating as we struggled with what we were looking for. (We started out with the intention of replacing our X-5 with another X-5 and ended up purchasing a 328i.) We went ba with what we were looking for. (We started out with the intention of replacing our X-5 with another X-5 and ended up purchasing a 328i.) We went back for several visits and they were always friendly and offered something to drink. There were times that we felt like Brett was new to the process, but he always asked others for help when he didn't know an answer. The price we were given on the car was reasonable (not great, but then again it's a sports car) and the financing process was fairly painless. More

I purchased a BMW 335I at Columbia BMW in late 2007 (at the time it was Hancock BMW). Since I special ordered the car, the price was not negotiable, but I got exactly what I wanted. All of my service s the time it was Hancock BMW). Since I special ordered the car, the price was not negotiable, but I got exactly what I wanted. All of my service since then has been done at Columbia BMW. They have been great service providers with minimal waits for routine service. Once for longer service they drove me 30 miles home and came back for me when the work was completed. Another time I needed a trim part that had come off and they got it for me at no cost. Emilee McClellan was my service contact and was unfailingly polite. I would highly recommend this dealer for sale or service. Andy More

I had decided to buy a car and visited Cadillac, Lincoln, I had decided to buy a car and visited Cadillac, Lincoln, Mercedes and BMW dealers. When I went to BMW of Columbia Dealership I was met by Mr. Bost I had decided to buy a car and visited Cadillac, Lincoln, Mercedes and BMW dealers. When I went to BMW of Columbia Dealership I was met by Mr. Bostic. He was very courteous, friendly and professional. He listened to the wants I had for a car and began describing various cars in the BMW line. We settled upon a 550i. We went to the car and his knowledge of the car was extensive. We drove the vehicle and returned to the dealership for negotiations on the price. I never felt pressured and the whole expierence of buying a car was great!!! Every staff member at BMW of Columbia was very friendly and professional. I have recommended this dealership to several of my friends and will continue to do so. I have used the service department at this dealership and everyone there is professional and I rate the service department as outstanding More

Don was attentive, friendly and helpful. He was enjoyable to visit with and we had the feeling that he was truly trying to make our exzperince good and was straight with us about our questions to him. I know to visit with and we had the feeling that he was truly trying to make our exzperince good and was straight with us about our questions to him. I know that if any problem arises I can count on him to give excellent customer service. The other BMW personnel that we dealt with were also a pleasure and helpful. In this day and age of questionable service, I feel good about what I will receive when I need him. BMW service is one of the main reasons I drive this car. More

Brett and Mark at BMW of Columbia not only worked with us on finding a BMW with the options that we wanted in a new car but have also continued to follow through on service after the sale. Brett regularly c on finding a BMW with the options that we wanted in a new car but have also continued to follow through on service after the sale. Brett regularly checks in with us to make sure that we are happy with our purchase and to see if we have any questions or concerns. No promise has been made by BMW of Columbia that has not been kept - which, from experience, cannot be said for other dealers. More

I currently work in the customer service industry, and I cannot tell you how many times a week I spend reveiwing with my team the importance of customer service, taking ownership in what you do and making s cannot tell you how many times a week I spend reveiwing with my team the importance of customer service, taking ownership in what you do and making sure you go the extra mile to take care of you customer so that they will come back and want to do business with YOU. BMW of Columbia, you have a true example of this working in your service department; Emilee McClellan has certainly won me over and I'm sure she will continue to do so moving forward. More