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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
1,162 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,162 reviews

March 08, 2025

Great customer service and excellent work, each and every time I visit the dealership! Top notch service, as well. More

by Michaelarmst.80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommie and Cynthia
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Mar 10, 2025 -

BMW Of Columbia responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 08, 2025

Happy with service (David) and my advisor (Charles). Good communication. Loaner would be nice as well as nitrogen. Overall, very pleased knowing the work was done professionally! More

by boganrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles, David
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Mar 10, 2025 -

BMW Of Columbia responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2025

Although I had to take my vehicle in twice to the get the repair done, the dealership was able to successfully complete the repair - and at no cost to me! More

by Thomas J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie Middleton and Service Manager
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Mar 09, 2025 -

BMW Of Columbia responded

Hi Thomas, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 07, 2025

Sebastian Griffin did an exceptional job with help for my service. The video he sent me showed my broken part and I was able to see what was repaired. Impressive! More

by edhudak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Griffin
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Mar 09, 2025 -

BMW Of Columbia responded

Hello, we're happy you found Sebastian to be so supportive during your experience here at BMW of Columbia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2025

Very good service and flexibility! I would give them a 10 I do wish they would give loaner cars though More

by Elizabeth Cotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Mar 09, 2025 -

BMW Of Columbia responded

Hello Elizabeth, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

March 07, 2025

My service experience was excellent - great service. Chase my service representative was very helpful, thorough, and attentive. More

by John C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
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Mar 09, 2025 -

BMW Of Columbia responded

Hello John, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

overall experience nice customer service but recall repair took 7days when I was been told 1 day job! More

by jl
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
chance street
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Mar 09, 2025 -

BMW Of Columbia responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at the information provided below so we can work toward a resolution. Sam Reynolds General Manager BMW of Columbia samreynolds@Group1Auto.com

March 05, 2025

Always great customer service! I have been buying cars with BMW since 2009. Faces change but it always feel like home. More

by Gkraus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker
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Mar 09, 2025 -

BMW Of Columbia responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 03, 2025

Always get quick and courteous service here - even when i show up unannounced with a check engine light More

by brian.crotty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Baker
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Mar 09, 2025 -

BMW Of Columbia responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 02, 2025

Service department was business like but not friendly. Not treated as I normally get treated after coming there for years More

by lcfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance
Report | Print
Mar 06, 2025 -

BMW Of Columbia responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Sam Reynolds General Manager BMW of Columbia (803) 714-5219 samreynolds@Group1Auto.com

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